Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

Was helped within 5 mins without an appointment. Tech was personable and knowledgeable and fixed my…read moreissue in less than 20 mins.

Quality of service: 1 out of 10. I'd suggest using any other cellular company than T-MOBILE, RUN,…read moreRUN, RUN FROM THIS COMPANY!!! I recently purchased a new Pixel phone from this store because I kept getting notifications stating that my "storage is full, and I will no longer be able to complete basic functions with my phone such as email or sorting photos. Apparently, Google Pixel "backs up" all of your photos, WITHOUT YOUR KNOWLEDGE OR PERMISSION, AND THEN HOLDS YOU HOSTAGE IN AN ATTEMPT TO SCREW YOU OUT OF MONEY FOR A SERVICE YOU MAY NOT WANT OR NEED!!! The messages do not inform the receiver as to any method to alleviate the issue, such as where you can delete these stored photos or other data, it only states that "you may purchase more storage for $1.99 per month". I even upgraded, at a cost of $100,, to the 256 GB top of the line Pixel because two of their very poorly trained employees told me that it would eliminate the problem I was experiencing. which it does not. After many searches online, and more than one visit to this store, no successful solution has occurred that fixes the issue. Apparently, Google (the manufacturer of the Pixel) has set this scenario up where the Pixel phone automatically "backs up" every one of your photos somewhere (nobody can tell me exactly where these "backed up" photos actually reside) and even after doing extensive research online, there doesn't seem to be a way to delete one's photos to open up storage from wherever Pixel is storing them. My take-away from this experience is that T-MOBILE will gladly sell you a $1,000.00 phone that will hold you hostage in its attempt to extort money from its users, and then T-MOBILE just says that it's "not their problem" and blames it on Google, while offering no solution to make my phone usable. I would also discourage everyone from using this T-MOBILE located at 2 Padanaram Road, Danbury, as my experience is that the training regarding the products they're selling is completely lacking and fails to supply the support necessary to properly use your phone. The employees at this store didn't even bother to offer to contact the PIXEL manufacturer to seek answers to help me. RUN, RUN, RUN FROM THIS T-MOBILE store, and I would strongly suggest that you NEVER, EVER PURCHASE A PIXEL PHONE AS THESE ISSUES AREN'T THE ONLY PROBLEMS I'VE HAD WITH THESE PHONES!!! This company is selling products that not even they know how to operate and apparently they are unwilling to contact the people they're purchasing them from to learn how to operate them.

From the owner: Visit the T-Mobile store in Danbury and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1 Padanarum Rd N can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Store was open on time! Great personal service. Eddie was great! He didn't try to get me to…read morepurchase something I didn't need! Addressed my issue! Thank you!

From the owner: Visit the T-Mobile store in Danbury and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 74 Newtown Road can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Dom, Elijah was a great help with a service issue I had 6/12. Great asset to your crew!.read more

I will never go there again! The retail manager there lied to me about not having to pay $200…read moredollars and I did and had this nagging gut feeling to check my debit balance it went from $300 dollars to 75 dollars I was like wtf!!

This store is ok. The clerks are nice enough but don't have any actual power to help you if you…read morehave a question or problem with your service. Customer service online is tortuous.

My sister was switching from Android to iPhone and was very stressed about possibly losing critical…read morestuff for her business like email and contacts. Silverio walked her through the whole process, taking at least an hour and making sure everything was right, down to putting her new iPhone in a protective case and putting on a screen protector. He was patient and thorough. Great service.

Joe and Jose were nothing short of amazing! They were able to lower our monthly payment and upgrade…read moreone of our lines to a new phone. they were very transparent and always kept a good attitude. I highly recommend asking them for assistance!!

Not only is this not a real Verizon store offering full service (retailer only) the customer…read moreservice rep was an absolute toad. In the 4 minutes in the store, he spoke to us not once unless spoken to and even then ignored us. He let some poor man sit there for 45 minutes after he was done setting up his phone without telling him. The man could have not wasted an hour of his day sitting there. He was nasty, rude, and unprofessional. The rep work ing on 8.1.2024 at 3:45 PM should never be in a "profession" where he has to interact with the public. Put him behind a screen to crunch numbers and eat donuts. Laughable!

Mr. Espinal is a master technician and owner of iTechFixit. This man makes house calls to fix your…read moreiPhone, iPad, and Samsung phones! I was facing a grime situation with my iPhone. It was facing major software issues ! I went where I purchased my iPhone only to discover my warranty had expired! I was to go to an Apple repair place for a diagnostic. That to me meant I had to invest some serious cash to repair it. I was strapped on cash but hey it's my only source of communication so I was going to do that. But luckily my daughter told me of the gentleman that was going to fix her iPhone and she suggested he should take a look at it. So I did he arrived safely with his mask worked on my daughter's phone then mine. And low and behold it was a simple fix! I didn't have to go to the Apple store for repairs! So I'm back on track with my device! The repair was simple at least for him. And he didn't even charge me! God bless him! So before you go to a place that will charge you an arm or a leg check him out first . He'll let you know if your phone is worth saving!. Check out www.iTechFixit.com or call 203-942-3905. You won't be disappointed.

I recently shattered my iPad glass and called Itechfixit. I was amazed that he came to my home…read more(incredibly easy) and in just a short time replaced the screen with an original Apple glass! Michael Espinal is not only a fabulous technician but charges a very fair price! His business is "a find" and I highly recommend him! I would most definitely call him again!