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Colchester, CT

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Verizon Authorized Retailer - Wireless Zone

3.0 (10 reviews)
Open • 9:00 am - 7:00 pm
Updated over 3 months ago

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9 years ago

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4 years ago

I always feel welcome when I visit the store. Staff is knowledgeable and friendly. Always helpful without any pressure.

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4 years ago

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6 years ago

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6 years ago

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7 years ago

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10 years ago

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10 years ago

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9 years ago

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10 years ago

Jeff Sharpe at this store is the best phone and tech guy I have found, always goes way beyond!

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uBreakiFix by Asurion

uBreakiFix by Asurion

(5 reviews)

Very long wait time, just to talk to someone. Was told my…read morephone was ready. Went to pick it up,to find out the part just came. NOT HAPPY ABOUT IT AT ALL!

Worst experience I ever had, if I could give 0 stars I would…read more Dropped off laptop on June 26th, was charged 40 bucks for a "diagnostic fee" which was actually the ex employee Danny signing us up for a warranty for a broken machine. Lying about what we were paying for. For the next 5 weeks we were there multiple times asking what's being done, what's wrong, what needs to be fixed. Was told just a battery needs to be replaced, told any other damage was fixable. Told that it was being worked on. Danny said they had a scrap machine to take parts out of, that since it had been several weeks and was taking so long cause they were understaffed we wouldn't have to pay for parts being taken from this machine to fix our computer. We got a voice message on July 10th saying it was fixed. Get there the next day, told that was premature, that it's not done, but testing is being performed, it will be soon. We go there again and again multiple times over the next several weeks trying to find out what's going on. Always reassured it's being worked on, got my best person working on it, it will be fixed. That it boots up, that it's working just need to make sure it will be able to run and handle what you need to do. That they are performing stress tests. We get there August 3rd, see a different guy there. Was told that Danny and everyone in the store was fired for scamming and defrauding customers. He goes into our account, there was a $700 dollar repair quote we were never told. (Find out only then it needed a total motherboard replacement and battery.) Our computer was marked as "fixed" on July 22nd in their system, it was not fixed, no work was ever done beyond initial diagnostic. I had to call escalations twice to get just the $40 dollars refunded. Initially they didn't even want to refund me the 40 dollars saying we paid for a warranty and that it was covering any new damages. Theoretical New damages on a machine in their possession that was not operable. What could it even cover? Nothing. Had to talk to escalations again and again. Today told by Escalations that they weren't going to compensate us for the lost time, weren't going to do anything for us, that any promises their ex employee made, anything we were told is on him. It's our fault for believing that the store was working on the machine and if we want it fixed we will have to pay full price for everything. Full price for a computer we were told by the ex employee that it was being taken care of and fixed. Never go to this franchise. If anything ever happens, any promises are made by any employees, corporate will wipe their hands of anything and everything. Your fault for believing the employee, your fault for trusting the business to take care of you.

Device Raptors

Device Raptors

(2 reviews)

Few years ago, he replaced my battery and it was quick work. I am still using that same battery…read moremany years later. Discovered today the shop moved and happy it is still in business when I needed my old glass protector screen replaced. He replaced it while we chatted. Perfectly aligned and clean. So grateful because it's an old phone and he had replacements ready to go both times! I will definitely recommend this place to my coworkers and friends! I hope to go back again. Good service experiences.

WARNING!! While the…read moreperson who did the repairs was nice, they didn't inform me of any of the options of getting my phone repaired. Found out the hard way the reason they are cheaper to replace the broken glass on phones is because they use cheap glass that broke again in 2 days. $380 down the drain, TWICE!! The 2nd replacement glass broke in 4 days even with me being EXTREMELY careful with it. I can't afford to do it again for a 3rd time! I had to pay to get the glass replaced again TWICE so it would have been far less expensive to get the apple quality glass the first time & I would have had I known that. I didn't find that out until the 2nd time I had it replaced (they don't guarantee/warranty this!) & that broke in 4 days! I'm not hard on my phone at all so it's ridiculous that this is their scam! They also said my phone antenna was bad & replaced that. Now since they "fixed" that, it barely works unless I'm hooked up to wifi. It gets stuck & wont advance to the next screen. Since I'm on the road a lot this is VERY difficult to deal with! AND the battery now doesn't hold a charge for longer than 2 hours! This wasn't an issue until they fixed the glass! This is an IPhone 14 Pro Max so it's not old or beat up. BEWARE THEIR SCAMS!!

Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated October 2026

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