I was in the neighborhood today and used my handy dandy Yelp app to see what jewelry stores were nearby. American Blue came up on that monocle thing (that feature is AMAZING, by the way. Good job, Yelp!) and in I went. Linh and Huy were working there- mother and son. They were so nice. They asked how I'd heard of them, and I said Yelp, and they said they love Yelp. I googled and called around, and learned that various dips can cost $35 to $60. Some are dipped in Palladium or silver, but Rhodium dips are the best way to keep your white gold looking perfect. I think I am supposed to get one every 6 months on my engagement ring... well, I had my 5th wedding anniversary last week, plus a year of engagement, and no dips. Oops. I own one of those little DIY sonic jewelry cleaning things, but it broke, so my rings were looking dirty and the band was getting yellow-ish. I wear the engagement ring on my left hand and I also wear my great grandmother's antique wedding band as my wedding band, but since they don't lay flat together, I wear the wedding band on my right hand. It works for me :) So, I ask them how it works to redip, check up and clean both rings. They say they'll do it while I wait! Zales has a 2 week turnaround on that, where they mail it out of store. I was pretty happy to sit and wait, knowing my ring was safe. They re-dipped both rings, checked the prongs to make sure the diamonds were secure, and cleaned and polished them with a mirror finish. I was so happy about it, I mentioned wishing I'd taken a "before" picture just to compare to people how amazing the work was, but it's probably better that they didn't, because they were so dirty and gross. My rings look brand new again- now I know that isn't maybe as huge a deal for a 6 year old ring, but my wedding band was my great grandmother's, and it looks brand new. I didn't even know it could look as good as it looks now! After I mentioned taking a picture, they said they had a light box and would take a photo for me with their logo on it to show my friends, and that I could post it on Yelp if I wanted. I agreed. I uploaded it too, just so you can see how great they look. I'm really pleased. It was $50 a ring, which is in the middle on pricing. The big difference is that every other place was going to mail them out with a two week turnaround. You can't beat 20 minutes, especially when it wasn't the most expensive! I'm really pleased with this place and will definitely go back. I've been hesitant to go to a jeweler because I'm so sentimentally attached to my wedding rings, but I felt safe and comfortable with them. They're a local, Austin-based family business, which is always a plus. I looked around while I waited, and their other jewelry looked awesome. Linh's son, Huy, showed me their high-tech ring design hardware where you can design your own jewelry while I waited. They're both fully certified and educated to design and make original jewelry for people. He showed me a few, and they were beautiful. I love that it's possible to get non-cookie-cutter designs. Something to remember for my 10th anniversary! read more

American Blue Diamonds - my engagement ring and antique wedding band after getting re-dipped and cleaned up at American Blue Diamonds! - Jewelry Near Me - Cedar Park, Texas

On Nov 23rd, 2014, I took a ring that I received from my girlfriend as a gift into this shop and asked Linh to make it larger. She charged me $50 to stretch it from a 9 to a 10.25. I asked her to make it even larger because it was still tight. But, she told me that my finger was swollen and that it would be too loose after the swelling went away. So I put my ring aside and waited several days to let the swelling go away. When I put it on, it was still too small. I did not get a chance to go back immediately...and when I did return on Dec 31st, she said that I only had 7 days to come back for further adjustments. Worse yet, she said she would have to charge me another $25 because they "can't resize a ring every time someone puts on a few pounds". I tried to explain that it was her idea to undersize the ring in the first place, but she wouldn't even consider it. Given that this ring only cost $40 to begin with, I asked her to give me my ring back and told her that she would never see me again. My suggestion (if you need to resize a cheap ring), is to purchase this device for $20. http://www.cooltools.us/Ring-Stretcher-p/man-118.htm read more

Walked in simply check my ring size, clerk tells me in a very 'are you stupid' manner, "ugh we do, but there's a small fee.". To which I scoff, "ah, never mind." and turn around. Thinking over how stupid that policy was, the clerk breaks thought with, "You saw the business sign outside, were trying to run a business here, keep up with these costs.". I scoff again and exit the doors. Quality customer service and kind staff is not the way I'd describe this place. I recommend the piercing palace stand in lakeline over this business. the staff there at least treats you like you're a customer, buying something or not. (first floor, outside things remembered store) read more

Linh always takes good care of me! She found me the perfect ring many years ago and I keep coming back! She knows her diamonds! I trust her with my special ring! She is appraising it and cleaning it for me! I will be upgrading soon! Her son is good at designing rings! If you're the type of person who wants something original unlike anyone else, come see Linh! I can't wait to get my ring back all blinged out! read more

Long story short: actually, with quality workmanship and highly skilled crafting, there is no "long story short".. I bought a beautiful ritani ring setting, that was pre-owned online.. The reason I bought it online is because the ring itself is a discontinued setting, ritani said they could re-make the one that was discontinued but it would cost me $6000. So therefore I found one online, pre owned, and the center diamond was already removed. So being that Ritani is an extremely high end brand, I was convinced that I should only let an authorized Ritani dealer touch it. I figured they would have the best experience with the brand since they carried it in their store. The place i called was a pretty reputable place known as Russell Korman off Burnet Rd. I spoke with Chuck, the jeweler, he asked me to bring the ring in, and once he saw that I had a 1.5 ct loose diamond that i wanted installed into a setting that was meant for a 2ct setting, he said it couldn't be done. He was atleast honest enough to deny my request and tell me that it was a huge liability to touch it.. he said the only way it would work would be if u buy a 2ct diamond then the problem would be solved. Hmmmmm...yeah no thank you. A 1.5 ct is my max, and that's that. Anyways, back to the story, I took the diamond to American Blue Diamonds, along with the setting.. And Linh discussed with me tell that they would need to be extra-extra careful, and that it would take 3 days.. She said not only do they have to compress the setting to the center diamond, but they also have to tie everything in as well to protect and secure the surrounding diamonds. The setting has 6 prongs, each prong has tiny little diamonds on the prong itself, and also pebble sized diamonds in between each of those six prongs as well.. 3 days pass, and I pick up the ring. I was extremely happy with the results, Linh and her crew did an amazing job! ..so with that said, my review is not a diss towards Russell Kormans, but more like a simple Thank You. Because it led me to search elsewhere, and this review is to inform every consumer out there that wants professional, assured quality, without having to pay the mark up of a ridiculous price tag. Now, don't get me wrong, American Blue Diamonds is not the cheapest place, but they are definitely not the most expensive place either. I was happy with how I was treated, i was happy they were able to help, and I'm happy to reciprocate this review into the most wonderful experience I could have ever asked for. Thank you so much. I am eternally grateful. -A.Vega. read more

American Blue Diamonds - Thank you Lihn! U guys did an amazing job - Jewelry Near Me - Cedar Park, Texas

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I was looking for a place to have my wedding rings appraised for insurance purposes and came across American Blue Diamonds. I was hesitant to leave my rings anywhere overnight so the option to have the appraisal done in an hour was the perfect option. My rings were cleaned, appraised and I also received some amazing photos of my rings. Both LInh and Huy were very informative, kind and knowledgeable. My husband and I were very satisfied with their amazing service, we will definitely be back. read more

American Blue Diamonds - American Blue Diamonds made my ring look like new again! - Jewelry Near Me - Cedar Park, Texas

I was very hesitant to use American Blue Diamonds after reading the reviews online, but I am so glad I didn't let all of the negative reviews sway my initial judgement! Linh was absolutely fantastic. She communicated with me during the entire custom order process, with almost instantaneous updates when I asked for them. My ring arrived today and it is absolutely stunning! She was also able to negotiate the price of the ring, and I know after shopping around, that Linh gave me a fantastic price. When the ring designer messed up my order, Linh was quick to apologize for their mistake and even sent me a lovely gift from American Blue Diamonds, even though it was not their error. I would highly recommend Linh and American Blue Diamonds. I truly had an exceptional customer service experience with them! read more

By far the nicest person I've ever met at a jewelry store! Linh, we believe is her name, she is very genuinely friendly and helpful.

Customer Svc was good. Until they replied to my post and they were very rude. Way to run a business guys. Be careful how you talk to people. But they tried to give me $140 for a $5000 watch. NOT gonna happen. On the phone when i called they offered me $20 gift card for coming in. The gift card was only good for jewelry purchase only, not towards a battery and cleaning. What a joke!!!! read more

Worst experience ever. I would not recommend anyone to shop here. I was sold imitation jewelry (as confirmed by other jewelry stores) for a ridiculous price. In addition, the customer service is terrible. And to the owner because I know you're going to rant: Instead of insulting all of the customers that give you bad reviews, you should take the criticism as advice to make you're store better. I'm not the only one who has felt ripped off or had my head chewed off by you. I hope you realize that your nasty comments on this site and others only hurt your business more. I have been nothing but civil with you and the situation. My fiance's opinion of you and what he has said does not reflect my own. I don't appreciate being called a "bipolar crazy person" or being told I don't love my fiancé. With an attitude like that, you shouldn't wonder why you have no customers. Best regards. read more

My Fiance and I went here to buy a new setting for my engagement ring. He had purchased a basic setting with the diamond. My fiance had previously purchased a beautiful sapphire pendant from here and he was very happy with the service. He was right!!! I have seen bad reviews for this place and I don't really understand why. The customer service was wonderful! My setting is gorgeous and people keep asking me if it is custom made. It is actually a designer piece. Linh also did the appraisal for the engagement ring and she came back with a great appraisal! She will be honest with you about the value of your item when appraising it. Her son, Huy, was also very helpful. They spent over an hour with us. We left the diamond with her and she had it set and sized in the course of 2 days! She even showed us the serial number on our diamond on the microscope (which no matter where you go you should check if you have dropped off your diamond-even if it is a reputable store), which an honest place should do on their own. We also ordered my wedding band and we will be ordering my fiance's from here as well. Linh and Huy have great customer service skills and some great items. Take a look at this place if you are interested in purchasing fine jewelry. It really is worth a look! read more

American Blue Diamonds - Not the most flattering pic of us but here we are in the store with the beautiful ring - Jewelry Near Me - Cedar Park, Texas

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Went to take my wedding ring after 9 years....lost stone, broke pronks, ect. From the time I entered the store, I felt much more than just any "customer". Owner took the immediate time to explain how she could repair and have back the same day! Very educated, affordable and much than just a selection. I will always return to American Blue Diamonds! Try them, you will not be disappointed!!! read more

Worst jewelry experience ever. My husband bought a necklace there for me (spending a couple hundred dollars) that broke the second time I wore it. I pull it out of my bag to see about a chain repair and immediately am rudely told that it must have broken because I allowed it to get tangled. (It stayed hanging on my jewelry tree until it broke a week after we got it. Not so much.) The owner was so rude i walked out for a minute leaving my husband to deal with the owner. When I came back were quoted $50 for the chain repair. The owner swore up and down that any other store would ruin it by welding it and it would turn black. She wouldn't budge on price at all. We then asked about having a link taken out of my husband's watch so it would fit better. We were quoted $30 on that. We thanked her and said we wanted to check around. We then asked if we could just get my husband's ring size before we left. She demanded $5. Overall one of the worst customer experiences I've ever had. We wound up at the Fast Fix in the mall and paid $40 for the watch adjustment, necklace chain repair, and the (free) ring sizing. And no, my necklace was neither burned nor ruined as the owner of American Blue Diamond claimed. Don't go here unless you like being spoken down to and paying twice as much as you should for jewelry repair. EDIT IN RESPONSE TO OWNER COMMENT The owner is right in that that necklace itself was only $150. Yesterday wasn't the first time we had shopped there and the necklace was not the only product we had ever bought or had fixed. My husband had spent a couple (couple...as in between $200 and $300) hundred dollars there, though we won't spend anymore. We also never lied--we said it broke within the first month but never claimed we had bought it in the last month. We also never asked that the owner take into consideration the fact that the necklace broke the second time I wore it--and I'm not wearing it into cage matches here. We were willing to pay to have it fixed. (Her explanation on that, by the way, was that she doesn't make the chains, they break because that's how her manufacturer makes them. Maybe she should find a new manufacturer? Or she enjoys selling cheap merchandise so she can make 40% back when she has to fix them?) And seriously? I've never gone to a jewelry store in my life that demanded $5 to size your finger. She's right--she has the choice to charge for that service. You now have the choice to not shop somewhere with awful customer service. Out of four reviews on this site, three are one star--you decide who to believe. The rudest store owner I have ever come across or 75% of the people who have ever gone into their store and cared enough to write a review. (We are also the most recent reviewers.) I wouldn't call it childish or attacking to write a negative review---I call that one of the purposes of yelp--to warn other members about awful businesses that provide terrible customer service and attempt to take advantage of you. read more

My intended and I went into this store on impulse because we're ready to buy his wedding bands but were unsure of his size. The staff was friendly and helpful, even though we were only there to try on bands. Yes, there is a small fee to try and not buy - HOWEVER - this process is much preferable to using ring sizers and trying to guess if the size is really right. The store stocks dozens of men's bands in a variety of sizes, so you end up knowing exactly what size is right based on band width, profile, and any other factor you can dream of. The men's bands were beautiful, and there was a wide variety of styles available (unlike the paltry men's section in many other jewelry stores). Thanks, again! read more

Worse Experience Ever That I ever had with any Jewelry Store. ---------- 1st off, when you buy anything from them, MAKE SURE to ask about RETURN Policy!!! because why? they do not have any, once u purchase or even made the payment and change your mind there's no return policy at all. IF so they will charge you 12% on the item. I was the the store looking for an ear-ring for my wife, found a really nice one. They tried to sell me the necklace with it, and then try to upgrade my services n such. I felt so overly pushed to buy something that I might regret. At that point a friend of mine said why dont we go else where and check out our options. So we said hold off on the sale, but the store already made the purchase on MY CCARD. They refused to do a return on my CCARD, so we walked out of the store. I have called my CCard about dispute the services, the CCARD said they have 30days to return or sending me the receipts which show I sign or not sign, base on that they will refund me. I called the store to get a copy of it, because I needed it to get refund, the store refused and hung up. WOW what a business. So I took my business to MACY, which is 3 mins away, they had a better services and better policy for return. At least I dont have to go through all these HELL for it. Laugh out Loud so bad about this, but this is my lesson in life I guess. Good luck for whoever buying stuff there. ----------- Terrible Customer Services, and Policy... Would Never go there or even refer any of my friend or people I know to go there. read more

SHOULD BE ABLE TO GIVE NEGATIVE STARS. This place is terrible. Upon walking into the store, was slapped in the face by an odor which I can only assume was some form of rotting carcass. Asked the gentleman if he could tell me my ring size. He said he would have to charge me. Naturally I thought he misunderstood since that is ridiculous. I said that was sorry. I meant could he tell me my ring size. And sternly he said that he would have to charge me. I repeated, "just to tell me my ring size?" and he again sternly said yes. I turned around and walked out the door. I tweeted at the store that I thought it was ridiculous to charge for that. I was hit with a barrage (16) of insulting tweets from the owner. All of which told me I was ignorant to NOT expect a "service charge" for such a question. She said that the training and equipment needed to provide this service are not free so why should she provide that service for free. Also that I obviously do not understand how to run a business since she has rent and utilities to pay. Ended going to a different store. They helped me for free, and with a smile. Guess which one I will be shopping at in the future. Tell all your friends. This place is absolutely terrible. read more