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    T-Mobile

    2.2 (43 reviews)
    ModerateMobile Phones
    Open • 10:00 am - 9:00 pm

    T-Mobile Photos

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    Inside the store
    Chris B.

    I drive by this T-Mobile store all the time. With the release of the new iPhone I wanted one bad so I decided it was time to venture in... I got there and we found Lexi. She was an amazing sales associate. I was in the market for an iPhone 5s and she told me that there were not in stock. About 5 minutes after I left the store she called me to let me know that they had just opened up a shipment that came in and miraculously the iPhone 5s was in stock. You can't beat that kind of dedication! Regarding the store itself, it's bright and shiny with lots of mobile phones for sale and lots of accessories. They always have lots of staff on hand as well. The parking can be a bit tricky directly outside as this is a small mall and spots are hard to find.

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    4 months ago

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    4 months ago

    They were not helpful and didn't let me add a line even though I am an authorized user.

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    8 months ago

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    1 year ago

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    2 years ago

    Helpful 2
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    3 years ago

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    3 years ago

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    4 years ago

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    8 years ago

    Business owner information

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    T-Mobile

    Helpful 3
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    13 years ago

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    4 years ago

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    4 years ago

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    15 years ago

    Helpful 6
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    15 years ago

    Helpful 1
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    11 years ago

    Helpful 3
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    16 years ago

    Helpful 3
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    13 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    T-Mobile

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    8 years ago

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    T-Mobile

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    14 years ago

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    14 years ago

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    16 years ago

    Helpful 1
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    11 years ago

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    8 years ago

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    T-Mobile

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    11 years ago

    Helpful 1
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    15 years ago

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    9 years ago

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    14 years ago

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    11 years ago

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    14 years ago

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    13 years ago

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    9 years ago

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    7 years ago

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    T-Mobile

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    15 years ago

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    9 years ago

    Great service today by all the friendly faces today. But my rep, Nathan was a star. Fun and helpful

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    12 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    “I have always ad horrible experiences with T-Mobile and usually walk out of that store upset.”

    Mentioned in 8 reviews

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    Verify this business for free

    People searched for Mobile Phones 848 times last month within 15 miles of this business.

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.9(50 reviews)
    3.1 mi
    •$$$
    Virtual estimates
    Shipping

    I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

    I was promptly greeted and helped by the store manager, Brittiney. She listened as to what I…read moreneeded, made suggestions, and wrote out her plan for me to review. She is polite, efficient, and so helpful. I ended up adding T-Mobile internet as well. She also downloaded a pdf of the last bill from my previous carrier. This allowed me to submit my rebates that I received from T-Mobile. She contacted my previous carrier to ensure a quick transfer of service. She covered everything. I received the best customer service from her. Thank you Brittiney.

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    Verizon

    Verizon

    2.4(79 reviews)
    4.4 mi
    •$$$

    I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I…read moreleft.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL

    Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to…read moreovercharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!!

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    Verizon
    Verizon
    Verizon

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    AT&T Store

    AT&T Store

    1.8(17 reviews)
    0.1 mi

    Went to this store at 3:30pm on 3/21/25. The store was locked with a sign on the door that said…read more"Restroom break - be right back!" Talking to other people who were waiting, this had been the case for 45+ minutes.

    AT&T's apparent disregard for customer concerns is reprehensible. Time and time again I was met…read morewith a complete lack of accountability and empathy with customer service demonstrating a profound indifference toward resolving my issues. The entire experience described below reflects a business model that de-prioritizes the customer (sadly, no surprise here) but also refuses to honor the customer's self-agency in desiring to switch carriers. I will put in a plug for two in-store customer service representatives who tried: Romo and Samantha - thank you for your human decency in the midst of a stupendously ridiculous runaround. I will preface this review by noting that I have been an AT&T wireless customer for over 10 years. AT&T's oppressive practices and recent runarounds left me without wireless service for 4 days after I recently decided (for a number of personal reasons) to switch my wireless service to Xfinity. You've heard variations on this theme before: I spent hours on the phone and the MyAT&T app chat talking to AI trying to contact a representative at AT&T with some iota of customer care who could help me with accessing my "passcode" so that I could "port" my wireless number to my other carrier of choice. Then my device was locked. Which means ANY number you try to call defaults to calling AT&T. I finally (after hours on the phone trying to reach a an AT& customer service representative) got some person to begrudgingly unlock my device, and I quote, "for 24 hours." I've had this device for just under 2 years and it is paid off. Who authorizes a lock on a device when a customer decides they want to use a different service? Meanwhile, my bills are paid (this includes, btw, charges for two additional lines on a watch and a tablet I was given "for free" that I did not register for) and installments for my phone paid off. So my account reads $0 owed. I still can't "port" my device since I don't have a "passcode" and no representative can, apparently, help me with a reset of this passcode I didn't even know I had or needed (this is a 4-7 numbered pin that is different from your account password). So the next day I visit an AT&T store where I get some support in finally resetting my passcode. Now I can finally *PORT my wireless number over to Xfinity. Then, I find myself without ANY wireless service... Next obstacle: AT&T has now re-locked my phone apparently and although I've ported my phone number to Xfinity, Xfinity cannot proceed with activating my Xfinity eSIM without an AT&T "Network Code." And without a wireless service, I cannot call AT&T or anyone else for that matter. So I go back to the AT&T store only to be told, "we don't know about a network code." I tried using the AT&T landline from the store only to be told I had the "wrong number." "But I'm calling from an AT&T store on an AT&T landline," I reply and hand the phone to the store representative who is told the same thing. Help me out here please AT&T? So now, I have to enlist the support of an Xfinity store representative, Miranda (Xfinity Store, Mill Creek, WA), who, by the grace of God, knows her shit. She goes well beyond the scope of her job description to try to help me acquire this elusive "Network Code" from AT&T. She knows all about these "network codes" and puts in a text request which is supposed to take no more than 10-20 minutes, and according to AT&T, certainly no more than 2 business days. FOUR DAYS LATER, I am still without wireless service. With the help of Miranda, we try AT&T's chat service from the MyAT&T app on my phone over Xfinity's wifi, only to be placed on hold, then cut off, twice. We tried X's AT&T chat service and got hung up on as well. Loaded with 4 days of frustration, I finally went out an bought another phone from Samsung. Disappointed in AT&Ts service, representation, and treatment of customer requests is an understatement of the highest order. I would have put 0 stars if that had been an option.

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    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile - mobilephones - Updated September 2026

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