Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

Was helped within 5 mins without an appointment. Tech was personable and knowledgeable and fixed my…read moreissue in less than 20 mins.

uBreakiFix was incorrectly listed as closed, and I just submitted an update because this location…read moreis fantastic! My son's Samsung Galaxy phone was not charging, and David told us, "Bring it in - we've got this!" He was incredibly helpful and had the phone working again in no time. I cannot thank David enough for his outstanding service. I highly recommend this location to anyone who needs a phone repair!

I came here because the other ubreakifix locations was stating 2 week lead times. Got my samsung…read mores25 fixed in 2 hours. David is the best.

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.

i have been here few days back for my screen replacement and everything went well but at the…read morepayment the guy name called satiaa demanding me to pay cash instead of card with $10 discount and he didn't even given me the receipt its againt the law when i asked the receipt he mentioned out of paper.Its almost $239 into his pockets, The business lead should take care of this kind of persons its not first time we experienced even at the mall entrance with the small kiosk called i care which is associated with this mobile rescue the same guy done this illegal activity asking my cousin to pay with cash out of the cameras and its almost $320 for samsung screen he paid through the zelle app and he didn't even given the receipt and the display was also not fixed well at the edge Thank you

Absolutely horrible service. i went to have my back glass replaced on an iPhone 15 Pro. Not only…read moredid they break the first replacement, they ruined my camera lense (had to get it repaired somewhere else) and now I get home to see my magsafe charger doesn't work. They told me 30 minutes for the "repair", it took him over 2 hours to leave me with a messed up phone. DO NOT take your phone to these clowns. while I was there he messed up 3 screen protector attempts on 1 phone, only to send the couple off to their other booth because he couldn't get it installed. I will be contacting mall management about this place so they know how horrible the services are.

The ABSOLUTE WORSE!!! Do not come here. We brought our iPad to replace a broken screen and they…read morekept it for 6 months. We constantly had to contact them for updates. They would not answer our calls. When we blocked our number, they would finally answer our calls. They gave excuses, such as part has not arrived, needed to reorder part from China, technician on vacation. Then when we received the iPad, the screen only worked in portrait and not landscape. We took it back and they kept it for 3 more months, with more excuses, such as we need to replace a part, technician is having a baby. We asked them to just put the iPad back the way it was and we would just use it in portrait mode, but we would like a refund. They agreed, but instead DESTROYED our iPad and gave us a refund. We had two technicians from two different companies look at our iPad and they agreed that our iPad was sabotaged. One company said, "Wow, they obliterated that iPad. They actually should have given you money because they made a simple repair turn into a destroyed device." DO NOT USE THEM.

We've been thinking about switching wireless providers for awhile because we can no longer get a…read moreconsistent signal at our place in Connecticut with Verizon. Some neighbors said they have better service with T-Mobile so we decided to give it a try. We had been to this T-Mobile before and were happy with the service we received when buying an e-sim for my mother in law while she was visiting so we decided to go here to transfer our lines and it was a great experience. There was a long queue of people waiting so we left our name and went to look at some other stuff in the mall and they called us when they were ready to help. Our rep Gabe was able to get everything done relatively smoothly although it took about 90 minutes but that was also due to an unusual request we had for a third line. Every person who assisted with the transaction was great, so shoutout also to managers Jean and Rick as well. Contrast this to the time I went to the Verizon store directly across from T-Mobile in this mall. I wanted to purchase a phone they had in stock but when I went there, the guy said he couldn't help me unless I put it on a monthly plan but I wanted to own it unlocked. He actually told me to go to Best Buy. I asked if he had it in stock because the Verizon app said he had it and he agreed but if I wanted it, I'd have to buy it online and then he'd give it to me. So I sat in the Verizon and did all the work to purchase it online and then he was able to hand it to me. You can read my two-star review here https://www.yelp.com/biz/verizon-danbury In any event, after nearly 28 years as a Verizon Wireless subscriber, I'm now with T-Mobile so we'll see what happens. I am managing my expectations because wireless providers aren't know for customer satisfaction but T-Mobile is off to a strong start and I don't think any company can be worse than Verizon Wireless.

There is an expert on the staff named Joseph. Was very helpful with a mind boggling issue of not…read moreconnecting to my data plan on my new Galaxy S24. Was able to fix swiftly after a couple of questions. Joseph deserves a free steak dinner!!!!

I could not be more pleased or impressed with the fantastic experience we had with Gabe G. He knew…read moreEVERYTHING, was meticulous, got us switched over perfectly and carefully talked me through all the options and patiently answered (a lot of) questions. Learned he's been there 7 years - no wonder he's so good. Hope mgmt knows what they have in him! Thank you Gabe!

They have excellent customer service over the phone or in person. I've had nothing but good…read moreexperiences with T mobile