After two weeks of BAD luck with Tmobile in both North Kingstown, RI and by calling the Help Desk…read more I HAD to go into a store. Help Desk had deleted my line completely from the system....and put a family members Number on my phone. Made her phone useless and no calls from work were getting to me. Go in the store expecting the same run around and man, was I wrong. Ika was the one "lucky" enough to help me. Granted, it took time...but she was phenomenal. Got both lines straightened out and was NOTHING but friendly and courteous the entire time. She even offered to make the call to my family member to get their phone going again. She has changed my impression of TMobile for now....but if I EVER need detailed, techy help again, Ika will be THE first person I call. 5 phone calls to the help desk did nothing but frustrate. SO glad I went to this busy location and found Ika. GREAT customer service with her!!!!

i was sold the wrong iphone. i was very clear what i wanted. when i got home, and was setting up…read morethe phone, i realized it was the wrong size. unfortunately the employee did not go over the bill with me, and tell me about a connection fee, so the final price sounded accurate. i came back the next day to get the correct phone, but they wanted to charge me a $40 restocking fee even though it was an employee mistake. they were unwilling to waive it. making customers pay for employee mistakes is a terrible policy.

I've been a customer for Verizon for almost 10 years. Last week my family had a great experience…read moreworking with Zach.....best we've ever had! Really knowledgeable and patient with all our questions and made upgrade of 4 phones simple and quick. No hidden fees or surprises. Thank you Zach!

If you want quality service this is not the place to go I've been dealing with so much bs from this…read moreVerizon went in to upgrade my iPhone and It was the promotion and it was suppose to be less all of the employees were disrespectful and totally unprofessional including the employee I first spoke with his name was Peter And Peter left out key details about the trade in and even lied about sending my old phone out for the upgrade claiming he did when it sat for 3 months in the Verizon store been nonstop on the phone for literally months this place needs to be shut down! Peter the employee was loud and very rude to the customer service representative that tried to help me and also the manager this place is a shit hole and abomination of a phone store!

We went to this store to take a look at the new S24 Ultra. Kim was able to answer all our…read morequestions and also saved us $20 a month on our bill under a new plan which included enhanced service. Kim is by far the most attentive and knowledgeable Verizon associate I have come across in all my years with Verizon. If you are looking for excellent service, look no further than Kim.

So far I have had pretty good experiences. I have AT &T and use the Asurion insurance through them…read more My phone has broken twice and my husband's broke one, we have had all repairs done faster than expected.

The young man in the shop was warm, courteous, and helpful, and resolved my problem (my ignorance)…read morein seconds, declining pay. Now that Staples is gone across the street, I may be able to rely on this shop to take care of my problems. A good start, anyway.

I used this Cricket store 5-6 years ago. They couldn't have been nicer or more helpful. I was about…read moreto pay $300+ for a phone when the tech found a new phone for under $60. I was so thrilled I bought one for my daughter as well. The Motorola phone has been great. I am about to return for an upgrade.

I bought one phone and the worker grabbed the wrong one he didn't realize until I paid to make…read morethings worse he took a good 45 minutes and a couple phone calls trying to figure out how to do a return ended up charging me for two phones DO NOT GO TO THIS CRICKET the prices are great but they obviously don't know what they are doing go to a different cricket if you want to use them I am going back today to get this fixed Update: After going to the Brooklyn CT store I got this straightened out. People in the Brooklyn store are a lot better. I am very pleased with the Brooklyn store but Not with Norwich

I've been here twice to get a new phone for my mom and a replacement for a broken phone for myself…read more Both representatives here were so helpful and looked for the best deal with all the incentives available.

The gentleman that tried to help me with an extremely easy task tonight was so incapable of…read morefunctioning it made the whole interaction almost comical. It was a huge waste of time to even come in the store. By the end of our 45 minute interaction we had accomplished near to nothing so we decided to just use 611 instead. It's irresponsible to leave team members alone who are not in any way competent enough to handle even the easiest of situations. He was dealing with a woman before us who was extremely aggitated with his service as well. I didn't get this location zero stars because the kid was nice but just extremely untrained and unconfident in his position in the store. ALONE.

This place is a hidden gem. My phone fell out of my jacket pocket and landed on a rock. My front…read morescreen was cracked in multiple locations despite having both a case and a screen protector (tempered glass). I took out the phone from the case the next day to find out the back glass was shattered too. I went to this place to get my phone fixed. Best Buy wanted $329 for the front and they couldn't service the back glass. This place was able to fix both screens in about 2 hours for me no problem at a way more reasonable price than local competitors, especially BB. I highly recommend coming here. Great affordable service in a timely fashion.

Definitely check out the guys at Global Cellular repair!! TJ took great care of me!! I was in and…read moreout in 15 min with a brand new iPhone screen. Reasonably priced, fast and polite!!