Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

I've been a customer for Verizon for almost 10 years. Last week my family had a great experience…read moreworking with Zach.....best we've ever had! Really knowledgeable and patient with all our questions and made upgrade of 4 phones simple and quick. No hidden fees or surprises. Thank you Zach!

If you want quality service this is not the place to go I've been dealing with so much bs from this…read moreVerizon went in to upgrade my iPhone and It was the promotion and it was suppose to be less all of the employees were disrespectful and totally unprofessional including the employee I first spoke with his name was Peter And Peter left out key details about the trade in and even lied about sending my old phone out for the upgrade claiming he did when it sat for 3 months in the Verizon store been nonstop on the phone for literally months this place needs to be shut down! Peter the employee was loud and very rude to the customer service representative that tried to help me and also the manager this place is a shit hole and abomination of a phone store!

Mr. Rykard was very helpful when I stopped in today for my lunchbreak. Great customer service…read more Thank you!

This store is TERRIBLE worst customer service ever. I had a plan done a couple of days ago on March…read more15 2016 and I had recieved this deal with the worked named Patric Saad after saying we were leaving At&t to go to T-Mobile not only did he manipulate my sister and with the BOGO deal of the buy one get one free iPhone but he offered us 2 iPads but never said it was on a 2 year contract which one would think to mention and a 45 dollar activation fee for each one and our bill was supposed to be only $170 and it was showing up as 397 dollars !!. Also, they had me trade in my iPhone 6 in order to upgrade which I was never supposed to trade in so on my account it was showing up 3 phones and 2 iPads which we only had 2 phones and the iPads. And when I went back to tell the so call manager to give me my phone back she said there was no way to get it back but when I talked to customer service they said she must give it back and when I went in the next day she said oh yeah I just have to send a email in order for you to receive the phone again (like how many times do I need to catch you in a lie, like do you not know the truth) Not only did I talk to the supervisor or manager the title she should not have Christina Cherng and she wasn't able to tell me what her own worker Patric did but when I went in Friday, March 24 they tried to belittle me and saying yes you have to pay 3 phone lines in order to receive the BOGO. So I took it upon myself and called the at&t line multiple times an had multiple people tell me what they did was totally wrong. Also not once did Christina the so call manager offer my sister and I an apology instead when we went to the store again she had a disgusting and rude attitude she had her worker Patric go hide in the back since he couldn't admit to his conniving lies ...which if anyone wants to come here just know, you will not be told many hidden fees and unknown contracts you should be told about orally, we weren't told about it anything and it took a whole week and a half to receive all my receipts that i wasn't offered from the day I did this deal. GO TO AT&T in Uncasville !! where they actually know what they are doing and aren't amateurs and are trained properly !! This store is disgusting and should not be in any type of running and they should be fired from their positions because what they did is so UNACCEPTABLE and they've probably done it to people who don't have English as their native language I wouldn't be surprised.

Mike is great to work with. He always solves my problems quickly and is very reasonable.read more

Mike had my husbands laptop fixed as soon as the part came in. Totally understood that my husband…read moreloved this dinosaur , slowness aside, and was willing to help in any way. Kept me up to date on ordering parts, delivery times, increase and then decrease in cost. Overall actually paid less than originally quoted. Great experience.

we drive from mystic, ct to westerly to get excellent service and to avoid the old true value now…read moreace which appears to be run by the old true value owners.

Rude front desk clerk. Very short with any question I asked. Had to pry information from her. The…read moreonly Ace I've seen with no military discount.

All staff do not wear masks ! I even asked a guy a few weeks ago if he worked there bc i needed to…read morefind something he laughs and says NO . He has no mask on ... however he's there every time I'm there near the paint or somewhere else and yet he doesn't work there ? (Rolling eyes) still wears no mask .I wasn't gonna say something to him i just needed an item . A cashier there doesn't wear one either . I won't be returning to this location any longer .

Something has changed at True Value and not for the better. Arrived at 5:30 (they close at 6) no…read moreone would make eye contact bc they couldn't be bothered to help. Asked the cashier where to find what I was looking for bc I didn't want to be there either, trust me, and I thought It'd help me speed things up. She kind of points toward the back of the store, "aisle 12, or 11, somewhere around there." I admit defeat after looking in both and head back up to the front. Some guy is trying to avoid me while he shuts down the computer and grabs his lunch pail to bolt, I ask him where to find what I'm looking for, as he's walking past me he points and mumbles 14. I bought 4 ACs here for my office recently. And we shop here for home needs too. I'll go elsewhere if I get treated like this again.

Awesome !!! SO WELL STOCKED WITH everything. nice PARKING, GREAT help/employees!! Sorry I kinda…read morecrept away to the big box!! The help and knowledge and the stock of everything you could possibly need and the PRICES!!!

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

I love the place i was there for helluva boss stuff and Hazbin hotel stuff also the people there…read moreare so nice love there personalitys and over all I love it

hey this person named Fred the worker curly hair they were so nice and patient with me I loved how…read morethey were so nice and in general I think they have a nice vibe to them also sorry I ment to reply a long time ago also I love the cat face they put on my recipt