I received excellent service there recently, with complex problems on my computer. Matt went at the multiple issues relentlessly, solved everything, and I'm now up and running. I wouldn't take my computer anywhere else now. read more

I recently got a custom-built PC from Mercury computers. The experience on the front-end was just fine. Assuming everything worked well, this review would be a very different one. Story to follow. I just recently upgraded my own PC. I wanted to build my friend a PC utilizing my old GPU and so I bought all the other components myself (CPU, Mobo, RAM, SSD). I brought all the parts to Mercury to put together for me, mostly because I'm lazy and also because I feel like I do an awful aesthetic job when it comes to cable management. He sold me on the two parts I was missing, both the PC case and the PSU. I was fine with that. He charged me three or four hours of his time and I was also fine with that. Until the PC was put to use. My friend had all sorts of issues with it in practice. It kept crashing when playing games, variably, within two hours. We troubleshooted it remotely since I'm a computer guy. Eventually, I had to take things into my own hands and received the PC to troubleshoot myself. After 3.5 days of troubleshooting, running stress tests, analyzing crash dump and log files, I find the issue. See the pictures, attached. My findings: The GPU driver was never installed, but instead the default Windows Update driver was installed. None of the BIOS drivers had been installed. This meant that plugging speakers in for sound didn't work either, among other things. I notice some strange readings while gaming on the 12V rails coming out of the PSU going to the GPU, dipping down under 11.4V at times. One of the only components that I didn't supply. The reason for all the crashes? After doing a LOT of software troubleshooting, I decided to open up the case to take a look at the guts. There are two PCIe power ports to the GPU. Mercury Computers plugged both of them in on the same power rail. I was furious. read more

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The only place I have brought my computers for many years! Fast and very reasonably priced, very easy to deal with which is why I take a 30+ minute drive to an area I have not lived in in decades. read more

Great Customer Service: Transferred my Solid-State Hard Drive into a Much Faster Rebuilt PC (from my approx. 13+ year old PC). Cleaned up Everything and installed Norton. Next day pick-up (speedy turnaround). read more

As another user mentioned, I have also used the services at Mercury Computer since I lived in Quaker Hill 20 years ago and have never been dissappointed. A recent visit required a diagnosis and a complete reinstall of windows, and yes, I got it back the same day. I highly recommend for your computer needs! read more

I was charged $75 for a $15 Lenovo YOGA laptop power cord and charger. The owner is a thief. I paid too much because I needed it right away. Mark Dalton 860 941 8527 read more

Amazing Family owned computer repair shop. Matt and his wife Diane know what they are talking about all while not breaking your bank acct. I've been going to them for over 20 years. Matt is always just a call away with help or making arrangements to help. read more

Excellent and very quick service. I would recommend Mercury Computers to anybody needing repair on their computer! Reasonable prices.

Hired them to recover old files from two old desktop PC's, one more than twenty-years old. Both, had been sitting in storage for years. Success! Fast! Same day and reasonably priced. Highly recommend you visit the nice people at Mercury for your PC needs. read more

My cat wandered onto my desk and pushed a fan down on the laptop keyboard causing the black color contrast to go orange. I left the computer with Mercury and returned home. Less than an hour and a half I got a call it was ready. Seems it was a loose video wire. These folks, Matt and Diana McNickel, are very nice and know their business. Highly recommended. Mercury Computers is my service company henceforth. Peter W, Niantic read more

Great shop, fast service. My wife brought my computer to Lou's Computers first and when I got i back it I had more problems than I started with. I took it to Mercury Computers, I got it back the same day and it was faster than it was when I first bought it . Wouldn't go anywhere else. read more

BEST experience ever - they saved the day! I had initially brought my computer with a virus to Lou's Computers in Mystic. They had it for over a week, made it worse and then told me it couldn't be fixed without completely reinstalling Windows 7. In the meantime, I saw the great reviews for Mercury, took my computer back from Lou's, and brought it to Mercury late on a Friday. By 10 AM the next day, they had called and it was not only completely repaired but also they cleaned the computer and optimized it so that it was running better than even when I first purchased it. Their prices are very very reasonable, too. The people who run Mercury are a couple with years of experience - so expect professionalism, prompt service, and the best expertise you can find. read more