GREAT PLACE! We…read morehave taken various electronics to this place now. PS5, Xbox, iPhone, and a gaming laptop. Each time they are friendly and helpful. They do not charge over the top prices. Not when you consider what it costs in most cases to just replace the item. It's usually a 5 day turn around. They keep you informed for the most part and once it's all done they call to let you know.

Most expensive place for some shit you can buy at five n below I beg of y'all go buy cases or…read morescreen protectors some where else

We brought an iPhone in with a broken screen on a Sunday and I was as fixed in a very timely…read moremanner. My grandson was happy so I am happy. The service was straight and to the point. I would recommend them for your cellphone repairs.

This is the WORST possible place you could take your phone to get fixed. The manager admits all the…read morescreens are cheap unreliable screens even though you pay $180 for it to get fixed , my phone started doing the exact same thing it was doing (whole screen was green with 2 lines through it) literally 5 days after they "fixed" it. Whatever work they do is definitely a temporary fix. 10/10 DO NOT Recommend

I am so impressed w the Verizon store in Belton. Jason and Kalian have gone above and beyond…read more helping me set up my new 11 pro. Their patience and professionalism must be commended! I'm so glad to find them loser to my home, since my last few phone purchases have been from Georgetown bc everyone who has ever visited the Temple store knows you don't go back there. They don't know anything about service. Yea for the Belton and Wolf Ranch Verizon stores, Jason and Kalian!

We just bought new phones from this location. My husbands screen protector "that we paid money for"…read morewas put on by the store manager and it had so many bubbles underneath. They told us that it normally works itself out. Well we decided to take it back a few days later because it had in fact not worked itself out and was just getting worse. They took it off and put a new one on. This time it is completely crooked and still has bubbles all the way around it! WE PAID FOR THIS SCREEN PROTECTOR! They refuse to do it correctly. It is their Job to do this type of stuff and obviously they don't know how! They want us to Pay more money to get another Screen protector even though THEY have failed twice to put it on correctly. Worst customer service ever and money waisted!

Beware, THEY STEAL PHONES. An employee at the store convinced me to trade-in a phone that was paid…read morefor and I was perfectly happy with for a new one that would some how be free. I surrendered my phone for the brand new one and was never given a receipt. When I saw on my bill that the trade-in was not credited I went back to the store several times, and was told not to worry it would eventually be credited. Three months later, I learn they don't know where my phone is, and it's was activated with a new email weeks after I gave it to them. When I reported this to customer service they told me they had "no evidence" that I ever gave them my phone. Conveniently they only retain security footage for 60 days. I was jerked around from beginning to end and treated like liar. Don't be fooled by the response below, they are DEEPLY unprofessional, and not to be trusted. DO NOT GO HERE.

The staff here are amazing they go over and beyond as much as possible for all their customers , I…read moredefinitely recommend them to any who needs a new phone or is having problems with their phone.

Staff were friendly and efficient. But rates were way off one box to Washington was $20 but the box…read moreto Tennessee was $46.. not sure why and the two boxes were the same. But staff gave me other options. The did make it work. Good customer service

I will give a zero if I could my experience with this location is on October 6th, I had two…read morepackages that I needed to drop off since I was in the area I stopped here. unbeknown to me. I didn't find out until October 16th that one of the packages was not returned to the sender so I went up there the next day drove 45 minutes to get there cause I do not live in Killeen Once I got there of course I don't know if she was the manager or just the rep but she stated that they have no indication that a package was dropped off. I asked her can she pull the camera up? She will see that I did bring in two packages. The lady that took the packages was there and I pointed to her and stated she was the one that took both of my packages, pull up the camera footage I was told that they cannot see anything past seven days. OK what am I supposed to do? Well she gave me a number told me I needed to call UPS because since this was an Amazon return, they have nothing to do with it if I had an actual UPS label for it that was purchased within the store then they can assist me so now I have a whole package that's just disappeared. Called UPS and they stated that I can't file a claim because the tracking number is not listed. This is the worst experience I have ever had in my life and believe me I will not be back there and I hope you guys realize you all need to check Anything that you drop off at this location because they seem like they do not care they do not try to assist and they do not have good customer service skills.

Shaun knows his way around a computer. He runs his business out of his home. You put down a deposit…read moreand pick a time to drop by. He fixed up a weird glitch my MacBook was experiencing, and I haven't had an issue since.

Thanks Shawn!! You really do a great job!' Took my old…read morecomputer and transferred all my cherished photos and documents to my new computer!! I would highly recommend for any computer repair, updates and anything to do with your home or office computer!! My go to IT guy!!

Being unable to drive, we use UBER to get around. Unfortunately, the UBER driver took my wife to…read moreyour location. When asked about the "other ups store", Kim informed my wife that there "is no other ups store in Harker Heights." My wife needed further assistance with dropping off her returns. She found no understanding or kindness in Kim's heart for the elderly and disabled. My wife was reduced to tears, and just came home still holding the packages she was trying to return. Kim is the perfect example of a person who should never have any interaction with the public.

First time coming here! Located just next to the highway and easy to access to! Twas an instant…read moreservice and they took care of my return products right away! Good service and I enjoyed it! Keep up the good work! Cheers

I sent multiple emails requesting information. I never received any reply or acknowledgement.read more

Angel is amazing! We live in Briggs and he was kind enough for us to meet in Copperas Cove! Very…read moreprofessional, he knows his stuff alright. If you're looking for someone--this is the guy! Thanks Angel!!!