I bought two iPhone 16's for my daughter and I. I realized that night, it was the 16 plus I wanted. ( had a larger screen) I went to return it and was helped by the manager, Crystal, who was amazing! It was a complicated return, as it involved 3 phones, a watch, a case and a new contract. So, she kept in touch, was always courteous even though she had to deal with me almost daily for over a week! Shoutout to her and all the employees here who were so kind. read more

This store is awful, wait forever for some one to notice you standing there and then if you are lucky to get 'help' they don't speak English well. They do stuff and not explain. I tried calling the store and they were rude and no help at all. I now go to the Santee store, they are nice and helpful. Never going into 2nd street again, ever read more

I'll call up T-Mobile today because I keep having issues with my bill going up every month and it's not only five dollars is 60 $70 every month and I keep going through this headache and I spoke to a gentleman which was unprofessional and then I have him trust me to Supervisor and the Supervisor was on a trip mode. He was not being cooperative and I was trying to explain to my situation. He didn't care the only thing he was saying I'm sorry I'm sorry I like stop being you sorry and solve my problem he care his name is Mark. He said he was a Supervisor. His tech ID number is 558494 Very unprofessional and I'm so sick of T-Mobile. I'm gonna go ahead and take my business somewhere else. I have three lines with them. read more

There was only one guy that was helpful then after that the other workers kept ignoring us and helping other customers even though we arrived way before them. They definitely need to hire more people. read more

I waited over 30 minutes just to get help from someone. There were multiple employees in the store, but no one acknowledged me or offered assistance until I stood around awkwardly for half an hour. Really disappointing experience. read more

Thank you Teresa for your help today it was fast and easy service, got my 5G wifi for my business read more

T-Mobile - Got my wifi today - Mobile Phones Near Me - El Cajon, California

Fraud fraud fraud, please be aware of this location and the thieves that are working for this company including the management, they all are in it together. I went and purchased a phone couple weeks ago. Everything was good until I received the bill. I was told that I purchased two watches also which I never purchased. I get to this location and the same guy that helped me out the first time that I got the phone from was extremely shocked that I was in there and I found out that he purchased two watches under my account after talking to management, they offer me a $20 store credit For this nonsense. Please be aware these people will steal your identity and get stuff under your name. What shock me the most was the fact that management found that out that I never made those purchases and that it was his employed and offered me $20 store credit which blows my mind.. imagine how many people they're doing this to that are not aware of it. read more

Worst customer service ever. We didn't even activate our account and they charged us. When we tried to talk to a manager on the phone they refused to switch us over to one . Then we were told we would be sent to collections. We got the biggest run around. Until we finally just paid them. Warning to never try a trial run with them ever. read more

next time i come in and Karen isn't there, im flipping shit over. she made my visit so pleasant i didn't even mind that i was dropping more than half a band read more

I went in and was automatically greeted by Karen. She has amazing customer service and a good attitude! She made me feel welcomed and was so comfortable to talk to. That day I left with a better mood and home internet! My experience was more than a regular tmobile experience because of Karen 10/10 recommend this location! read more

Very poor customer service by Jennifer lead me to call T-Mobile and file a complaint. Been a customer for 24 years and have never been treated so awful. I know go to the Rancho San Diego Store where the staff treated me with the great customer service that T-Mobile is known for. read more

Avoid going to this location if you don't want to be scammed. On December, I went to this location and spoke to the employee named Lee To my iPhone for a new iPhone 15 Pro Max and he told me I would receive $850 from my current phone towards the new iPhone for $15 per month. I then asked him how much it would cost if I also got an Apple Watch Ultra 2 and he told me it would be 50% off. I was told I would be paying $30 monthly for a new iPhone 15 Pro Max and the Apple Watch. I then inquired about a second Apple Watch Ultra 2 and he said if I get a second Apple Watch, it would be even mor discounted because I would be stacking the discount leaving the second Apple Watch to be $10 a month. At the end of all of this I was told I would be paying no more than $40 a month. when I got my first bill, I saw that it had raised by over $100. I then went back to the store and spoke to Lee and told him why my bill was so high and he told me that T-Mobile hadn't received my trade-in yet and I had to wait three billing cycles for it to be reflected. So I waited three months and on April, I went back to the store and was told that Lee had gotten fired due to fraud and scamming not just me, but a lot of other customers for the same type of promotions. I spoke to another employee and she Let her supervisor know and the supervisor told me that I would receive a call from The Director manager in one week. I waited two weeks and I didn't receive a call so I went in today to speak with the manager, and the manager told me that she didn't know anything and she couldn't help me at all and did believe me, even though there were clearly other situations, similar to mine, which led up to the employee named Lee getting fired. All the other employees were surprised by the manager not wanting to help me either because they all knew what happened. Don't go to this store. I will file a complaint to customer service and T-Mobile headquarters. If you were scammed also I recommend filing a complaint as well. read more

For this to be a corporate store, the employees were very deceitful. We were lied to, and my account was charged for items we were told were free for the promotion. I do not recommend this location at all. Borderline thieves. I filed a complaint with TMobile corporate and reported the entire situation. read more

Had to upgrade my phone, was there right when the store opened. Was greeted by Jesse. He was able to help me from start to finish just over and hour. He answered all my questions, picked me out the perfect phone. (iPhone 14 Pro Max) with all the accessories . Very professional, and patient especially with all the rude demanding customers that were coming in as I was in there! Kuddos to Jesse, keep up the great work. read more

Wish I can give this place a zero star. This place has been nothing but a terrible management. I went into trading my phone and I was helped by a representative name Lee , and the assistant manager Crystal was at the store And they both promised me if I traded in my phone I would get $850 on the new iPhone 15 Pro Max and they also sold me on the Apple Watch Ultra and they told me I would get 50% off but then after a month I called in to 611 to ask why my bill was so high and they stated that no promotion was ever given to me. All of this was a scam. I went back to the store and I was helped by Crystal and they looked around and they found my trade-in phone in the back of the store sitting there, and it was never traded in. terrible establishment and terrible customer service I will be filing a report to customer service and T-Mobile headquarter. read more

Go to the santee T-Mobile. This store sucks. I literally had to go back twice because the lady working told me she couldn't help me and I need to call customer care calling customer care made me go back to the store.... Customer care on the phone is amazing. The store rolled its eyes when I told him that they are the ones that had to help me. There was probably 10 kids half of them the other ones hanging out. The store was more worried about getting customers out of there than it was about helping them.. go to another T-Mobile T-Mobile should not be held accountable for the way that this particular store is ran! I was the only customer in there. Once they actually helped me it took five minutes.. I filled out a thing on their iPad. While she sat there and played with her nails.. read more

0 star to this store I went yesterday to change my screen protector the guy told me we don't have any go to a different store I called when I left the store asking if they have the screen protector he was like yah we do I hate t mobile read more

Very slow no work ethic rude and disappointing for being a Costomer of over 4 years today is may 15 Friday the Longest line I've ever heard to wait to pay for a simple and easy payment they have two people in the back instead of having them help Costomer's it is 6:03 I've been in the same line for 30 minutes management need to speak the the male worker who is chilling and has a rude attitude maybe he'll think twice and remember he is working for a company that he is representing I pay good money here to be treated disrespectfully read more

T-Mobile - The line of people and nobody taking information of what the visit for coming today - Mobile Phones Near Me - El Cajon, California

The person who was supposed to help me out cared too much about making a commission rather than having a good experience. They didn't want to tell me that my phone wasn't insured and almost charged me for a whole new phone without telling me. They overrode the account authorization and signed for their manager because they were so eager to make a sale. Luckily, my dad called and told me to double check that or I would've purchased something without knowing I was about to pay full price. They also didn't swap out my screen which I have coverage for. He refused to help me after I was no longer purchasing a phone. The whole experience honestly made me cry because I wasted a lot of time trying to find a solution to purchasing a phone since mine is broken. read more

To Mike Sievert You need to put the kiosk into your T-Mobile stores and in all locations ASAP!! I pay my bill in the store and every time I go in the store there are always long lines and angry customers don't know what they are doing or whatever the reason may be but something needs to be done for a more efficient and an effective customer service promptly. Then the agent has to set up a new phone and that takes forever as well. I asked the agents why they don't put kiosk machine in for us customers that just want to go In and pay out bill and leave and he said "T-Mobile wants them to have a personal relationship with the customers". I get that but please put the kiosk in the store ASAP!!! So we don't have to wait!!! Thanks mike.sievert@t-mobile.com read more

Was lied to bye there employees two days in a row. The first day I was promised a free sim card bye there employee Larsa . Came in the next day to redeem the offer she made me but the manager Levai basically called me a liar and said none of the employees in the store would say that. Conveniently she was not working that day. I did not mind paying for the card but I don't appreciate being lied to then being called a liar by the manager who refused to acknowledge that his employee may have given me wrong information or offering any apologies. This is the worst T Mobile location ever and the owners franchise should be revoked! Also The manager needs to be fired because he knows nothing about customer service! Acted like he could care less the I have Spoken with Saul Rodriguez who is the district sales manager for this location and he gave me an apology and refunded the price of the sim card and said the store manager should have just given me the sim card for free or at least for the $21.00 the other employee quoted me. Saul has made the store manager aware of his mistake and how mad he made me for no good reason. It would be nice to receive an apology from the store manager but have not yet. I would feel better about the whole situation if he did apologize. read more

My phone had stop connecting to the network right about the same time my car did. Couldn't call triple aaa, no one. So I walked to this tmobile Store, not in the best mood. The three kids in the store were great. Lily helped me, hooked another phone up, transferred everything, sold me a obdii to figure out what's up with my car and showed me how to sign in the app she installed. I enjoyed the fact that all three got along great with each other. And I could tell they were used to walking old people (like me) thru their phones. And they did it in a very patient way. read more

I went in today with a problem from another store. I just wanted to purchase an apple watch. They had the watch in stock and we even up-graded thanks to the salesman explaining the difference between the two watches. Thanks for your help and Merry Christmas. A+. In and out in less than 30 minutes. Go to 2nd street. They are the best. read more

I needed a new phone/plan and phone number and the customer service was excellent. Quick and courteous. Tivona was the rep that helped me. Thxs !!!!! read more

We have been waiting over 20 minutes, just wanted the free gift and the girls working are more concerned with what music is on instead of helping people read more

The worst experience!!!! Don't recommend this location at all. Today was my fourth time here to switch out my phone that shows in their System was purchased but I can't have my phone!!!! Really? It's new System that's the reason? end up agin with nothing have to come back agin for it?.... on anotherhand employee disrespect customers by answering their personal phone while assisting the customer. Can't wait to have this over. Never going back to this location. read more

Poor Customer service. Went there to get I phone in the box, they insist that they have to open the iphone and remove the cover. Just lost my business read more

The staff here is horrible. There was a short line that didn't take too long, but as soon as it was my turn the rep made eye contact so I walked towards the counter but then she walked to the other rep and started making conversation. She could have said "one moment please" or just given me a hand rather than ignoring me. Then when I actually got to the counter I got no greeting so I just started talking. Her phone started to ring as I was trying to explain my problem. SHE JUST LET IT RING. Seriously put it on vibrate or just swipe ignore because you clearly excel at ignoring people. You're with a customer for goodness sake! She fixed the first issue (one of my lines needed to be restored) but didn't explain why it didn't work in the first place. Then she was absolutely no help when it came to my second problem- I'm not receiving text messages. All I got was "you need to call customer service" and she didn't even look at my phone to see if there was anything she could do to fix the problem. The whole time I was there she was engaged in office gossip rather than actually trying to help me. BY THE WAY. TO THE PERSON WHO SENT THEIR REPLACEMENT PHONE TO THE STORE AND TRIED TO PICK IT UP THIS MORNING. THEY LIED. THE STORE DID RECEIVE IT THEY JUST DIDN'T RELEASE IT TO YOU. It's people like you that ruin a store's reputation. So congratulations Ms. Resting Bitch Face. You've done a great job today. read more

I came in for a problem with my phone and Marven hooked me up with a brand new iPhone XR! He recommended that I get insurance because of the problems I had with my last phone and I made sure I did! Marven has the best customer service and I recommend going to him for all your needs! read more

Insurance was added to my line without my consent while doing a upgrade. Already filled a complaint with Jon A. Freier -- Executive Vice President Retail and Direct Channels at T-Mobile, email him if you ever have any problems. The sales rep will get dealt with. When I was also there I was bugged like 10 times about getting a "free" galaxy watch, there is nothing free about it when you have to make EIP/service payments for a ugly ass watch. read more

Bad customer service. From the manager who is in charge to Lara and the guys working that only stand around when its obvious customer need help. Firstly,They do not want to put on a screen protector on my new note9 when purchased "BECAUSE ITS NOT THEIR JOB TOO" which I understand thats fine I can do it no biggie....but then, why hold on to my phone for 20 minutes asking all your coworkers to put on the screen protector to my phone? And when I ask you for my phone and sp I get that snarky comment. Secondly they offer accessories (specifictly screen protector) with "life warranty" and continuously promise "LIFE WARRANTY" as long as you have ur original recipe to prove ur warranty. Fast forward to a month .... I show up to the store same person I show them my recipe they give me a new sp. Two months later I come again, with recipe SAME STORE SAME PERSON now she is telling I Do NOT have life warranty and that the person who gave me a screen protector before was doing their job wrong.... I called customer service, effectively I DO HAVE LIFE WARANTY If YOU WANT TO DEAL WITH A HEADACHE AND LIES GO TO THIS TMOBILE otherwise dont go here. The manager is setting a bad example to her employees. Tmobile is about customer service and this store does not have that trait unfortunately. I will now take my business elsewhere. Being that the problem comes from up top( manager). And no one should have to deal with things like this WHEN THEY ARE PAYING FOR A SERVICE I'm not asking it for free.... Sorry just had to vent. And it's obvious based on reviews I am not the only one who feels this way about this store. Great location just horrible customer service. read more

This service is horrible I went with my friend today. She was trying to switch to pre paid phone line and the manager told us she couldn't because she needed to have an account with a social security number or someone else he even asked to find anyone older to get a better discount . He was so desperate to sell. I'm sorry but they need to provide better service for Latin customers and be more honest with their clients . read more

I have been here a bit to pay my bills. Every time, except the last time the service has been terrible. Firstly, they don't seem to acknowledge that a costumer is in the store and kinda ignore you till you are ready to do whatever it is you came to do (but also when one of their associates comes in there is a hearty welcome), and secondly the there is usually a long wait. The last time, however was different. The wait time was relatively low, and the associate assisting me was helpful. I guess I will just have to wait and see what happens the next time I go there. read more

This is the worse T-mobile store I have ever been to! These girls have the worse customer service and are extremely unprofessional. DON'T GO HERE...go to the store in Parkway Plaza mall. Too bad I can't give zero stars because they definitely don't deserve the one star on this review. read more

Not a real T Mobile store. It ran by some third party. I called several times to talk to the manager and left several messages about my horrible experience. Avoid this location at all cost. Use a real authorized location. In the mall or my favorite one on Grossmont. -5 stars read more

My son's old iPhone stopped working. It had a cracked screen, no home button and it was a huge mess. Finally last night it just died. We went into the TMOBILE store on north 2nd in El Cajon. Our sales person was Shay. She was very personable, articulate and helpful. She was not a pushy sales person at all. She let us look around and didn't try to up sell us. We got a great deal on a new LG phone (my son is over Apple products). Plus the phone we got was 50.00 off. Good deal, quick non pressure sales and the people were actually authentic. I will go back to this store when I am ready to get my iPhone 6! Thanks Shay & staff at T-Mobile. read more

Best customer service I have ever had. The store manager was the most polite person I have encountered at a cell phone location. They spent over 2 hours trying to get my phone to work and after attempt after attempt, they finally got it to work and they carried a conversation with me the entire time and I enjoyed myself. GO TO THIS TMOBILE BEFORE YOU GO ANYWHERE ELSE! I PROMISE YOU WONT REGRET IT! read more

Negative stars Asked for 2019 summer promo rebate trade. Associate signed me up for JUMP and said it was insurance. Promo code didn't work and called customer care next day. They said can't be on JUMP for promo. Went back to store next day and said JUMP doesn't qualify for rebate I wanted rebate not JUMP trade in they said customer care doesn't know what they are talking about and reissued my promo code and said this will work give us a a good rating you will get the rebate and I tried promo code and it looked good so I gave good review thinking it was fixed. Now the rebate is denied---because JUMP does not qualify. Customer care said it's T-Mobile error go to manager and ask for a credit the manager said no because I signed the JUMP doc. Beware of this store and go elsewhere for promotions if they tell you different than customer care run!!! I've been a loyal customer for years and now they cost me $300 and if it is not resolved I'll switch to Verizon or back to AT&T where they own fully their mistakes and immediately make things right! read more

Yesterday, I went there with my brother to get him new phone, the mobile associate his name is JUNIOR was very helpful, his customer service 100/100. Explained everything to us ahead time before he does any thing, also he's very good sales person. I would go back again there Junior deserve . read more

Martin was probably the most rude manager I've ever dealt with. I'm 53 and in my earlier years I worked in retail. The customer service was awful. I can't imagine having a manager like Martin running my store. read more