Great service when we did finally receive it. We have visited this store for help with our phone twice in the past few weeks and both times we have waited for over an hour to be helped, along with several people behind us in line. They really need more employees working... However, their manager working that night was extremely helpful and friendly. She was doing her absolute best to make sure everyone was greeted at the door and was added to the wait list. She was even jumping back and forth between me and another customer to make sure we were all being helped. I truly appreciated the great customer service. Thank you! read more

The wait here is ridiculous , yall should hire a few more people , I get trying to have customer experience I get that 100% , but some people aren't coming for maintenance or to purchase a device , some just come to get a charger or something that doesn't require all this unnecessary wait time . read more

Don't even waste your time. I've been assisted one successful time here and every other time has been a nightmare. The last visit i was in there for 1 hr and 40 mins and was not helped. I wanted two watches and the reps kept going to other customers while my account was open and i was here first but just patiently waiting. Kept going to the back for long times and leaving me waiting. They did apologize but just assist me and im ok. I cancelled everything and i won't be returning. read more

I just want to give kudos out to Yasmin at T-Mobile. I almost switched over to spectrum because the deal they were offering and believe me when it goes total tow. It was not truly a deal to switch and Jasmin and her wonderful customer service pointed out the good points to stay with T-Mobile. I'm so glad she was so honest and kept me on the right track. Thank you so much Yasmin read more

T-Mobile - Octavio at T-Mobile on McKinley. Awesome customer service! - Mobile Phones Near Me - Corona, California

I went to TMoble to pickup my replacement phone, met with Maria she ask to see my id, I gave my ID and and she scanned it without informing me what she was doing, when I complained that I did not want my ID scammed without my permission Maria started to shout at me and when I told not to shout at me, she said she would not serve me, there was another gentleman there he told me to come the next day to meet the manager as he could not help me. Maria was very rude and shouting loudly even though I told her not to shout several times. I will not recommend this store to anyone I have been a TMoble customer for over 15 years read more

Axel was very helpful getting my wife and I our new phones. Super down to earth and a cool guy to work with. Would recommend asking for him if you step in. read more

Amazing customer service, I came in with a few questions and left with some great promotions. I recommend asking for Phil- supervisor, easy to work with and straight to the point. read more

T-Mobile - Great promotions. - Mobile Phones Near Me - Corona, California

I've already been here a couple times getting a new phone. The service has always been pretty good. I usually just go and get what I need to get and get out there really helpful and this time. I really got a good deal on a new phone with an upgrade on the service because I had a old service, really good read more

Felicia at the T-Mobile Store in Corona off Griffin/McKinley was very rude and unhelpful on the phone. Last Saturday I called and she was disrespectful in connecting me to an employee. In the past, she doesn't seem to be very warm to anyone who asks questions. We have many choices for cell phone carriers so when T-Mobile starts hiring people, keep that in mind, when it comes to smiling and providing proper service to customers, Please provide her with some training and manners. Thank you read more

I went to the mckinley store in Corona ca. for a replacement phone and was met by Kayla, Alicia and Daniel. These employees were extremely helpful, courteous and went above and beyond in helping me. One of the biggest things was transferring my old phone information to my new one, as I have important work documents. Without hesitation, these ladies were kind and helpful, taking time out of there day to help me, after i had already purchased my new phone. Thanks T mobile and i hope these ladies get promotions, which they deserve. Bobby MacNider read more

I have mixed feelings about this location... I had been a customer with T-mobile years ago and I can't remember why I changed services, I just remembered having a good experience with them. Anyway, I've decided to get rid of my current Serivce and go back to T-Mobile. When I walked in, there was a gentleman at the door to greet me and a lady sitting behind the counter that greeted me as well. Now, I've worked in retail for many years and customer service has always been something I've pride myself and my team to be excellent in. So, I was impressed with their professionalism when I entered, they were not robotic but genuine. Once I approached the lady behind the counter, I explained to both of them, that I was looking to get service with them but wanted to purchase an iWatch and wanted to have service thru the watch only, I know that's a thing because i almost did that a year ago. I continued to explain that I didn't want a new phone that I already had a fairly new one but need to finish paying it off with my last phone service and that I eventually would come back and have it hooked up thru t-mobile and just wanted the iWatch and the service for now. Both the gentleman and Lady said that wasn't possible, that I need to purchase a phone so that the watch could have phone service thru the phone. They also mentioned that they could pay off my phone but I would have to surrender my current phone and purchase another one, which made no sense to me because the remainder balance of my phone was the same price of the new phone and I will still continue to pay for a phone and would be in a contract which, I also explained to them that I wanted a month to month plan, felt like they weren't listening to my needs and tried to up sale me. Anyway, when I told them that I didn't want that, and their whole demeanor changed. The gentleman suddenly went from a smile to a disappointing look and walked away, I was the only one in the store so it wasn't like he was going to go help someone else. The lady just gave me her card and said to come and see her when I made up my mind on what I wanted. Lol I thought to myself, I know what I want but Ok! So, I came back a few days ago, once I paid off my current phone, and have it hooked up with t-mobile. The Lady who was helping me, looked annoyed but I don't believe it was with me, she was helpful thru my whole time I was there and so was another gentleman who also helped me during that visit as well. Actually don't remember his name other than that he was an air force veteran. He was actually the best customer service representative there and the reason why I gave them a rating of four stars vs 2stars. read more

There was a discrepancy in my phone bill. I went in to see if it could be resolved. I spoke to April and Liz, associate and manager respectively, and they were extremely helpful. April and Liz made sure I felt heard, understood my issue, cleared up my confusion, and when they couldn't resolve it then and there that same day promised to call me back on a Thursday. I figured 'yeah right' but to my surprise Liz called me back on Thursday as she said she would and explained to me that she discussed my issue with her district manager/corporate and was able to resolve my problem! I was so surprised I got a call back and am so grateful for Liz and April for helping me. T-mobile would have lost me as a customer if my issue were not resolved. But thanks to the great effort on both April and Liz's part I am an extremely happy customer and would recommend T-mobile to my friends and family. 5/5. I continue my service with T-mobile thanks to great people like Liz and April!! read more

The people at this store helped me install a screen protector and didn't charge me anything. Even though they were busy, they helped me with my issues and did so happily. It's nice when a store actually makes you feel like a valued customer, and the people at this location in particular did precisely that. I'd recommend highly. Thanks again. read more

T-Mobile - Installed on my phone flawlessly - Mobile Phones Near Me - Corona, California

So I don't know if they changed staff since the last time I went, because the last time, I did not get that much help. This time though, Liz gave it to me straight with no chaser! She totally helped me with my phone issue and we got everything resolved quickly. read more

Awesome service, Phil was helpful and he gave us great customer service and he was great with people..

I went in a few days ago and got myself a new phone plan and new phone. Whoop whoop The man who help me was Dylan and let me tell you he was so awesome!!! He didn't try and sell me on things I didn't need and I felt no pressure to commit to anything. I felt so comfortable and he was super nice to my brother too! It was literally the best experience I've ever had there. And because of my great experience with Dylan and the way he treated my brother and I we will definitely be returning to this specific location to buy our products and or accessories. Thanks again Dylan! A.M. read more

This store is Amazing! They have the best Promos on Rate Plans and Phones. Ask for Daniel. He'll go above and beyond for you. I switched my 3 lines from Verizon and they paid off my phones that I owed at Verizon and I got to trade them in for free Iphone 14s. Daniel is very knowledgeable and will take care of you. read more

My husband and I went in to switch a couple of lines and add a new phone after a brief wait we were able to go inside were Edgar was waiting to help us. He was extremely helpful, polite and knowledgeable. He had us in and out in leas than 20 mins. I highly recommend this location. read more

This t Mobil branch is the best and Jennifer who help me is best worker and nice to answer all my question I am really satisfied.

Big thank you to Diane and Dillion. Great customer service the entire time. Helped me secure and set-up my iPhone 12 and had me in and out with plenty of time to spare. This is a well managed T-Mobile branch. Will return. read more

Nicole White and Diane Lozada were absolutely amazing in transferring me from Sprint's shitty system to T-Mobile's up to date tech. I will come here for all of my mobile needs. These two ladies are top notch, friendly, and deserve a raise/promotion. T-Mobile, keep these ladies happy because they retain customers! read more

Very bad customer service. This is the very first time felt awful when I spent over $400. The sales person served us seems not happy because we didn't buy iPhone he mentioned. When we asked what type of iPhone they have, he answered iPhone 11 &12. Then we asked SE, then he said yes. Obviously he tried to navigate us to buy expensive ones. No thank you or nothing to customers. Very bad. I will tell everyone not to go this store. read more

Came into the store looking to upgrade my old iPhone to the IPhone 11. A helpful employee, Manny, assisted me. Found out the offer value to trade in my phone had ended. I was pretty disappointed but Manny looked up all the alternative specials they were offering. I ended finding a great deal thanks to his help. He ran through the differences in specs between the IPhone 11 models and helped me with a payment plan that I was happy with. Definitely recommend getting assistance from Manny! I Super helpful, patient, well informed, and does his absolute best to make sure you walk out satisfied :) read more

Many things can be said about this store but customer satisfaction is not one of them. I had no intentions of walking out with a phone, nonetheless three phones. I was informed by the manager Lizz Lomelí That T-Mobile was having one of the best promotions when it came to iPhones. She noticed I was intrigued so she had one of her employees Henoch continue explaining the promotion. The promotion was so good that I finance three iPhone 11 prom max and I can say that I'm doing this post with my iPhone 11 Pro Max. The customer service that these two individuals gave made me feel so special that I have to recommend everyone to the store. So if you're reading this post and you have read others that are negative I guarantee you the people that gave a negative review are just Debbie downers. Make sure you ask for LIZZ and HENOCH read more

My mom and I had just come from having a bad experience at Verizon where we were originally customers. We came in to this T Mobil just to see what our other options were. When we first walked in we were promptly greeted Liz who was very friendly. We explained our situation to her and she was very transparent about the prices and the process. We decided we were going to switch from Verizon to t Mobil as well as buy a couple of new phones since they had an amazing sale going on. Nicole was another associate who helped us during this process. Both Liz and Nicole were very friendly, knowledgeable, and patient with my mom and I. Not only did we get a great deal on new phones but we also were able to cut our phone bill in half from switching from verizon. read more

I went in to inquire about an iPhone 11 pro and Thalia how ever that's spelled anyhow she was very unprofessional and I ask her about my trade in I came from Verizon to t-mobile I have the iPhone XR 64 gigabytes and I ask if I can do a trade in since my iPhone is unlocked and completely payed off and she said with sarcasm my phone is worth less than 200 what every other company gives over 300 she did not even look she just threw a number out there so much for the special order this is not the first time she treated my mom the same way and we are new customers!!!!! I'm calling HR or customer service I don't think T-mobile should hire unprofessional people like her also be in my shoes I'm sure anyone would not want that same service What's her problem!!!!!Is my money not good here????? I'm not asking for apologies just want someone with better service and good communication skills !!!!! read more

Santana was so helpful and friendly. He didn't rush me to decide and he took his time to answer all of my questions. I will definitely come back to this location and ask for Santana! read more

Today I went in to t-mobile to purchase 2 new phones,Dylan Was very friendly and attentive really helped me out with my purchase and accessories if you're looking for someone kind and friendly to purchase a new phone ask for Dylan, thank you read more

Jennifer helped me with a new phone for my mother. She helped me retrieve all Of the information for my moms phone and set it up the way we needed it. She was very quick and did what I asked for I recommend coming to see her for your next purchase read more

Standing in this store as I write this. I stopped by the store as I am planning in adding some devices for Christmas and was not greeted. Understandably so since all associates where with customers and there was a man in front of me. I started walking around the showroom waiting for someone to add me to their guest list per usual when visiting a tmobile store and there is a wait. After 10 minutes an employee walked up to me with a box of masks and said " Everyone needs to be wearing a mask in here bud". My first issue with this is the unprofessionalism of calling me bud? Second is the fact that instead of asking why I was here or adding me to the wait list all he cared about was giving me a mask. I told him I had my own mask and he walked away. I have still nit been helped as I've been in the store 17 min now and am walking out and will try another store with hopefully better customer service. read more

This location rocks. It is always busy but they greet you at entry and move the lines fairly quickly. Staff is always super nice and extra helpful. You can tell they care about Tmobile and want you stick with their brand. This is a full store so they can handle whatever need you have. Plenty of parking available as store is located in parking lot of 99 Ranch market and big shopping center. I love the Tmobile Tuesday freebies and when you need to grab one from the store, this location has never failed me for having plenty of the items they are giving away. We utilize this store for all our Tmobile needs. read more

I recently came into this location to make a payment and I was helped by a salesperson named Brenda. She recognized me from the last time I came in to make a payment and she helped me right away upon entering the store. She was very helpful and friendly, and was able to answer some questions I had about adding a new device to my account. I felt appreciated as a customer and had a very pleasant transaction with her. I like this store location. read more

Carlos was very very helpful! He answered all of my questions and even updated us about what plan we can upgrade to that will benefit us. He helped my grandpa and I upgrade to new phones and did everything fast. Very friendly! Thank you! read more

I never had this happen to me before, I had a a problem, not with a representative at this location but with t-mobile corporate. The representative, (Anthony) helped me get my service back, he was excellent and a great help with the problem I had, also his personality and his attitude were great. If this is the kind of service one gets from this specific t-mobile location, then I never want to stop going there for any questions I have. Great work Anthony! Thanks. read more

I came to the McKinley location to have my accounts merged. I tried to go to the Limonite location and they gave 100% wrong information and need more training! Diane helped me among other agents to get my issues resolved and would highly recommend the McKinley store and avoid Limonite store if possible. Thank you all at the McKinley store for your excellent customer service!! read more

Great customer service! The sales representatives were very kind and helpful. I definitely recommend this store location. The sales manger Lizeth was very helpful as well. I am so happy with my purchase and the service I received. read more

Diane was amazing‼ It was stressful in the beginning but she made sure I was all set at the end of the day. The conversations were sincere and I enjoyed every moment. Transferring over from Sprint AT&T to now T Mobile I've finally have a team and carrier I can trust thanks to Diane. McKinley location team is amazing overall. read more

Jorge is a cell phone messiah. He has come to sacrifice his time so that we can have decent cell phone reception at a great price. This guy can seriously do anything. I was having a terrible day with T-Mobile trying to port an existing cell number from Verizon. The number was from an employer sponsored plan and needed a few hoops to jump through. Now, T-Mobile as a whole still needs help. I feel that "customer first" is a thing of the past. There was a time where we called the back office and they wouldn't help us! So he tried again and got someone that was helpful and we got the number over. The real reason Jorge gets 5 stars is the whole process took about 2 1/2 hours. He was there with me every step of the way. And he was a great conversation in the meantime. Thank you Jorge for all that you do! You're the man! read more

Switched from a Verizon over two years ago and have never looked back. I have six lines and have only ever had one issue with the service and that was over the phone. This location is usually very busy but worth the wait if you're talking wit Jorge. Highly recommend you wait for him as he won't steer you wrong and will give you all the information. Honest guy and hard working read more

Bad customer service. They don't even make eye contact. Who is coming who is going they don't care. They start with hey what's up. What you here for paying bill. Before you even ask anything they have answers ready for you. read more