This jewelry store is amazing!! From the moment you walk into their store they acknowledge you and take care of you. Chelsea is amazing!!! She knows exactly what I want and need and is extremely knowledgeable in the jewelry world. I recommend Whitestone Fine Jewelry 100%. You will not be disappointed. read more

They were fine the first time I went in. Time after, they scammed me so hard that I literally went in the very next morning and they said "sorry, we don't do any refunds of any kind". They went out of their way to say they don't refund things that aren't even in their fine print. I went to several businesses to evaluate the gold they sold me...they scammed me in price. When I asked them to please refund less than 24 hours after my purchase...they had a host of excuses for why it was a reasonable price...and why they couldn't just take back their unused gold. read more

Always an exceptional experience. Went in today to have a bracelet sized and had another lovely experience. They were able to do the adjustment in less than 30 minutes while I waited there with my daughter. I live in Lakeway and appreciate that they are able to do rush work while I wait so I don't have to make multiple trips. The staff was so friendly and helpful. Emilio sized the bracelet perfectly. He made sure the fit was perfect before we left and even surprised me with the leftover chain from the last piece that I had sized that I left on accident. It was so thoughtful of him to keep it on hand for the next time I came in. I highly recommend them and will continue to go to them for all my jewelry needs! Charlotte Marshall read more

Hallelujah! Whitestone Fine Jewelry is a down home, unpretentious jewelry store. They will change your watch battery while you wait. They always offer you a beverage while you're waiting. Their prices are very reasonable and the people are helpful and friendly. Special thanks to Chelsea.Allison. She assisted me with fixing the bracelet and cleaning my vintage Tag Heuer S/EL watch. She made the process easy and enjoyable. I highly recommend Whitestone Fine Jewelry for any watch repairs. Note: Check out their used watch section. They have some great pieces to choose from. read more

Cole was super helpful in getting my watch fitted. Smooth and easy! Good selection that is not basic with lots of staff walking around being helpful and not pushy. read more

Visited the store last Friday to have my wedding rings resized. A lovely young lady named Heather took care of us. She was very personable and knowledgeable. I'm so excited to get my rings back and wear them again.It's been so long. The store was beautifully decorated for Valentines Day, and everything simply sparkled! I've been in the Austin area now for about 10 years. Whitestone has been my jeweler since moving here, and I trust them implicitly. You won't be disappointed! read more

Highly recommend this shop! Hidden gem! Sean matthews is very personable and knowledgeable! He helped me with my watch resizing and showed me around the shop! read more

I was pleasantly surprised entering this store a few weekends ago. Despite it not being as large in footprint as some chain jewelers, I was so pleased to see the wide variety of beautiful pieces, ranging in funky, artsy, classic, bold, refined, and environmentally conscious (see - lab grown) pieces. I was really just going in to look, as my husband and I are approaching a 10 year anniversary, but after trying on almost everything, I fell in love with some stunning earrings that my love surprised me with by taking them home. Lulu was so kind and patient while I took time narrowing down my favorite picks, and quickly picked up on my sense of style, skipping over pieces she felt I wouldn't love. I hope to be back for my next occasion of needing something sparkly. read more

Whitestone Fine Jewelry - My beautiful blue topaz, diamond, and gold earrings - Jewelry Near Me - Cedar Park, Texas

I have been going to Whitestone Jewelry in Cedar Park for seven years, and every single experience has been 100% positive. My last visit was exceptional as well! I was picking up a necklace chain they replaced the lobster clasp on. Chelsea was so helpful and cheerful!! She pointed out a jewelry case that always holds 50% off items I never realized, and she shared upcoming specials, including an upcoming 'sip & serve' event. She is another "jewel" they have added to their award winning staff! ~Stacey read more

My go to jewelry store for superior quality and service. They have the best selection! read more

Whitestone Fine Jewelry - 18K Yellow Gold Paperclip 16" Chain 14k Yellow Gold Herringbone necklace Gorgeous! - Jewelry Near Me - Cedar Park, Texas

Had an incredible experience with Mark. He helped me find the exact watch I was looking for. I could tell he really loved his work, and his excitement about watches is what ultimately pushed me to buy the one I always wanted. Great customer service. Will certainly come back for the next read more

Whitestone Fine Jewelry - Jewelry Near Me - Cedar Park, Texas

So I haven't picked up yet but I'll update when I do. Who knew you could get 1/4 sizes on jewelry? I took a ring to be sized here and I loved the experience thus far. Not pushy to look at other items and extremely knowledgeable. I'll update when I pick up! read more

Business-wise: they are "fine". Customer service-wise: very inauthentic and rude. We have gone in only twice. Once to drop off some necklaces for repair, and the following time to pick them up. No greetings, no eye contact. They only looked at and spoke with my husband, because he was paying. They complimented everything about him and couldn't even reciprocate a smile my way. (All, except for the young man behind the counter.) Considering I'm the one wearing the diamonds, you would think they would at least acknowledge his wife. He asked how much a cleaning was, they whispered to him "it's always free". Then bagged his necklace up and sent us on our way. Did not even ask/offer the cleaning. We surely miss the inclusive treatment by Ben Bridge and Breitling. We will be taking our business elsewhere. I do anticipate a snarky/snobby response from this business. Thank you, Lulu. read more

I brought two necklaces in to have a pendant moved from one chain to another. Brianna was friendly and helpful. I expected to have to come back, but John was able to do it while I waited. Excellent experience overall and I would definitely recommend this local jeweler for your needs. read more

My mom and I have had such fun shopping at Whitestone this year! Every person we have worked with has been amazing and so helpful with our jewelry repairs, AND we seem to find something new to buy every time we visit. Kudos Whitestone! read more

Love Whitestone Fine Jewelry! Over the last few years we have purchased diamonds, watches, necklaces, earrings and bracelets from them. Every single time they have gone above and beyond to not only earn, but keep our business. Their great selection, knowledgeable staff, excellent pricing, and incredibly good customer service stand out from anywhere else in town. Whenever you buy (or sell) jewelry, fine watches or precious metals, WFJ should your FIRST stop- they are simply the best! I can't recommend them highly enough! read more

Mark has gone out of his way for me multiple times now. Excellent experience and very hospitable. Highly recommend going in to check out their inventory and experiencing it yourself! read more

I can't recommend Chelsea at Whitestone Jewelry enough! She helped my son create the perfect engagement ring. Plus, she assisted me with getting 2 rings resized/ repaired. Whitestone offers a great selection of jewelry so I picked me out a new pinky ring as well! read more

We have used Whitestone for many years and have always been happy with the service and quality provided. Today I took many, many pieces in to be valued after the passing of my mother-on-law. Mark was able to help me right then and there as I sat with him. I appreciate the hour he spent with me and answering my questions. He was very helpful and kind. We will continue to use Whitestone in the future. Christine F read more

So glad I saw Mark Greer at Whitestone to sell some jewelry. He took plenty of time to exam the items and made recommendations for which ones could offer a better price in a different market. It was time well spent! Thank you Mark for your time and expertise! read more

I dealt with Mark Greer and he was very professional and friendly. This is a busy jewelry store. Whether buying or selling I recommend seeing Mark. He is fair and honest too. read more

Thank you, Kristina! I wasn't even remotely prepared for the experience we had this morning. My son found one of my old watches with "bling" and asked me if he could have it. This watch is 20 years old, lol. We took it on for a tune-up and a new battery and they were happy to help. While we waited, my son and O walked around looking at all the gorgeous pieces. They have classic designs, fine stones and metals, and even estate collections sold by the gram. Kristina came over and offered my son a drink (juices, water, etc) and then she offered me a Mimosa! Yes, please!! My son asked her how much a real pearl was and she walked us right over to talk about freshwater pearls and their value. After that, she was excited to show him all about diamonds. He got to learn about how they are millions of years old and how to handle them carefully as well as showing him the difference in clarity. I was SO impressed by the service. We took our time to look at all the wonderful pieces. If you're a peridot birth stone like me and have been avoiding it all these years? You'll reconsider when you see the rings and pendants they've got just begging to show you off. Kristina helped me out by making my wishlist to make shopping easier for my husband and I'm feeling hopeful! They will do custom designs and can turn your loose jewels into beautiful earrings - not held to a stud design! She makes really fun dangly earring that will take your casual look up a notch for sure. Have fun & be fabulous! They've got something for everyone! And a great selection of Rolex too. read more

Have been here several times now for jewelry repair, purchases, and for a custom necklace made with a diamond from an old ring. Customer service has been fantastic, not pushy at all, prices are fair, and I love their selection with a great mix of many different styles. The repair on the tennis bracelet was especially good. They shortened it a bit and rebuilt the clasp. It's better than when new (and much better than a previous repair at the place we originally purchased the bracelet). This place is really great and we'll definitely be back. read more

This review is long overdue. I've had multiple watches serviced at Whitestone Jewelry over the years, and the customer service is always world-class. Even though I haven't spent much money with them because I've only used their services, I am always treated exceptionally well from the time I walk in until the time I leave. read more

This is my second time using this jeweler. Tbh is time it was a repair in a ring for my wife that when out of town noticed a few of the stones were loose. I brought it into Whitestone, they took the item and within 1 hour had it cleaned and fixed. Best part? $0 Solid move , aside from them not charging me - the staff so very friendly and excited to help. Once again. I'll return. read more

The level of honesty at this place is astounding. I've made a few purchases here and every time it has been a very professional experience. The last purchase I made was early this year and I took and dropped it straight in my safe. When I took it out this week I realized a mistake had been made. Not expecting to get it rectified I stopped in the shop today and explained what happened to Mark. Without hesitation he reviewed my purchase and receipt and immediately stated they would make it right. This is the type of customer service that all companies should strive for. Definitely earned my business loyalty. read more

Great service! Went to get a bracelet resized and a couple necklaces cleaned. Mark did a great job. Necklaces look brand new and bracelet fits perfectly. It was fast too. read more

I would say 90% of the staff was very approachable and super friendly. The other 10% didn't even bother to say hi or acknowledge you when you approach the counter. They have a good variety of jewelry and time pieces. I would definitely come back for my next purchase. read more

Great experience with Briana, she was super helpful and not pushy while I looked for a ring for my husband. I poked around for a while and she was very patient and helpful. Charming little shop! read more

Whitestone Fine Jewelry does an impeccable job! Whether I am picking out a piece of fine jewelry or cleaning my existing pieces. Mark Green you deliver top caliber work! read more

Was in Cedar Park for a doc appointment and searched for a nearby jeweler to adjust some watch bands I had recently purchased for my new Samsung watch (love it btw). Was so pleasantly surprised by Whitestone! A grand space and the most stellar customer service EVER! As we were sitting waiting for the first band links to be removed, my husband and I both looked at one another and said "this place is great" at the same time. We agreed then, that despite it being far from home, this would now be our go-to "neighborhood" jeweler. The owner and staff truly made us feel like family and wanted us to enjoy our visit - "would you like a water while you wait?" asked everyone who passed. As they were working on the watchbands, I asked if they could clean my wedding rings; and my husband's. "Sure, and I'll check the prongs for you as well." "Great! I really need to have that done more often!" In short, the bands were sized perfectly for a very reasonable fee, everyone had a bit of fun playing with my "smart" watch, we chatted about common interests, and our rings were returned to us in a state I didn't remember was even possible at NO CHARGE...despite having them "professionally" cleaned several times over the last decade. Blushing, but I forgot what a GREAT job my loving husband did with his choices. ;) Whitestone is going to appraise our rings for updated insurance info on our next visit. Still sparkling like pixie dust, I told my hairdresser about my experience during a recent appointment, not remembering she lives in/around CP. Turns out she knows the owner...apparently he put two large diamond rings up for auction to help a local person who was ill...shh. :) And I've seen him on a few ATX TV commercials since. These are the days of our lives... HIGHLY RECOMMEND! read more

Whitestone Fine Jewelry - Jewelry Near Me - Cedar Park, Texas

Mark is awesome! Knowledgeable, friendly and always goes above & beyond. He worked with me on a custom made wedding band for my husband and it was perfectly made to order. One stop shop for jewelry repair and appraisal as well. read more

Nice place with average size displays. Their prices were pretty good. The staff was helpful and very nice and professional. Love their dog named Copper. I think that was his name. Would be a higher rating if they had more of a selection of gold and silver coins and proofs. read more

Took in two rings for sizing. One was sized correctly while the other was not. When we went to pick them up, they offered to correct the issue, but I said we would see if it would work. It didn't, so we took it back and they put a rush on it and got it back within two business days. They were very friendly and although I worked with a different person each time I went into the store, each was able to deal with the issue quickly and efficiently. I was impressed. read more

Like 13 bucks for a simple metal band adjustment. Doesn't overcharge, that's a W in my book.

I had a terrific experience at Whitestone Fine Jewelry last week. I went there to drop off my watch for a bracelet repair. The store was busy with shoppers looking for holiday gifts and a couple looking at engagement rings. The atmosphere was filled with friendly, lively conversations and it was obvious that some of the customers had done business with Whitestone previously. Although I was not there to purchase a new jewelry item, Sean treated me as if I was the most important customer there. He took my watch directly to the repair staff and returned it to me in under 10 minutes free of charge. I knew it was a simple repair to complete, but I expected to be charged at least some sort of nominal fee for their time and trouble. Big shout out to Sean for creating goodwill with this customer. I'll be glad to continue to shop at our neighborhood jeweler, Whitestone, for my future jewelry needs. read more

Switched cases on a very expensive watch. Had them dead to rights and they still denied it. Ongoing

I've known George, peripherally, for years and have done business with him a few times. So when I wanted to purchase a special piece I only went to Whitestone. As others have noted George and gang at Whitestone are honest, they will work within your budget, and take the time to ensure that you are receiving the best value for your dollar. This visit was no exception. I was treated like a valued client and George went out of his way to ensure that I was more than satisfied. Kudos to George and his professional staff for providing an elevated level of customer service. I could not be happier with my purchase. Well, deserved 5 stars! read more

Whitestone Fine Jewelry did a beautiful job on my custom engagement ring and wedding band. The middle sapphire is natural and very deeply cut, so it needed a custom setting. I've since returned to have an anniversary band added, so it is now complete. Quality work, and I trust Whitestone for all of my fine jewelry needs. read more

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Great customer service. Had my wives diamond reset and they did a great job and fixed it in a timely manner!! Highly recommended!