Fantastic staff! I frantically went into the Apple Store one day last week because I some how locked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!! read more

I can't recommend Adam highly enough. He helped my son when his phone got stuck on the recovery screen. Although we weren't able to recover everything, it was clear he did everything possible. He was honest, knowledgeable, and truly went the extra mile. read more

One year for a quick visit and get a few things done. They're really great job give me in and out as quick as possible. The customer service not the case but it is what it is a place like that shout out. read more

Despite how busy it was they met their appointment on time. They solved my problem in about 5 minutes

I visited the Danbury store today for the first time to talk with someone about Apple computers. I've used PC's up to now. I walked in and walked around a few minutes and no one asked if I needed help so I asked an employee standing around and he said that I had to sign in. He took me over to a young lady and told her I was interested in desktops. She started to show me the all in one and a mini and had no enthusiasm or real desire to try to demo the units and discuss the benefits of using Apple. I'm older so she assumed I guess I was just and older guy and I didn't deserve her time. Thanked her for her time and left. I will never go to this Apple store again. I hope this Apple store isn't indicative of how all the Apple stores operate. I may just stay with using a PC. Really too bad because in the end I might have bought two desktops. read more

I have been here twice for services and both times have been nightmares. I've been to many other Apple Stores in my life, dozen of other times, and the 2 times I've been here have been by far the worst of my life. Ridiculously long wait times despite having an appointment, even for check-ins (where employees exhibit racially biased behavior), and for pick-up times with an ETA. read more

very unpleasant manager probably of Chinese origin .. treated me and my family very rudely . neither helped to solve the problem nor tried to do anything . as for an apple store we were treated terribly and we have been buying there for over 13 years .. we were cheated in a store by a saleswoman who sold us a glass for our son's old phone with the promise that they would replace it for free for 2 years if something happened. two weeks later it quickly broke and we found out that the complaint should be submitted to Belkin. the manager treated us almost like garbage .. terrible experience we won't come there again read more

Went to the apple store in Danbury fair mall. I was promptly helped by Ian. I was shopping for an Apple Watch and he went over all of the Watch options with me. He answered any questions I had and was very helpful. Really loving the Watch I got and AirTags. The only thing in the store I can't stand is there aren't any prices on the items anymore they have a tablet that you can scroll through which doesn't make sense sanitizers wise. Who wants to touch the same product as the last person. They should display prices like they used to and also have someone walking around sanitizing the electronics everyone is touching. read more

Apple Store - Danbury Fair Mall - Mobile Phones Near Me - Danbury, Connecticut

I've always trusted Apple products, particularly for their ability to support accessibility needs. As someone with chronic pain and illness, I rely heavily on my devices to communicate with loved ones and manage my daily life. My experience with upgrading my iPad and Apple Watch at the Apple Store at Danbury Fair Mall (Seven Backus Avenue, Danbury, CT), however, has been deeply frustrating and disappointing. I would like to start by acknowledging my own part in this situation. By the time I exhausted my efforts in troubleshooting--relying on search engines, YouTube, and Apple's support forums, which guided me to ensure that text forwarding was enabled--my physical limitations prevented me from getting to the store in time. As a result, I missed the return window by quite a long time. I fully understand that this means I was not eligible for a resolution, and I did not expect one. My intent in reaching out was simply to share my feedback in the hope that future customers, especially those in similar circumstances, can be better informed and avoid facing the same challenges. The primary reason for my purchase was to have accessible tools to help me communicate. I use my iPad with a keyboard when my phone becomes too difficult to use and rely on my Apple Watch for hands-free communication when my arthritis and nerve pain flare up. I've been just using talk to text on my phone for now, but I wanted to upgrade my watch/iPad I'd been using for these because they helped so much. Unfortunately, I was unaware that the iPad I purchased did not have cellular capabilities, which I assumed would be included, since my old models were. I wish I'd purchcased at Verizon down the hall, as I'd been between the two. I also way later, (after the first call with management, that's coming up) discovered that my upgraded watch lacked the functionality I need. This has left me unable to use these devices in the way that I desperately rely on for accessibility, which has been incredibly challenging given my health issues. I first sought help through Apple's online chat, where I spoke with Karandeep. After explaining my situation, Karandeep informed me that my iPad didn't have cellular, and I was directed to contact the point of sale for a return or exchange. I was told by Karandeep that the return window was 14 days, and I expressed concern, asking why since I had purchased the items months ago and that I wouldn't be eligible for a return he suggested that. I asked if there were exceptions, he said no. I then called the Apple Store at Danbury Mall, not expecting much help but simply wanting to share my experience with the team. The first team member I spoke with was very kind and connected me with Mariam, the manager. Mariam was incredibly empathetic, and after hearing my story, she assured me that she would make an exception and allow me to exchange the iPad, which brought me immense relief. I was so thankful, even crying with joy. I expressed my gratitude profusely and wrote a glowing review. However, when I called back to discuss the same issue regarding my Apple Watch, expressing no expectation of a resolution since she'd been so generous already, I was told by Mariam that the exchange would come with a $100 to $150 price difference for both the iPad and the watch each. This was information I had not been made aware of in our first conversation. While it makes sense since those models have additional features, I was never informed of this cost difference upfront, which was hard, especially given my current financial challenges. My bank account had been compromised, I've had car repairs to handle, and I've been out of work due to my health. I am incredibly disappointed with the lack of transparency throughout this process. The initial team member failed to inform me of the price difference, and Karandeep, the chat agent, provided me with guidance that didn't take into account my ineligibility for a return, even though I had shared all the relevant information. And finally, while Mariam initially made me feel hopeful by offering an exchange, the sudden revelation of the price difference was a crushing blow, especially after I had expressed my gratitude so openly. I feel that Apple should do more to inform customers, particularly those with accessibility needs, are fully informed about the products they are purchasing. It's not just about the technical specifications but the emotional and practical impact these devices have on people's lives. I now feel stuck with products that do not meet my accessibility needs, and I am deeply saddened by how this was handled. I truly hope that Apple will take this feedback seriously and work towards better informing customers, ensuring that no one else is misled or left in a position like mine. I understand that not every issue can be resolved, but clear, transparent communication is essential--especially when it comes to customers who rely on these products for their well-being. read more

Garbage store: terrible service, can't hold appointments, can't perform simple fixes, and hide behind robo call system that bounces you back and forth between the store and tech support. Tried to triple the price on me. Never got simple fix. Don't go here read more

Not super happy with this location tbh - I don't know what is going on with their check-in system. After waiting 35 minutes you get a message that says to go check in - so we go check in and are immediately told to have a seat. Not a minute later a message pops on the phone that says because we didn't check in they had to skip us and go to the next customer ....?????? What in the world? Literally, same thing happens to the next gentleman right behind me. While we both waited to be seen (and we're told only 10 minutes, "we don't know what happened") 10 customers were helped before us. My advice... when they tell you to have a seat just ignore that. Unfortunately they couldn't even help with the issue I was having and I had to call Support. Waited 15 minutes and 45 minutes later they still haven't resolved my issue. read more

25 employees for 10 customers in the store and they told me they were understaffed lol. Waited almost an hr then decided to ask when someone would come over to sell me an iPhone which they replied "another 30 mins or so we are understaffed". I then left the store and bought my iPhone at Verizon in less then 15 minutes. Not sure what's going on with Danbury's Apple Store but they had a bunch of "Geniuses" walking around with an iPad doing absolutely nothing. Don't bother walking in just order online. read more

Absolutely horrible , beware of your apple Ins, talked to apple customer on phone and they said go to store , let them try tests and if don't work you pay $99 and have another new phone turned on , God down there and they look at , my phone shuts off every 120 seconds and reboots , I dropped phone so screen broke , camer broke and cant fix software , they wanted me to put up $1000 for a loaner phone and send mine out , I said this is my business phone and has sensitive info , why waslet time with a loaner and then You guys play some games and I'm out my $1000 or some 4 week wait to get paid type nonsense , went home and apple customer care said did they take out of case , no maam , she says go back there and when they remove case , they will give you. phone , and yet again they refuse , so 2 drives 45 min each one each way plus 1 trip to phone store prior , and I'm out a phone absolutely horrible service read more

I can't begin to list everything that disappointed me about my interface with this Apple store. I initially arrived for my appointment with the Genius Bar and had to wait over fifteen minutes only to be told that the information I received from Apple Care didn't apply to the store. Okay different rules so they proceeded to look at my phone and Alex said it was a software issue and I needed to do a complete restore. The restore was initiated and I was told I could leave the store and it would be completed in approximately an hour. I left the store and as soon as I lost the wifi signal the restore stopped. Upon arriving home I contacted Apple Care and was told what I had to do the restore again. Called Danbury store and was told a manager would have to call me later. No call back that day!!! When I finally talked with a 'lead' i was told that yes restore would stop when I lost the store Wi-Fi and Alex had given incorrect info. Don't waste time dealing w this store. Not timely! Do not know what they are doing! Criticized Apple Care and the previous Apple Store I dealt with in Reston VA. I only went to this store because I was in the area. Sadly I read other reviews after visiting the store. Horrible!!! read more

The "Genius" Bar at Apple Store in Danbury, CT completely lied to me (and that do this often). They told me my iPhone's port was unrepairable - I needed a new phone. Thanks to a quick Google search I realized this was not true and Mobile Rescue (which I highly recommend) just fixed it for $125. They saved me $800. I understand Apple is not in the repair business but they absolutely should not outright lie to their customers. I am absolutely going to take this experience to others. Shame on you Apple Store! read more

I was in the Danbury Mall for other reasons; when i noticed I wasn't getting any WiFi reception. Having been in the mall before I should have Picked up the signal from one of the stores or the Mall's. I walked over to Apple and found an associate. There were plenty. They tried a soft reset and a few other things, to no avail. An Appointment was made and I was told about a half hour wait time. OK, to get back to the store when i received their text. When the text came I was within a one minute walk from the store. I approached the Tech that helped be earlier, ID'd myself, and said I was there for the scheduled Appointment, I was politely told to have a seat on a wooden box that someone would be with me shortly. After about 15 minutes, observing several employees in their blue T-shirts engaged in what appeared to be personal conversations. I approached them and stated that I was there for my scheduled appointment. Explained why I was there and if they could correct the problem. By that time the iPhone 6S+ had corrected itself. They didn't seem to have an exact reason, just some techno-babble. The reason for the lower score is manifold. Most of the "blue shirts" seem more interested in Sales, if you have an appointment, be there in a nanosecond or it will be cancelled, and if you are there you will be left waiting until they feel like answering your question. If this was the first time it happened I could excuse it. But, you'll find the same level of customer attention at most Apple stores. The Ridge Hill location is famous for it. read more

See all

I've made two visits to this store for tech repairs and one for a purchase. Each time I was amazed by the diligence and professionalism shown by every member I encountered. I was treated as though I was the only customer in the store. Simply put, the customer service is astonishing. read more

Costumer service is just not as good as you would expect from a big company such as Apple. I went in today in order to get an AirPods replaced and I was ignored by staff when trying to get a staff member to help me out. They preferred to talk to each other instead of doing their job and helping costumers. When someone did help me find someone to help me out with the replacement, the person I got had a nasty mood. Never made eye contact and didn't even ask me what my problem was, just gave me a price for the replacement ear piece. I asked him about the AppleCare I had registered for and he just shook his head and said that I should had brought the damaged item with me and was not willing to look up the price for the replacement earpiece with insurance applied. Overall a bad experience. read more

I tried to give the store the benefit of the doubt but they just have poor customer service. There is no easy way to shop in the store. You cannot shop without an appointment (even on a non busy Tuesday). Even if you book an appointment they run around 20 minutes behind. I was shuffled from employee to employee over three times when I asked basic questions about an item that they could not answer. I do not understand why they couldn't have employees who specialized in one section of the store who could answer basic questions. There are also so many employees there and many who appear to be supervisors are just on their iPads hanging around the store. When I approached one for help they were quick to tell me someone else could help (which would have been nice if it didn't take 20 minutes). The customer service in general at this store is just bad. There's a lack of general product knowledge, the staff are untrained, there's a lack of communication between staff, and the customer is left to feel like a bother when asking for help. read more

The store was not busy, walked up to the "greeter" exchanged pleasantries, told them I wanted to buy a watch. He told me I had to wait an hour just to talk to someone. mind you the store was not full. from now on I'll purchase everything online. read more

Drove 30 mins to have my iPhone screen fixed. It had been dropped and screen was completely black. They said it could not be repaired and gave me the only option of buying a replacement. Also felt compelled to remind me that if I had the insurance it would have been covered. Didn't need salt in the wound, thank you very much. That night, tried charging it and it rang with an incoming call, so I could tell it was alive, just not showing the display. It was also showing up on 'locate my iPhone' from my iPad. Called a local 3rd party repair shop, took it to them the next day and voila! it was working again in under 30 minutes and less than $100. I cannot help but feel like it was a clever ploy to try to get me to just buy a new phone. Will not use this location again and probably will stick to the 3rd party repair shop who fixed it for any other issues with my multiple other Apple products. Overall very disappointing. read more

Why would I go to an Apple store? It is so annoying! The same customer formula is present at every location: -1 "The Mac Bragger": pretends to shop and need assistance so they can loudly explain to the entire store how much Apple gear they already own, what they plan to own and what networked iTunes magic is taking place in their loft apartment. -2 "Clueless Repair Customer" wanders aimlessly hugging the MacBook their Weimaraner stepped on -3 "Divorced Parent" looking to one up their ex, "guess what kids? Got you new iPads this weekend!" -4 "Devoted Windows Users/Mac Haters" oh Macs are so stupid! lame, oh but that's neat, so simple, oooh pretty. I'll take it! I tell myself every time "I am not going in, I have seen everything they have", but it draws me in and I have a blast playing with the gear and enjoy the drama of an Apple shopping experience. -Composed on my iPhone- read more

Apple Store - Danbury Fair Mall - Mobile Phones Near Me - Danbury, Connecticut

Clean, spacious, all the items to manhandle and play with. I have consistently found the staff at this location to be incredibly helpful, knowledgeable, friendly and fun! Excellent customer service is often hard to find, but over the years has kept me coming back to Apple, and specifically the stores. I understand how folks sometimes get impatient, but if a store is really busy when you arrive you kind of have to expect to wait. I try to go when it's quieter, but even when it's swamped I am impressed by the level of attention and care the staff at this location deliver. Very much appreciated! read more

Shout out to Orlando who saved me a headache and a hole in my wallet today by getting my phone to turn on. Made the whole experience quick and painless. Super appreciative over here. read more

Make an appointment to change battery. Drive 50 miles to go to store to keep appointment. Arrive, wait, then told they don't have replacement batteries for my iPhone 6+. Why make an appointment when you do not have product? Apple is a merde show. They forgot the term "service." No erudite's at Apple! read more

From the second, I walked in with the Apple case number, I was greeted with ambivalence and dismissiveness. Everyone I talked to at the Danbury Connecticut Apple Store was self-assured that I, the customer was not following protocol. "You will need a genius bar reservation to do that". "I was told I didn't need one by three separate phone reps." I asserted. "Did you order this online?", "We don't have a replacement Apple TV 4K 32GB." How can this be? It's a new product and indeed there were plenty on the store shelves. I told the phone reps that I work long hours, don't make a ton of money and don't live close to an Apple Store so I hope there would be no issues with me walking in. Eventually the store manager, Tom, was brought over not to help or appease me, but to be the 'heavy'. 'We don't have inventory for this item, so we can order it and you will have to come back, or you can go to another apple store.' While the store did have Apple TV K4 32GB in stock and on the shelves, those were reserved for 'new purchases'. Tom wasn't pleasant, and he wasn't willing to budge. At times he insinuated that my conversation with the phone reps couldn't be true. Which was deeply insulting. Because of his actions and inactions I'm left very unhappy after hours of phone calls, hours in the car, and an hour attempting to pursued with Apple store managers. All I wanted was to give them my hard earned money and them to give me a working product. Shame on the Danbury Apple Store managers. read more

Post covid the best place! At any given point of time there is someone cleaning or wiping seats down. Staff is accommodating and despite the long wait times once you get in it's worth it read more

My mom shattered her iPhone. She made an 11:45 appt and arrived early at 11:30. She recently had knee surgery and was clearly uncomfortable standing. Despite the 10 open seats, no employee offered her a chair. In addition to making her wait in such a way, for those 15 minutes there were 4 idle employees just speaking to one another, 'hanging out.' We would never come back here. read more

Never had an issue coming to this store. It's the only one I typically come to. Most recently bought my new iPhone & AirPods Pros here. Experience has always great. Excellent customer support. Was able to get my AirPods replaced a bit ago when they began to have issues - with no issues. read more

So this past Friday morning I bought in my macbook to see if I needed to swap out the battery for a new one I was told that it is good for another 250 cycles. Not knowing what cycles are Wilson helped me to understand what this means and how it works. So I was good for awhile for my battery. Next thing he noticed was my iOS operating system I was running was out of date so he hooked me up to Snow leopard at no cost and he explained to me more into what I could do to speed up my macbook. Wilson was very understanding and accommodating he helped me through the whole process and explained everything to me fully. Apple please if you are reading this review we need more workers like Wilson! Thanks again for a very pleasant experience for me and my Macbook! read more

In the last three months I have purchased a new MacBook, an iPad, and an iPhone 7. They have been relatively easy processes. However, in February when I was purchasing my computer and iPad the girl who was checking me in saw me talking to one of the guys who is in charge of business set up and assumed that I was being helped when he asked me some questions and was answering some of my questions which was extremely frustrating. The only reason I ended up being helped that day was because the person I was with asked how much longer it would be before someone came over to me. The girl looked flabbergasted and realized her mistake and informed them that she cancelled my person cause the business guy was with me. I then had to go back to the Apple Store 2 days later because I was given a defective iPad and they easily exchanged it for me. Unfortunately paying $700+ for an iPad I expect it to work properly from the beginning. It was a huge inconvenience because I live 40 minutes away and was at the store for less than 10 minutes. I had to purchase a new phone yesterday because my battery completely died. My phone was turning off at 80-90% and wouldn't turn on until I plugged it in to charge. Lauren was really easy to work with and explained the trade in process really well. I have never traded in my phone before yesterday. read more

I like this Apple Store. It's pretty good. Only thing I'm going to say, If you're getting service done on your phone .. delete your sensitive data.. the "genius" DOES look through your phone.. I know for a fact, as my friends said their messages were "read" when I was getting my phone fixed.. he also left a note inside my notes app that said "sorry" very sketchy. Next time I go for a repair. I'll erase my entire phone. I understand the temptation to snoop phones, but stay professional. Jeeze. read more

I (and my entire family) have been Apple customers for over a decade, as well as shareholders. I felt I was treated with disrespect by both the associate and managers. Their people skills were greatly lacking. I have never had a bad experience at any other Apple store until this one. My Verizon account said my year anniversary was 5/5 when I went into exchange a faulty cord on 5/4. I traveled one hour to the Danbury store, which I expressed. The Apple records showed it was 5/1 so they would not replace it. It was an odd and unpleasant experience. I am truly disappointed. read more

I stopped by the store hoping to simply ask when the newest iPads would be available I found that the Apple Store was now being run by US Border Patrol and rather than being a customer, I was an unwanted illegal alien trying to lie and steal my way into Texas. From the two security guards blocking the entrance with folded arms to the reservation agent who practically chased me from the front of the store, it was clear that I was unwelcome and completely ruining Apple's day. After a 40-minute wait, the staff member who finally greeted me didn't have answers for any of my questions--but at least he smiled and wanted to help. Considering the overall experience, however, I hope I never need to visit an Apple Store again. read more

We ventured into the Apple store today because one of our phones was malfunctioning and we needed to transfer data from this phone to a new phone. We ran into a few glitches and it seemed pretty impossible. The Verizon store couldn't help with the transfer since the Apple icloud was under another account. Long story short, Chris from Apple was awesome! He took the time out to help us with a phone that was so slow anyone else would have called it quits. Chris persevered and helped recover some important data. He made our time in a crowded chaotic Apple store worth it. When we came home, we had a few more questions and had an Apple support phone call scheduled. They called us on time as promised and continued to assist us and recover and resolve the issue. read more

Thank you, Mickey, Jordan, and Emily! The customer service here is a class act. All three associates that assisted me were highly knowledgeable, accommodating, and patient, especially when things got a bit frustrating while trying to contact my mobile carrier to finish the setup process. Great teamwork! I left with not only a beautiful new iPhone 14 Pro Max but with a big smile on my face, a satisfied feeling, and a newfound respect for Apple employees! It takes a special type of personality to work with the public, especially in this type of busy, often confusing atmosphere and all three of these young people have what it takes. There's a saying I hear often and agree with, "attitude is a reflection of leadership," so I must include a thank you to the manager on duty today--you have a well-trained, efficient, friendly staff! I highly recommend shopping here for all your Apple needs. Thanks again everyone for all your hard work! read more

If you've never been to the Apple store in the Danbury Fair Mall, don't do it. Save yourself the trouble and drive the extra miles to the next nearest store, but DON'T bother going to this one. I had an "expert" ring me up for a laptop when all I wanted to do was ask about the specs and the price with their Barclay card deal. She literally signed me up for a credit card without my consent and that is STILL following me-- I still am having to clean up after the mess she made by opening an account for me without my consent months after visiting the Apple store. These people are not experts. They are sh*tty, underqualified sales people just trying to shove a VERY expensive product down your throat before you can even make an informed decision. They know little to nothing about the actual capabilities or details of the product they're selling. In an economy like this, you don't want to risk somone ringing you up for a $2,100 bill without you even realizing it. Be safe. Stay guarded if you go in. If they pressure you, ask for a manager. I was so shocked and flustered I left without putting in a complaint. I hope no one else ended up like me! Hope this store cleans out their horrible employees or shuts down :) thanks! read more

Absolutely ridiculous...there were literally over 50 people in this store, closer to 100, you could barely walk in the store. I went to the Genius Bar for them to take a look at why my MacBook isn't booting anymore. After being ignored for 5 minutes someone from the counter asked me what he could help me with. I explained that my MacBook wasn't booting and he told me to go talk to another employee who he pointed out to me. After pushing through the mob of people surrounding that employee, he turns and says, "everyone waiting to speak with me, I can't help you, go make a line somewhere and I'll get to you whenever". Seriously??? I understand if the store is overwhelmed with customers, but take the time to treat everyone nicely. I've used apple products for years and have always had great experiences both with the products and with the employees on the rare occasion that I needed them to take a look at something for me. I'm not very happy that now I have to stand around and kill valuable time because nobody there knows what they're doing. NOT HAPPY APPLE, I'M NOT HAPPY!!! read more

Went to the Danbury store the day the Apple Watch went on sale. Got a reservation for a 44, cell, sport loop. Waited 45/50 minutes then met with a sales person and was told they were having problems with the reservation system. They didn't have the watch that was I thought reserved. Told by the manager, "there's nothing I can do". Very frustrating. read more

Went through 4 i phone 6 for same issue and manager each time kept blaming us for software issue. Finally on phone number 5 which only lasted 2 hours before having same bug. I demanded a refund. Phone was only a month old. Jessica the manager refused to give a refund and wound up calling apple to get a refund. **WARNING what they mean be remanufactured is that they sit in the back and refurbish RETURNED phones. It is not done in the factory like they claim it is a load of bull.** read more