Well, first of all I want to thank Martin for his help yesterday and everything he did , second he's better than someone else I don't want to mention there names cuz I don't want to effect on there job there, all I want to say it's very easy and simple ( just be nice and helpful) and everything will be fine , you don't have to be sassy or angry just because someone came and was sad cuz he got over charge and it wasn't his fault ( it was employee in this branch fault) Anyway I want to thank Great (MARTIN ) again for his patience and his great costumer service ! read more

My daughter and I went into the store to get a phone for myself and sign up for the family plan. We had amazing customer service from both Giovanni and Bernie. We ended up walking out of there with more than we expected. No regrets! If you're looking for Great customer service, this is the place. Thanks guys! read more

I have never had such an amazing experience from any phone wireless companies, but when i walked into this store i was greeted by every employee which is something i never have received walking in to other t-mobile stores, Levai the store manager came up to me right when i walked in and kindly greeted me and assisted me to any device issues I had on my phone, issues i didn't even think was possible to fix,A very nice gentlemen named habib came up to me and asked me questions about my device he then asked me if i ever thought of getting a new phone, I was looking at some different phones to purchase but all were so expensive Habibi found me a phone that fit perfectly into my budget and made my bill go lower with a new phone !! Habib is super kind hearted,Funny, fast and was very patient with me (I was very indecisive of what phone to get) This was my first time coming to this store and i am amazed, I will be coming to this store for my further needs ! ANYONE WHO WANTS AN AMAZING EXPERIENCE GO SEE HABIB!! read more

Not to long ago I switch to T-Mobile not knowing what I was getting my self into the only person that gives excellent customer service is ANTUAN I believe that's the managers name he was really nice and really helpful,, a couple days ago I went to pay my bill and order the new iphone and a lady name ESTEPHANIE help me she took forever asked her for the prize she didn't give me the exact amount she would round the prize she asked for help and didn't know what she was doing .. I asked her so what is the total amount I'm paying for the iphone she said to check my bank account and I would know how much I spent. read more

Bad customer service experience that I ever had, the store manger was so rude her name is Mazal. I don't recommend this store. read more

Save yourself the trouble and go to the Parkway Plaza store instead. This T-Mobile store is franchised and they are very unknowledgeable and are unable to solve any of the problems I've ever had. You can go there three different times, talk to three different employees, and hear three different things from each of them. The Parkway Plaza location is an actual Tmobile company store and they are way more helpful there. read more

Do not believe everything that they tell you . They just want to make a quick sale. Habib told us we were not eligible for the free Netflix , come to find out 9 months later we were eligible the whole entire time . He was very nice when he got us to switch from sprint to tmobile but when we went back to ask questions he just ignored us like he didn't care . Told us our iPhone X would arrive at the store in 3-10 days but never called , it ended up coming to our house a month later . read more

Troy B's customer service is outstanding! Wow! He's a young man already showing the great things he can bring to this store! He cares for his customers and wants them to be happy with the outcome. He's amazing! read more

The whole staff is fun and super nice and welcoming. I had an issue with my AT&T service but then Levi helped me so much thank you for making it such an amazing experience read more

Thank you jo ,for the best customer service I ever had at t mobile. Highly recommend going see jo when you have a problem with your cell phone ! Or if you want upgrade see jo she will give you the best option! read more

The customer service was amazing. Habib helped us out with every question or concerns that we had about switching plans for one network to the other. read more

If I could give them 0 I would've given it.. this store is very horrible the guy who helped us supposedly helped us very disrespectful and very rude plus attitude. DONT GO THERE IM WARNING YOU GUYS read more

I am very disappointed with the service I received just now, the lack the knowledge to do a simple Note 7 return, When that should be a top priority for all stores, what makes it worse is the fact that the blow u off and go to the back room to hangout and wait for u to leave, makes u want to go to Verizon just to get a helping hand. I will drive a few more miles away just to get real help. read more

Deceitful. All it takes is one employee, Larsa to lie to you. I have no faith in T-Mobile any longer. Went into the store to upgrade my iPhone, only to walk out with an IPad which was a promotion at 50% off. Later, after viewing my bill, I was not given the promotion, but surely Larsa received her commission check. A very decietful young employee that need to be replaced. I will no longer refer T-mobile to any friends or family read more

Seriously avoid this store! Parking lot is terrible. I have had a couple instances where I felt I wasn't treated properly..but hasn't gotten to review it. Lemme tell you , they don't care about you! They just care about their commission, I was put on a higher plan which I wasn't aware of until I went to a different store. They always seem to be giggling around and on their phones...in my opinion that's not professional at all! Today I have just had it, I went to pay my bill (second attempt) and I guess the computer froze. That's not the problem I understand, but having me stand there for an awkward 6 mins without being told is not ok!! The employees continued to attempt to process the transaction talking among themselves ....ok. I let them know it's ok I'll just pay my bill at the mall....without even looking up at me ..they continue....WTF just give me my money!!! No apologies for inconvenience or anything. I will start driving the extra mile Idc these guys are terrible. Almost forgot ...they have reps call u on your cellphone asking if you want to add a line, is that even allowed? read more

Came into T-Mobile to get a new line for my cousin. Habib, Levi and Mary were very helpful and pleasing to work. Answered all questions we had and made the the process very easy! Go see the them for all your needs and they'll take good care of you! Thanks guys, you guys ROCK! read more

If I could give T-Mobile a zero, I would be happy to do it. Their service has to be the worst in the industry and I look forward to the day when I can cancel my account and move onward.....this after nearly 20 years (I must have been insane). I have been locked out of my online account, and not even the good people at customer service could help me. This is the third or fourth time I'm tried to get the lock removed. Of course my billing comes through with no trouble. Their IT service (or should I say non-service) is an absolute joke, the worst I have ever encountered. Goodbye T-Mobile. I will not miss you n the least! read more

Went in today and had many issues, I want to thank Daniel for his patience and the amazing customer service he provided to me. He handled every one of my concerns and issues promptly even though I was difficult due to the frustrations I was having with my phone. Thank you Daniel. read more

Uplifting place with nice music and amazing people. Definitely coming back just to say hi! I love the T-Mobile in El Cajon! A+

I showed up 15 minutes before the store was supposed to close to find that most of the store lights were off and the store seemed closed already. I thought I had gotten the hours wrong so I tried calling the store. I could see someone inside but she was not answering the phone. Finally, after ringing a couple of times, I WATCHED HER ANSWER and she said "Thanks for calling T-Mobile, we're currently closed. Please leave a voicemail after the beep." I said '"Hello?" and she hung up. I will never return to this store. read more

I would give a negative star. This location has some of the most untrained associates. I have been to this location twice and both times it has been a nightmare. I will NEVER go back to this location again. I went to get an upgrade and they tried to sell me on a promotion and on our agreement they wanted to cross out figures and put in what was I considered a verbal agreement. I refused to get duped again. I insisted that the agreement reflect what they were claiming was the promotion. Here is the kicker, I signed the agreement transferred all of my information to the new phone and left. They called me back after being in there for 2 and half hours to tell me that they need to unlock the phone I turned in. I came back to see what they wanted and someone had messed with it so that it was locked. Long story short I ended up reversing the transaction and taking my previous phone. I am calling the DM and Mgr. for this location and let them know about this experience. If in the area and need excellent service go to the one in grossmont. read more

This place needs a revamp. It was hot. No air conditioning, the only fan in the store was blowing on the employees and not even oscillating around the store. The employees joked back and forth together despite the ever growing line of angry customers, never greeted anyone new. This one guy I think his name is Thomas sat there with a customer the entire time we were waiting, probably close to an hour and discussed how he made his sauce for his French fries. Seriously? The customer serious is lacking, and this store manager needs to be present. Worst experience I've ever had. read more

Went into the store today trying to purchase a new phone. Customer service was horrible!!! Please avoid this store! I was assisted by ANTHONY, I've had Tmobile for years and I've never had a problem. The level of disrespect is unbelievable, Anthony was rude and uncopporative, he tried to charge me a ridiculous fee to purchase a phone! He said he couldnt do anything for me and to call corporate and either I wanted the phone or NOT! I was so upset and left to the tmobile in the Parkway Plaza Mall, i asked for the same phone and not once did they bring up the $30 fee to get a new phone!!! read more

I went to this T mobile because it is one of the bigger ones in my area. As I walked in I knew I wanted to switch from my previous phone provider to T mobile, but I didn't know all of the great things they offered until one of the workers, Valerie, explained everything clearly! They offer many great deals like the 2 lines for $100 and you can include all of your gadgets and accessories into your monthly payments so you don't have to pay them right away. The staff was fun and friendly and even stayed with customers 2 hours after to finish helping them. I recommend not only stopping at this location but also switching to T-MOBILE! read more

Wow what a great service by Fadi... Fadi helped us getting all we needed done with a smile on his face... We will definitely be back just for his awesome service... read more

Everytime I come here it's understaffed or something ??? I dunnooooo but they take forever to see anyone or acknowledge the fact that they have there customers waiting 15+ minutes In line standing smh thanks a lot guys for the 100th time .. Absolutely my last day here at this location read more

This T-Mobile store is by far the most knowledgeable location. Every time I have questions about my account or if I need to pay my bill this is my go to location. The staff is friendly and they know how to treat a customer. I recommend this location over the parkway way plaza location because they actually care about customers rather than their commission like the staff at parkway plaza. read more

They have bad customer service I talked to the employee and each one of them tell me go to another employee

I use to be with AT&T changed over a month ago. Had some issues when I traveled to Mexico came to this t- mobile on 2nd Street in El cajon. Levai, was very knowledgeable and helpful he made the experience pleasant... thank you for helping me... still do not regret changing from AT&T. . read more

I had came to this location before in the past and the staff that was they were so rude. This last time my friend and I went to exchange phones and they were amazing !!!!:) looks like they got new staff finally! read more

Went into this store a couple of weeks ago and I must admit I haven't experienced such wonderful customer service in long time. Jo was extremely helpful, knowledgable, and accomadating. She was on her way to lunch when my sons and I came in and she gladly decided to forget lunch and help us. We ended up being there to closing time, yet Habib, Kathryn, and Jo was patient, not rushing us out and willing to make us satisfied customers. We had been considering leaving Tmobile because of how they're changing and the increase in prices but the service from these three caused us to keep our plan a little longer. Tmobile should be proud and grateful to have them as employees!!!!! read more

I don't really like to yelp. But I've been having problems with T-Mobile. Switched over from Verizon as it was advertised, attempting to get my rebate has taken three months. Strong and advise anyone trying to get switch over to T-Mobile to do the research and have T-Mobile expedite the rebate for you. It's been a very trying experience it's only $330 but it's the principle that counts.I am not a happy customer. It's been stressful on my relationship. Staff at this location good it's customer service giving us the run around to get rebate. read more

Very excellent customer service here. Levai, Habib and Martin went above and beyond to make my switch painless!

Lost my phone the person who found it wouldn't return with no questions. Frustrated with the fact had photos of my family ended up having to call T-Mobile and have my phone shut dwn. Went to the t mobile store was greeted took awhile at first,but was helped by Susan Tran she did an excellent job of helping me and wife.She took doubled checked that my phone was unable to be used then surprised us by getting us hooked up with a better new phone as well my wife phone to be upgraded to a new one as well. Thank you guys so much read more

This store is total joke !!! No one there knows what's going on and what to do . We waited there for 45 minutes and walked out with nothing . Every sales associate gave us a different rate and not sure how much will cost ( Lauren) . while people waiting in line complaining they were ahead of us and or they have appointments !!! Such a disaster location will never visit the store ever again . read more

If I could give this place a zero I would, my mom and I went to this store yesterday to buy two phones and the service was so bad I almost considered canceling my contract with T-Mobile and going to another company. I went in there and this girl offered to help me and I let her know what phone I wanted and I asked her if she had it stock (FYI the phone is NOT a new release). she turned to her co-worker and asked if she could sell the phone in which he responded yes. She turns around and asks her manager for the phone and he says "no we don't have it". At this point I'm still standing there confused because the other guy if standing there say they have phones to sale and the manager if telling her they don't have it. so still then I tell her okay fine can I order it then and I can have it shipped to my house? She responds "well it's gonna take longer... you should just wait till we get it in the store" I asked her when they were getting it in and she tells me she doesn't know. Then she turns around and asked her manager if she can do a pre-order. He tells her I can but that I won't get the phone till December. By this time I'm really frustrated because it just doesn't seem like they want to sell me the phone. I leave the store and go to Parkway Plaza where I got amazing service, just the opposite of what the store did. I ordered my phone that I should be receiving in the next few days (Not December) and my mom also bought an iPhone 7. I don't know what was that managers problem, and why they couldn't assist me with my purchase, I found that very unprofessional and I would never try to shop there again, I will never visit that store again and I will never recommend anybody go to that store. Horrible horrible horrible! read more

Terrible company. Avoid if you can. Upgraded a phone and they still are charging for the old one because the clerk didn't send it back as he was supposed to. He also dropped the new phone when taking it out of the box. They kill you with penalties and fees. Don't believe the hype. T-Mobile SUCKS! read more

This locations is absolutely terrible. When we walked in there were people standing around so my girlfriend walked up to the front and asked if there was a line and the lady that was standing up front just stood there with her arms crossed, chuckled and said "ya". Sure enough we get her as our customer assistant and the whole time we were asking questions she would laugh at us like we were stupid and then proceeded to turn around to her coworkers and whisper in their ear about what we were asking her. My girlfriend wanted to remove her add ons to lower her monthly payments, she was unaware that her 3GB was apart of that but did the lady mention that to us before she removed them? Of course not. She told us as we were about to walk out of the store. I'm pretty sure that you guys are working there to assist is on things we have questions about. This lady was a straight up bitch! Don't not go there. HR will be getting a phone call in the morning:) definitely dissatisfied! ! read more

So I do have to say that this store has truly changed. I haven't been in that store for a year, the last time I was there left upset and not happy. I was dredding going there today and truly what a difference. I was helped by Levai and what a great experience it was. The staff has changed and the new mgr were great. Hands down great experience from the last visit. Now not dredding going back. Thanks Levai u made it better. :) read more

we broke one of our phones and went in to get it replaced. we chose a less expensive phone to save money on our bill. we paid $100.09 for the purchase. we were told that due to fantastic promotions that we qualified for FREE gifts, a tablet, one additional phone line and a truck monitor. we were paying 131.00 a month at the time for two phones. i have auto pay at my bank and T Mobile txt me that my bill was paid in the amount of $283.07 WOW!!!!! We called T Mobile and were told that we were paying access charges for using their FREE equipment----this was NEVER mentioned by the salesman. we told them that we would return the FREE items which we had not used. we were told that we only had 14 days after purchase to return them and that we had passed that date. WE WERE NOT TOLD THIS AT PURCHASE TIME!! we asked to speak to a supervisor and she told us the same thing. So we said that we might cancel our service and she said it would cost us $700.00 to cancel because we would have to buy the FREE equipment. bottom line- the best she could do was to cancel the line service on the tablet and give us a $75.00 credit. REALLY LOWERED MY BILL DIDN'T THEY. I cant afford $700.00 so i am stuck until the contract runs out. i will NEVER use T Mobile again and i will discourage anyone i know NOT TO USE T MOBILE SERVICES. What a rip off. read more