On 1/17/2019 my wife and I brought our wedding rings in for their first cleaning and inspection of her diamond setting, plus she brought in her engagement ring to have it fused with her wedding band. I remember the sales lady putting my wife's ring in a small bag, then taking my ring, put it in a seperate bag, and put them all together with the paperwork to be sent off, and they told us the rings should be ready on Feb. 2nd. The 2nd arrives and we call to see if they're ready, and they are not, but that they will give us a call when they arrive. I think it was three days later we received an email stating "our rings had arrived, and were ready for pickup". I'm not upset they were delayed, I understand these things happen, but when we go to the store to pick them up, my wedding band is not there. The man behind the counter made a call and assured me that they were still working on mine, and that they would contact us when it was ready. Fine.....these things happen. After a week, we were in the area, thought I would check in, still no ring, so I asked them to call and find out the status. After about a 10 minute wait, what I understand is that my ring was not in the pouch, so it was never worked on. They said they wanted to investigate it more, but feared it was lost. Obviously my wife is upset because they've lost the ring she picked out especially for me. I'm very upset because I don't like being lied to. To tell me they are still working on my ring when it never even arrived just to shut me up and go away is poor customer service. Yes, they replaced my ring with with the exact same make and style, and a couple of the ladies apologized and said this never happens, and no, I didn't want anything extra in the form of compensation....I just want to know the people I deal with can be trusted. I'm very disappointed. read more