The worst store management. Rude & unhelpful. Dishonest policy.
First I noticed everything I had ordered on line two days ago to be picked up in the store are, and have been, on sale - however no sale pricing was applied to my order. I mentioned to the cashier and she said they could not apply sale pricing to orders placed online. I said ok then I would return the items and buy them in the store and she agreed. Rather than first process my return she said she would ring up the new sale then do the credit.
When it was time to return and re-purchase the items in the store at the 20%-50% off, I noticed one of the helium tanks I had ordered had the box ripped, smashed and was overall completely trashed. She got the manager after trying to find an undamaged one - this is where the problems began - the manager insisted on trying to sell damaged boxes of helium tanks with no knowledge of whether the tanks are damaged. The tape across the top of all the boxes clearly states to not sell if tape is ripped.
Finally after my protests she gave two small ones without damage but refused to issue credit or allow a return of the New Year's Eve items ordered online. She said no returns after 12/23. These items were not ordered until 12-26 and there was no mention of no returns - especially as it's before New Years and all items are New Years related!!!
Never ever again coming to this location. If corporate does not rectify this never purchasing from Party City again. This experience was that bad. read more