Today marked my second visit and I couldn't be more pleased with Mary and Margaret. Stopped in to get my battery replaced but Mary took it 10 steps further to inspect my watch, finding a few areas of concern which require manufacturer's assistance. Mary walked me through what to expect and how to handle things. Definitely above and beyond what I expected and I'm very thankful. My battery swap didn't take more than 15 minutes and I was out in no time. I would give 6 stars if I could. Thank you Mary and Margaret! read more

Reached out had an appointment and then never showed or communicated. Unfortunate because the store was always good. No reason for lack of communication! read more

Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John fixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend read more

I went to McGuire Clocks in Austin on Burnet Road. They repaired the clock and will from now on get my business. McGuire also repaired an antique grandfather clock for us! read more

Time Masters - Grandfather clock repaired by McGuire's - Watch Repair Near Me

Just wanted to thank Mary and the Time Master family for coming out to my place of business to pick up and deliver all my watches that needed a little lovin.' They truly went the extra mile to make sure I was taken care of. As with all good businesses, they are very popular so be patient with them. I can attest to you that they will get your items back to you as soon as they can. I look forward to continue to use them for all my watch needs and repairs. read more

I had an appointment with Time Masters to repair my clock. They came out and checked my clock and before they took it they had me make some adjustments to how I had it hanging on the wall. It turned out that with a small adjustment they did not need to take it. They could have taken it charged me $400.00 and given it right back but with their great onsite trouble shooting they saved me $400.00. I will definitely use them in the future for my clock repairs. read more

Everything went well. They were here when they said they would be and now the clock works perfectly. I will call Time Masters for all my time needs. I can't thank them enough for the way they treated my clock but, me as well. Respect, kindness, courtesy and more than fair on repair time and price. read more

While a brick and mortar store, these folks were great. When they went mobile, Elizabeth picked up my watches on June 9. Subsequently, she reported a delay in the battery replacements on June 18. No communication from the business since then. On July 7th she did not respond to my text. Most unfortunate. read more

I really wanted to use this company. Unfortunately, I could not get a response from email or by leaving a message. I really wanted to do business with them, since the business model seemed like a great idea. After several attempts, I sent a "scolding" email and got an email back shaming me because their parents had medical issues they were dealing with. Clearly this is why the brick and mortar shut down and the adult kids went to this mobile service. I wish them luck and hope others get better response and service than I did. You have to get back to customers when they inquire or you lose them. read more

I have been a loyal customer of TimeMasters in Austin for over 30 years, trusting them with all my watch needs. Back in the day, I visited their location near Westwood High School, but that store has since closed as they've opened other locations. The last location I visited was near Avery Ranch and Parmer Lane, and this was back in late 2017 or so. At that time, I brought in three Luminox watches for battery replacements, expecting the same reliable service I had always received. Since then, I haven't had much use for those watches as I transitioned to wearing an Apple Watch, working my way through multiple series (5, 6, and 7). For years, my Luminox watches sat in a drawer because I thought they might have some sort of issue. I even considered sending them off for repairs in New York but hesitated because I had paid so much for the watches and didn't want to incur more fees. Recently, I decided to start wearing my Luminox watches again because of how great they look. When I inspected one of the watches, I found it relatively easy to open the fiberglass case since it used standard Phillips screws (unlike other watches that require special tools). However, I was shocked and livid to discover that TimeMasters had installed the wrong battery in my Luminox 3050/3950 series watch. They used an Energizer 371/370--completely inappropriate for this model--instead of the required CR2016 lithium coin cell. This is a fundamental mistake that shows a complete lack of attention to detail and professionalism. The 371/370 battery is not only the wrong size but also provides a different voltage, risking improper operation and potential damage to the watch. This is not the level of expertise I expect from a store that claims to specialize in watch repairs and has been trusted for decades. What makes this even more frustrating is how I discovered the mistake. Using modern AI technology, I took photos of the watch and its battery. With AI's ability to analyze these photos, I was able to determine that the wrong battery type had been installed. It's astonishing that a trusted watch service couldn't identify something that AI could instantly confirm. To make matters worse, this error made me question the quality of my watches for years. I thought there might be internal issues with the watches, and I almost paid for unnecessary repairs. It turns out the issue was simply the wrong battery all along--a mistake TimeMasters caused. After decades of loyalty to TimeMasters, this experience has completely shaken my trust in them. This was not a difficult or specialized task; battery replacement is one of the most basic services for any professional watch technician. It's incredibly disappointing that they failed me so badly. If you plan to use TimeMasters for your watch services, I strongly urge you to double-check their work. They need to improve their processes and ensure their staff are properly trained. After this experience, I will think twice before ever trusting them with my watches again. read more

Especially careful with my antique grandfather clock. I needed to have it professionally unpacked and reassembled after moving. I will definitely call them again for my next move. read more

Excellent service. They are professional in service all watch brands. I would recommend

What a find!! Wish it was possible to give them a 10. Texted before coming, showed up on time, and performed the requested service at a reasonable price. Also, provided some very informative information about another timepiece we have. read more

On time (lol). Great service right to your door highly recommend this company. She took care of 3 watches that had been neglected over the years got them up and running. read more

Great experience and amazing service...only wished our watch was salvageable. Time Masters provided top-notch professional service. Very knowledgable and spent plenty of time with us to explain our situation. Even offered information so we could contact the manufacturer directly. All this for no fee since they were unable to change the battery. Original quote was only $10 and they were at our house within an hour of original email. Would love to use them again, just need a new watch first :). HIGHLY RECOMMEND read more

Service was great! They helped me with 2 clocks. I had previously gone to 2 other repair shops who were either telling me that they didn't (want to) repair clocks even though their web ads clearly states otherwise or that my clocks were so difficult to repair it was going to cost a lot for the service. The latter was a complete lie, that was just a pretext to get rid of me. I am glad I ignored them and found Time Masters to repair my clocks at a more reasonable price. read more

Time Masters promised to deliver my repaired cuckoo clock in November '24. Then it was rescheduled, twice; and now they are not answering my phone calls and emails. What is going on? How can I get my clock back? They supposedly no longer have a store front and are operating out of their home. I have no way of locating them. This clock has special meaning for me. My husband picked it out in Germany years ago and he died 3 months ago. This clock is special. read more

$10, promised my watch band resized in 5 minutes, had it back in like 3. The woman was very, very friendly, complimented my world time watch, and pointed out a few things I should know about it. Unfortunately I forget her name but she was very nice and it was great service! read more

I brought our kitchen wall clock here to be repaired. The woman who helped me at the counter (one of the owners?) couldn't have been more pleasant and efficient. I happened to arrive at a busy time and had to wait in a line to be helped, so it gave me the opportunity to watch her interact with a number of customers. She was unfailingly polite and efficient with each one, moving the line along so no one had to wait long. They ended up replacing a mechanism in the clock and its battery for me within a few days. I will definitely be coming back here for any future clock or watch-related needs we may have. Five stars! read more

They give such a great flat fee for watch resizing-so kind and personable, quick and easy. They also have great Knick knacks to check out for fun gifts. I'll definitely go again. Family business! read more

I've been dragging my feet for decades on getting my grandmother's mantle clock repaired. I finally took it to Time Masters and was a bit surprised when I was told they would get back to me within two months. That told me right there that this was the right place to have brought my family heirloom. Imagine my surprise when I was contacted within three weeks with not one but two options for my clock. The price was much lower than I anticipated and I could not be more pleased with the results. Within a week I had my clock back and it works great. They under-promised and over-delivered. Great customer service and instruction on how to take care of the clock going forward. read more

Time Masters - Watch Repair Near Me

Mary was very punctual and professional. She explained and provided pictures of everything she would do prior to repairs. She was very honest and I would highly recommend her. i wouldn't use any other jeweler. She was great. read more

Excellent repair! They communicated throughout the process and were priced reasonably. I had them work on a wood modern clock and they even change the hands to be more to my liking. They also relaxed the battery in my Movado watch in just 15 minutes. Great family owned business - go see them! read more

Having recently moved to the North Austin area, I am always looking for family owned businesses. Timemasters fits the bill. A multi generational family owned business, they take pride in providing the best service for your watches- straps, batteries and anything you may need. They're a one stop shop! Love all the wind chimes, puzzles, watches and giftables. Will be going back FOR SURE!! read more

This place is so awesome!! I was able to get 3 different puzzles for less than $40 and the watch repair services sound like fair prices and from the other people in there while I visited, the work is exceptional. Will be coming back again read more

Time Masters changed batteries to three of my older watches for a super reasonable price. I would definitely recommend this business.

This place is amazing, great local business, extremely knowledgeable on Casio watches and repairs. Will come back again. Mary is excellent and helped my husband out. read more

I had a wall clock stop keeping time. It wasn't an expensive clock, so I had figured it just needed to be replaced. I looked at clocks and couldn't find one I liked as much...luckily I looked at Yelp for clock repair options. Long story longer...I had my clock repaired for a very reasonable amount. It was cheaper than any of the new clocks that I looked at. And I love my old (new) clock. I highly recommend Time Masters for any of your clock repair needs. read more

Very knowledgeable and thorough. This is an experienced family business. I will definitely recommend their services to others who need clock cleaning or repair. read more

I simply loved how sweet the owners are! Their genuine love for their work and commitment shows up in their ambience. I had a very small request (replace watch batteries) but It dint feel trivial at all by their friendliness. The store speaks for itself, how beautifully decorated and managed. They also send texts when the it's ready for pick up (optional) and I def. like that service. read more

These guys are the real deal. I went in to have a watch band resized and a battery replacement, they did such a good job that I can back with a couple of difficult repairs. One of my watches hadn't worked in thirty years and I had been told twice by other jewelers that it was irreparable, Time Masters fixed it in under a week for much less than I was expecting. They're a family business, and they'll talk you through what you need and be totally upfront about the costs. I'm so glad I found them, I won't be going anywhere else for all my watch needs. read more

Fair with the price. I needed to replace a watch battery. 10 minutes and a good bit of advice from the staff, then I was on with my day.

They have been doing my watch and clock repairs for 30 years they are the best. I highly recommend them.

The employees here could not have been more friendly. The service was quick. Cost was reasonable. The store was clean and organized. They make it clear what they specialize in, and what they will do, and not do, for your watches. This is how a business should be run. If you need watch batteries installed, watch bracelet adjusted, watch repairs, car key batteries, watch straps, clock repairs and more; this is the place to go! read more

Very disappointed. Took my dads talking watch in to be reset and band replaced. They advertised resetting free and battery for 5 bucks. They kept it for over a week and did nothing. I went in to pick it up and they didn't even reset it. Said they couldn't reset that make. They should have told that to me when I brought it in so I would not have wasted my time. Not even a phone call to let me know. Come on time masters, you're better than that. read more

Great customer service! I have used their services several times and have always been very satisfied with their workmanship and prices.

Love this place. Always friendly service and VERY reasonable pricing. They also does watch repairs.

We love Time Masters! So kind, knowledgeable, fast and fair prices. They are our only destination for all things watches and furniture oil.

The employees here were courteous, but this did not seem very legit to me. They didn't sell watches that cost more than $30 and charged me $10 to remove a single link from my watch. Jared's did it for free on my other watch. read more

Love this place!!! Home of the $5 watch battery. Replaced the battery in my Tag Heuer in just a few short minutes. Easy to find NEW LOCATION in Avery Ranch, just a short drive from the OLD location! read more