Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

They are competent and efficient as well as honest. They…read morerespond to requests quickly and I trust them with my sensitive information.

We have been bringing our computers to Lou's Computers for years. They are always friendly and very…read moretalented. We have also been happy with used computers we've purchased. Highly recommend them

Call the at&t loyalty department. Don't go to the store they will just rip you off and over charge…read more They tool my bill from around $200 to $400, after telling me my bill would be cheeper if i added a line. Absolute scam.

I came in with my family of 3 to get new wireless service on our existing phones. If you can…read morebelieve it, it was longer and more painful than a car dealership experience. I was there for THREE HOURS while they stumbled around trying to get all 3 phones working. They asked if my son would mind changing numbers (sure, a teenager would love to tell all his friends to use his new number). Then they tell me in 14 days to call and cancel the insurance, that anything they sell has to come with insurance but after that, our bill will be $30 per line. I follow my orders, check online and see that they are autobilling me for $540! It took me 3 phone calls totaling 5 hours to get that sort-of corrected. I still have to call a separate AT&T 800# to correct the fact that they signed me up for a business line, not a consumer line. Headache on top of headache. Avoid this store at all costs -- completely incompetent.

Mr. Rykard was very helpful when I stopped in today for my lunchbreak. Great customer service…read more Thank you!

This store is TERRIBLE worst customer service ever. I had a plan done a couple of days ago on March…read more15 2016 and I had recieved this deal with the worked named Patric Saad after saying we were leaving At&t to go to T-Mobile not only did he manipulate my sister and with the BOGO deal of the buy one get one free iPhone but he offered us 2 iPads but never said it was on a 2 year contract which one would think to mention and a 45 dollar activation fee for each one and our bill was supposed to be only $170 and it was showing up as 397 dollars !!. Also, they had me trade in my iPhone 6 in order to upgrade which I was never supposed to trade in so on my account it was showing up 3 phones and 2 iPads which we only had 2 phones and the iPads. And when I went back to tell the so call manager to give me my phone back she said there was no way to get it back but when I talked to customer service they said she must give it back and when I went in the next day she said oh yeah I just have to send a email in order for you to receive the phone again (like how many times do I need to catch you in a lie, like do you not know the truth) Not only did I talk to the supervisor or manager the title she should not have Christina Cherng and she wasn't able to tell me what her own worker Patric did but when I went in Friday, March 24 they tried to belittle me and saying yes you have to pay 3 phone lines in order to receive the BOGO. So I took it upon myself and called the at&t line multiple times an had multiple people tell me what they did was totally wrong. Also not once did Christina the so call manager offer my sister and I an apology instead when we went to the store again she had a disgusting and rude attitude she had her worker Patric go hide in the back since he couldn't admit to his conniving lies ...which if anyone wants to come here just know, you will not be told many hidden fees and unknown contracts you should be told about orally, we weren't told about it anything and it took a whole week and a half to receive all my receipts that i wasn't offered from the day I did this deal. GO TO AT&T in Uncasville !! where they actually know what they are doing and aren't amateurs and are trained properly !! This store is disgusting and should not be in any type of running and they should be fired from their positions because what they did is so UNACCEPTABLE and they've probably done it to people who don't have English as their native language I wouldn't be surprised.

I have had quite a few custom built computers. The computer Mercury built me about 6 months ago is…read morethe best one I have ever owned. It's fast and the graphics are incredible. I haven't had any issues and I they are great at answering any questions. They also fixed my laptop that I thought was a lost cause. Wouldn't go anywhere else.

I recently got a custom-built PC from Mercury computers. The experience on the front-end was just…read morefine. Assuming everything worked well, this review would be a very different one. Story to follow. I just recently upgraded my own PC. I wanted to build my friend a PC utilizing my old GPU and so I bought all the other components myself (CPU, Mobo, RAM, SSD). I brought all the parts to Mercury to put together for me, mostly because I'm lazy and also because I feel like I do an awful aesthetic job when it comes to cable management. He sold me on the two parts I was missing, both the PC case and the PSU. I was fine with that. He charged me three or four hours of his time and I was also fine with that. Until the PC was put to use. My friend had all sorts of issues with it in practice. It kept crashing when playing games, variably, within two hours. We troubleshooted it remotely since I'm a computer guy. Eventually, I had to take things into my own hands and received the PC to troubleshoot myself. After 3.5 days of troubleshooting, running stress tests, analyzing crash dump and log files, I find the issue. See the pictures, attached. My findings: The GPU driver was never installed, but instead the default Windows Update driver was installed. None of the BIOS drivers had been installed. This meant that plugging speakers in for sound didn't work either, among other things. I notice some strange readings while gaming on the 12V rails coming out of the PSU going to the GPU, dipping down under 11.4V at times. One of the only components that I didn't supply. The reason for all the crashes? After doing a LOT of software troubleshooting, I decided to open up the case to take a look at the guts. There are two PCIe power ports to the GPU. Mercury Computers plugged both of them in on the same power rail. I was furious.

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

These guys are super helpful and patient! Very knowledgeable! Always pleasant and transparent!…read moreHighly recommend!!

Excellent customer service, knowledgeable staff, great product selection, free delivery, and very…read morecompetitive pricing. I highly recommend Electrical Wholesalers New London.

The only thing they are interested in is selling you an expensive surround sound package. I went in…read moreseeking answers to an issue I was having and all the owner wanted to do was sell me everything new. Stay away from this one.

Rob has always been helpful when I have asked a question. Ken P. sounds like the typical customer…read morethat wants to just ask how too on something he probably bought online. There job is to sell merchandise not answer issues for product you probably didn't buy there. Amazon is ruining local businesses and web sites like yelp give no way for someone to respond back.