I needed my xbox one x repaired during the quarantine. From the first e-mail to the time that I…read morepicked up my xbox the service and quick timing was superb. The staff is very professional, straight forward, knowledgable, and kind. I also received a military discount without me asking for one. If I need another repair done, I will definitely return here for service again. Highly recommended.

I was very pleased with Brad's services. His work is great He has a good education in the…read moreComputer field. He works hard. I am grateful doing business with him!

They were very friendly, helpful and patient. My husbands Xbox kept shutting down and we had to…read morekeep going on and they took care of it. Highly recommend

My samsung geer watch battery was not holding a charge, love the watch but was thinking of…read morereplacing it. Mr fix it too got it up and running without a problem, can not thank them enough.

Jack is not only an expert in all things IT, he is the rare business owner who treats customers…read morewith the highest standards of professionalism. I know nothing about the technological aspects of my computer, but Jack took the time and with patience answered all my questions so I felt I had a better command of the situation at hand. After examining the computer, he called me and explained what the problem was and what would need to be done to rectify things. Once again he was patient in explaining the proposed repairs and answering all my questions, clear about the pricing, and then gave me a date when it was ready for pick up.I received a call from Jack when my computer was in 100% working order. He explained that he personally guaranteed his service, that if I experienced any problem to immediately call him and he would see to it that the issue was resolved at no extra charge. Jack is an honorable, honest man and business owner. I would recommend him to anyone for an experience that doesn't frustrate you, anger you, surprise you with additional charges or overcharge you. That is saying a lot in today's business climate where I feel I cannot trust anyone's estimate any more and must do some kind of investigative work to see if I am receiving a fair quote. Jack's pricing was fair and reasonable for the expert repairs that were made which made the entire experience tension free and actually pleasurable.

Let just say, that you come across, honest service providers, who are trustworthy and reliable who…read moremake home visits if need be; and there are small businesses, that are run at high standards, are highly competent and as up to date as the major corporate outlets; and then there are businesses that do not justify overcharging for what is become a vital service for isolated elders, during this devastating pandemic. Unfortunately, most commonly you'll find none or one of the three, occasionally, two of three, But Jack, the owner, is that kind of guy, and he runs that kind of business. 3 out of 3.

I have had quite a few custom built computers. The computer Mercury built me about 6 months ago is…read morethe best one I have ever owned. It's fast and the graphics are incredible. I haven't had any issues and I they are great at answering any questions. They also fixed my laptop that I thought was a lost cause. Wouldn't go anywhere else.

I recently got a custom-built PC from Mercury computers. The experience on the front-end was just…read morefine. Assuming everything worked well, this review would be a very different one. Story to follow. I just recently upgraded my own PC. I wanted to build my friend a PC utilizing my old GPU and so I bought all the other components myself (CPU, Mobo, RAM, SSD). I brought all the parts to Mercury to put together for me, mostly because I'm lazy and also because I feel like I do an awful aesthetic job when it comes to cable management. He sold me on the two parts I was missing, both the PC case and the PSU. I was fine with that. He charged me three or four hours of his time and I was also fine with that. Until the PC was put to use. My friend had all sorts of issues with it in practice. It kept crashing when playing games, variably, within two hours. We troubleshooted it remotely since I'm a computer guy. Eventually, I had to take things into my own hands and received the PC to troubleshoot myself. After 3.5 days of troubleshooting, running stress tests, analyzing crash dump and log files, I find the issue. See the pictures, attached. My findings: The GPU driver was never installed, but instead the default Windows Update driver was installed. None of the BIOS drivers had been installed. This meant that plugging speakers in for sound didn't work either, among other things. I notice some strange readings while gaming on the 12V rails coming out of the PSU going to the GPU, dipping down under 11.4V at times. One of the only components that I didn't supply. The reason for all the crashes? After doing a LOT of software troubleshooting, I decided to open up the case to take a look at the guts. There are two PCIe power ports to the GPU. Mercury Computers plugged both of them in on the same power rail. I was furious.

Recently I went to captain computer to have a computer fixed. I thought the computer was a goner…read moreand had no clue if it had any chance of being saved. The staff here called multiple times to inform me of progress and to discuss options which I really appreciated. That's a level of service you rarely see nowadays. The total price was well under what a used computer would cost so it was a really great cost for me. I'm so happy with the entire interaction and I'm grateful for this service being available.

Replacement of laptop battery. Excellent and prompt service…read moreas always. Very happy to have this skillful company close by.

This guy is the BEST IN THE WORLD. I've never met someone better at their job. If you need anything…read morefixed, send it here and be amazed. Even if you don't live near Connecticut, dont bother with other places that you can't trust. Send your device here by mail, and you'll be happy you did. THANK YOU!!!

I couldn't keep two older laptops hooked up threw wireless were I work. I called Ray at PC of New…read moreEngland and not only was he helpful over the phone asking diagnostic questions, he genuinely tried to help me on the first call. He guided me threw some steps and quickly surmised he would have to look at the situation himself. We made an appointment and he solved a settings problem within 30 mins!!! His energy and thoughtfulness sold me on the phone and his professional demeanor in person makes Ray from PC of New England my computer guy!

From the owner: Computer repair, retail computers, and accessories. Free delivery and shipping. Lifetime labor…read morewarranty. Only quality parts.