My experience at Verizon involved a group plan, and two out of the three members were present; the…read morethird was present by phone. The manager was pleasant, professional and assisted us, and spoke with our third party via phone. He then assigned us a gentleman, Joao, a Verizon specialist. He spent quite a good deal of time with us while we connected the accounts, new phones, and he was appreciative of some of the legwork one of us, my daughter, did to make the process work smoothly. He also transferred photos from the old phone to the new one without my asking for it! The overall experience, which later included another employee helping us with a USB-C adapter, was all positive. Thank you very much for the professional courtesy.

I think it's fair to say that Verizon Wireless doesn't care about their customers one way or the…read moreother. I've had my phone with them since 1998 and whenever I've called them about anything, they consistently give "take it or leave it" type answers so I'm used to not having terrific customer service so I was surprised that I was surprised by the level of service at this store considering my expectations were already so low. My poor Pixel 5 was limping along due to its advanced age and the fact that I dropped it twice recently. I decided to bite the bullet and get a Pixel 7a so when we walked by the store, I walked in, asked the guy behind the counter who barely looked up if they had it in stock and went to look at it when he pointed to the wall where it was displayed. The size was bigger than I would have liked but it was okay so I went and told him I wanted to buy it. He let me know that he could add it to my account for on a three year payment plan and I said that I would be happy just to pay for it now and he said he couldn't help me. I was confused because I'd checked the website the day before and I knew I could buy it online but he said that's not possible in the store. He said I could go to Best Buy if I wanted to purchase it. Recalling that I could buy it online and that he did say they had one in stock, I asked if I could purchase online and request pickup at the store and he said that would probably work, so I sat down, did everything online on my crippled Pixel 5 (I was trying to keep the horrible truth of its replacement away from it) and submitted the order. He went in the back for about 10 minutes, then came out with a bag with my phone. After I opened the box to ensure there was a phone in it, I left with my new purchase. Again, although not surprised, I'm disappointed in the level of service from Verizon. I've been a customer for 25 years and even conservatively estimating a payment of $100 per month during that time, I've given them over $30,000 but they still make me do all the work to get a phone. I'm not faulting the guy who works there for Verizon's ridiculous policy and I guess I appreciate the recommendation to try Best Buy but it's clear that the company would love to do away with staff altogether and have the customer do all the work. But if you have people in the store, why don't you let them sell? I get it, but it's a business model designed to reduce costs. I'm also too lazy to switch to AT&T or another provider so they know they have me. But I wouldn't recommend Verizon to anyone and especially in that area of Connecticut, the coverage that used to be very strong has degraded in the past few years so maybe I should see if another provider is better. It's a cell phone company, so it's about as expected.

Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

Was helped within 5 mins without an appointment. Tech was personable and knowledgeable and fixed my…read moreissue in less than 20 mins.

This store is ok. The clerks are nice enough but don't have any actual power to help you if you…read morehave a question or problem with your service. Customer service online is tortuous.

My sister was switching from Android to iPhone and was very stressed about possibly losing critical…read morestuff for her business like email and contacts. Silverio walked her through the whole process, taking at least an hour and making sure everything was right, down to putting her new iPhone in a protective case and putting on a screen protector. He was patient and thorough. Great service.

I went in without a reservation. It was quite busy but the queue moved quickly. I went in for a…read morereplacement phone. Tim helped me and provided great customer service I would recommend this location. My experience was positive.

They suck badly , 3 technical guys came out and still not fixed right . They charge you for…read moreeverything they do and don't do and for crappy service and pointless cable service . Save your money and time

I stopped in to have my charging port on my galaxy replaced. I called the day before to get a quote…read moreand to make sure they had the part and they did. I was told it would be ready in about an hour and it was completed in 40 minutes. It works great so far and they also replaced my screen cover (which previously always had air bubbles in it). Friendly and efficient service.

This is the best place for your phone needs. They are courteous and organized, and go to great…read morelengths to order things for you and have reasonable prices!

They are very good at their work and repairs are done quickly. Great store. I have always felt…read moretheir work was excellent and never had an issue with the computer repairs they have done. And they are very fairly priced.

As you can see from all the previous reviews this place is truly fantastic has the best customer…read moreservices around. The women who own and run the shop are great with all levels of tech knowledge. I would even send my dad to them for computer help (he still has an AOL account) They have fixed two broken phones for me and I use their phone shields (tempered glass) for all my devices. They guarantee them. I highly recommend visiting them before bringing your device to Apple it Verizon.

The phone is trash and the customer service is even worse. My husband purchased a phone on 8/22/25…read more We suspected the phone was refurbished right away. There were calls and texts from people and companies looking for the previous owner. Yesterday the phone stopped working completely. He went to the store for assistance and he got called racially derogatory slurs from one employee to another. The sales associate didn't have on a name tag and she refused to give her name. So businesses can continue to operate while violating customers civil rights. My husband and I are the primary caregivers for our 6 year old autistic grandson. A functional and reliable cell phone is paramount to his care. The store should not be able to sell defective merchandise. I do intend to write a formal complaint to the boost corporate office and the BBB.

This is one of the worst stores to ever go to. They are liars. They tell you you bought a new phone…read moreand when you have problems with it you go to Apple and they say no, it was a refurbished phone. Thank God I paid for it on my American Express so we will be fighting it. They lied straight to my face