My experience at Verizon involved a group plan, and two out of the three members were present; the…read morethird was present by phone. The manager was pleasant, professional and assisted us, and spoke with our third party via phone. He then assigned us a gentleman, Joao, a Verizon specialist. He spent quite a good deal of time with us while we connected the accounts, new phones, and he was appreciative of some of the legwork one of us, my daughter, did to make the process work smoothly. He also transferred photos from the old phone to the new one without my asking for it! The overall experience, which later included another employee helping us with a USB-C adapter, was all positive. Thank you very much for the professional courtesy.

I think it's fair to say that Verizon Wireless doesn't care about their customers one way or the…read moreother. I've had my phone with them since 1998 and whenever I've called them about anything, they consistently give "take it or leave it" type answers so I'm used to not having terrific customer service so I was surprised that I was surprised by the level of service at this store considering my expectations were already so low. My poor Pixel 5 was limping along due to its advanced age and the fact that I dropped it twice recently. I decided to bite the bullet and get a Pixel 7a so when we walked by the store, I walked in, asked the guy behind the counter who barely looked up if they had it in stock and went to look at it when he pointed to the wall where it was displayed. The size was bigger than I would have liked but it was okay so I went and told him I wanted to buy it. He let me know that he could add it to my account for on a three year payment plan and I said that I would be happy just to pay for it now and he said he couldn't help me. I was confused because I'd checked the website the day before and I knew I could buy it online but he said that's not possible in the store. He said I could go to Best Buy if I wanted to purchase it. Recalling that I could buy it online and that he did say they had one in stock, I asked if I could purchase online and request pickup at the store and he said that would probably work, so I sat down, did everything online on my crippled Pixel 5 (I was trying to keep the horrible truth of its replacement away from it) and submitted the order. He went in the back for about 10 minutes, then came out with a bag with my phone. After I opened the box to ensure there was a phone in it, I left with my new purchase. Again, although not surprised, I'm disappointed in the level of service from Verizon. I've been a customer for 25 years and even conservatively estimating a payment of $100 per month during that time, I've given them over $30,000 but they still make me do all the work to get a phone. I'm not faulting the guy who works there for Verizon's ridiculous policy and I guess I appreciate the recommendation to try Best Buy but it's clear that the company would love to do away with staff altogether and have the customer do all the work. But if you have people in the store, why don't you let them sell? I get it, but it's a business model designed to reduce costs. I'm also too lazy to switch to AT&T or another provider so they know they have me. But I wouldn't recommend Verizon to anyone and especially in that area of Connecticut, the coverage that used to be very strong has degraded in the past few years so maybe I should see if another provider is better. It's a cell phone company, so it's about as expected.

Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

Was helped within 5 mins without an appointment. Tech was personable and knowledgeable and fixed my…read moreissue in less than 20 mins.

We've been thinking about switching wireless providers for awhile because we can no longer get a…read moreconsistent signal at our place in Connecticut with Verizon. Some neighbors said they have better service with T-Mobile so we decided to give it a try. We had been to this T-Mobile before and were happy with the service we received when buying an e-sim for my mother in law while she was visiting so we decided to go here to transfer our lines and it was a great experience. There was a long queue of people waiting so we left our name and went to look at some other stuff in the mall and they called us when they were ready to help. Our rep Gabe was able to get everything done relatively smoothly although it took about 90 minutes but that was also due to an unusual request we had for a third line. Every person who assisted with the transaction was great, so shoutout also to managers Jean and Rick as well. Contrast this to the time I went to the Verizon store directly across from T-Mobile in this mall. I wanted to purchase a phone they had in stock but when I went there, the guy said he couldn't help me unless I put it on a monthly plan but I wanted to own it unlocked. He actually told me to go to Best Buy. I asked if he had it in stock because the Verizon app said he had it and he agreed but if I wanted it, I'd have to buy it online and then he'd give it to me. So I sat in the Verizon and did all the work to purchase it online and then he was able to hand it to me. You can read my two-star review here https://www.yelp.com/biz/verizon-danbury In any event, after nearly 28 years as a Verizon Wireless subscriber, I'm now with T-Mobile so we'll see what happens. I am managing my expectations because wireless providers aren't know for customer satisfaction but T-Mobile is off to a strong start and I don't think any company can be worse than Verizon Wireless.

There is an expert on the staff named Joseph. Was very helpful with a mind boggling issue of not…read moreconnecting to my data plan on my new Galaxy S24. Was able to fix swiftly after a couple of questions. Joseph deserves a free steak dinner!!!!

My girlfriend and I came to this location simply to add her phone to my plan. We were greeted and…read moretold she needed to call the account holder for authorization, which she promptly did. Once that was completed, the same staff member who had assured us they would assist us immediately turned around and began helping another customer -- without so much as an explanation or acknowledgment. We then sat there for over 20 minutes, completely ignored. No update. No apology. No communication. Watching the employee casually move on to someone else after we had already been waiting was beyond frustrating -- it was blatantly disrespectful. Customer service should, at minimum, include basic courtesy and follow-through. Unfortunately, this location failed on both. I absolutely would not recommend coming here unless you have time to waste and don't mind being treated as an afterthought.

Terrible customer service, I mean terrible. Avoid this store at all cost. Women with glasses is…read morejust nasty and rude. Went in to return a device that customer device told me to do, as I was explaining she cut me off and said "WE DO NOT HONOR ANY CUSTOMER SERVICE/ONLINE PURCHASES" again I explained I was told to come into the store but she again got nasty and rude. I just left the store. Lady needs training.

I could not be more pleased or impressed with the fantastic experience we had with Gabe G. He knew…read moreEVERYTHING, was meticulous, got us switched over perfectly and carefully talked me through all the options and patiently answered (a lot of) questions. Learned he's been there 7 years - no wonder he's so good. Hope mgmt knows what they have in him! Thank you Gabe!

They have excellent customer service over the phone or in person. I've had nothing but good…read moreexperiences with T mobile

Absolutely horrible service. i went to have my back glass replaced on an iPhone 15 Pro. Not only…read moredid they break the first replacement, they ruined my camera lense (had to get it repaired somewhere else) and now I get home to see my magsafe charger doesn't work. They told me 30 minutes for the "repair", it took him over 2 hours to leave me with a messed up phone. DO NOT take your phone to these clowns. while I was there he messed up 3 screen protector attempts on 1 phone, only to send the couple off to their other booth because he couldn't get it installed. I will be contacting mall management about this place so they know how horrible the services are.

The ABSOLUTE WORSE!!! Do not come here. We brought our iPad to replace a broken screen and they…read morekept it for 6 months. We constantly had to contact them for updates. They would not answer our calls. When we blocked our number, they would finally answer our calls. They gave excuses, such as part has not arrived, needed to reorder part from China, technician on vacation. Then when we received the iPad, the screen only worked in portrait and not landscape. We took it back and they kept it for 3 more months, with more excuses, such as we need to replace a part, technician is having a baby. We asked them to just put the iPad back the way it was and we would just use it in portrait mode, but we would like a refund. They agreed, but instead DESTROYED our iPad and gave us a refund. We had two technicians from two different companies look at our iPad and they agreed that our iPad was sabotaged. One company said, "Wow, they obliterated that iPad. They actually should have given you money because they made a simple repair turn into a destroyed device." DO NOT USE THEM.