Amazing customer service by Angel! This guy did a super professional job at taking care of my badly beaten phone! He made it like new and for a reasonable cost! This customer is happy due to Angel's insistence on doing a repair the right way! Thank you! read more

I have a 2012 MacBook I love. There was an issue with them charger and mainboard. Brought it here and they were so honest. They old me I'm better off looking for a compatible mainboard or same model MacBook with a bars screen. $155 with shipping for a good MacBook Pro matching my model - was in better shape than my existing MacBook. Has Cellular-Medic swap the hard drives for $60 and it works perfectly. I do not often post reviews, except for instances of amazing service I fully recommend or two experiences ( or more) with a business where I feel I need to leave a critical low star review (in hopes they can improve from it). read more

Went to sale a macbook & was sitting there waiting while two people were working at the time & one was not busy at all! then the dude that assisted me was VERY rude and sarcastic !! Don't buy perfect condition things was the deserved price ! I don't recommend ! read more

First things first, this place is unorganized and lacks policy. Being a repeated customer and have spent $350 and has have had nothing but a headache getting any realistic diapnosis for the problem. But leave it to the "boss" to tell you: "hey lets waive the labor and charge you for siomething we did. Dont believe the presentation this business is filled with fraudsters. Definitely learn from my mistake and dont go here. read more

Thank my lucky stars for Cellular-Medic. In the midst of moving today I killed the already replaced once screen on my phone. Total darkness, not good. Verizon gave me the run around so i would have been phone less until after the holiday if I invoked my phone's insurance plan. What to do. I googled to try and see if the screen was legit dead, irreplaceable, scrap the damn iPhone, and results seemed to say it wasn't. It was getting close to the bewitching hour (4pm) and I was scared that I still was not going to be able to get a store to take my phone and replace the screen. Yelp pulled through for me and delivered Cellular-Medic....which happened to be in my new neighborhood. I put on my best moving face and walked on over. The man who helped me explained what I probably did and to just be back by 7 if I wanted my phone, but promised a window of under an hour for the repair. I was amazed. The phone is beautiful and works perfectly. I replaced the screen the last time it broke with a $30 screen online and spent 4 1/2 hours of my life doing so, never again. the $85 (including tax) price tag was well worth having one less thing to stress about. I'll be recommending them to everyone who is clumsy like me. read more

I would rather go to a different place or even consider going to Apple for the screen repair. (My iphone screen was cracked in a corner not involving the touchscreen). I paid around 85 bucks for repair but the new screen does not work properly, I have to touch corner alphabets multiple times to type. Now I feel bad because even after spending descent amount of money, my iphone4S is not the same. One thing which amuses me is when the guy finished the repair, I asked for my broken screen and he refused to give it to me. He said that he has to send it back. Send it back? where? apple? or to another customers phone? Friends.. spend some more money but atleast you will get value for it. read more

I waited less than 20 minutes and paid less than $50 for them to repair my broken on/off switch on my iPhone! I was looking at message boards and it looks like the Genius Bar charges more than $100 for this same repair. After looking at their brochure, it looks like they also deliver their services to your workplace if you need, which is very generous considering that they're open for most of the day and weekend. I'm so glad to have found Cellular-Medic! read more

To be fair, in this review, I am not rating their service performances. But they can't even fix a defective usb charger port/ socket/ jack, whatever you need to call them. This is an extremely common problem that crops up continuously for smartphone users (especially those with mini USB charging) and it's a more than relevant repair issue. They told me they lost their soldering tech, and that this is why they no longer do that kind of repair. I walked away from this place feeling like they would never be able to hire a new soldering tech in the future..... EVER. read more

I was very pleased with my recent encounter with Cellular-Medic. After several falls, my XR cried uncle and 80% of the phone face was blackened out and striped (an LCD problem?). I took it to C-M, hoping that they'd be able to turn it around that day -- I had barely gotten back from grabbing coffee across the street and starting to read a short story when the phone was ready. Even with the damage I'd caused, the technician was even able to get the encasement to fit properly and lay flat. A bit more than I was hoping to pay, but definitely within typical market prices. Recommended! read more

$150.00 is what I had to pay Sprint for a cracked phone.(I already paid $150.00 six months ago when I dropped my phone). $240.00 is what it would cost to purchase the same phone Galaxy 3 out right. December 2014 is when I was eligible for an upgrade. UGH!!!!! I decided to do research, There is somebody out there who can fix my phone for less. Cellular-Medic had good reviews. I contacted them around 3am (yes I was up). They responded back to me by 6am the same day. They gave me a quote and said to stop by. They are located in Federal Hill, so I cringed about the parking, but it was not that bad. The young guy (worker) evaluated my phone and made a phone call to his boss (I think). Eli (boss) was able to give me all the information I needed and honored the quote! (YEA!!!) That's under a $100! I had to come back on Wednesday because he had to order a part. Wednesday came, I did not receive a call from them. I was a little nervous that they forgot about me or the part just did not come in. I called on Friday (I have stuff to do too, lol). Eli said the part did come in that morning. I expressed that I can not come to the store until later that day. He explained that he was repairing 3 of the same phones that day at their Randolph, MA location and it is best that he get to my phone as well. I was a little irritated until he said that he could meet me or pick up my phone. Good thing too, I was waiting on a friend and was not able to meet at the hill. I met him at the local DD and handed my phone ( I was so nervous. there goes my baby (signing off key lol). I went to get my phone at the hill location later that day. Eli was running late due to traffic. (Traffic was pretty bad that day). He walked in with my baby (my phone) no more cracks, Just a partial palm print on the screen ( NO biggie). Despite the slight inconvenience, Eli and his team made up for it and I am a HAPPY customer!!! The price and customer service in person made the difference. Eli went out of his way to meet me in order to get my phone back to me on the same day. I highly recommend this place. read more

This will be an objective review, no emotion. I brought in my phone for repair, the screen replaced was defective. The owner Eli wanted me to bring back the phone asap so he could remove the part as the adhesive was only becoming more affixed and he needed to get it off without damaging it (reasonable request). First estimate was 4-7 days. I refused. Next estimate was 1-2 days. I refused. This was because the defective screen was being swapped for a new one and he needed to wait for the part, I wanted same day service as I need my phone for work. He kept talking about "why should I have to put up the money for the replacement". I said I would bring it in as soon as he had the part to do the same day repair. He then said 1-2 days was the best he could offer. I called Square Trade as I was unhappy with his offer and they stated the repair shop needed to have the part in stock before requiring me to come in. I told Eli this and he immediately became hostile. Started calling me "buddy" and being rude. I tried to say "sorry we could not work something out" and he cut me off mid sentence with "I don't need your apologies". My wife was also supposed to have her screen repaired there and he told me that she'll need to go somewhere else. I dropped my phone off and got it back in like new condition. A bunch of settings on my phone were off (view was magnified, default text messaging application was changed, etc.) but Eli claimed he knew nothing about it. Samsung customer service states the only way those changes could occur was by doing so on the phone, that a screen swap would have no impact on that functionality. I frankly don't care at this point, its been adjusted and the phone works great. Long story short, a very awkward, unprofessional, and time consuming process. Needless to say I will not ever interact with this business again. EDIT: owner must have stumbled upon my review and decided to send me a passive aggressive text message. Emotional, hostile, and unprofessional. read more

Cellular-Medic - Mobile Phone Repair Near Me - Providence, Rhode Island

If I could give 10 stars, I would! Eli, the business owner, is very professional, knowledgeable and thoroughly experienced in wireless repair. I went to Sprint with my iPhone 5 that I did not have insurance through. I had smashed the screen after dropping it one too many times. I ended up leaving very unhappy when they told me the only resolution was spending $649.99 on a brand new device....which did not sit well with me for obvious reasons. I did some research and found Cellular Medic and decided to give them a shot at repairing my device. When I went into the shop I was pleasantly surprised at the atmosphere of the store. It's a simple, but elegant design. Eli was free at the time, so he was able to help me right away. When I told him about my struggle he was very empathetic toward my situation and offered me way more than what I knew even existed! I had a black iPhone 5 when I walked in, but when I walked out it was an AWESOME shade of red! He had all sorts of colors on display and it was only a little more for the color exchange than getting the phone repaired like normal. Was in, out and paid inside of an hour. Eli also informed me that he warranties his repairs for any kind of defect, so if it fails mechanically he will repair it for free (physical and water damage notwithstanding, of course). A+++ service. I will be sending all of my friends and family his way and, heaven forbid, if I need further assistance, I will be seeing him again. Thank you again, Eli! read more

Let me just say, it has taken me many months to write this review but I just had to warn others. The first time I had my screen repaired here it was wonderful. Quick, efficient and less than $150. I went home and thought everything was cool. Until....My screen cracked literally while I was sleeping. I was blaming it on the fact that I must have bumped it against my nightstand but I would have known I did that, so I think it must have been installed improperly to begin with. But regardless, I needed it replaced again so I brought it down and this time, things went south very quickly. When I finally made it back down to have it replaced, I was subject to the most horrible customer service I have ever encountered. I will save you all the details (message me if you want the full story) however, long story short, I was told to sit down and to shut up. I also felt that if the owner was given the opportunity to hurt me, he would have. He kept yelling at me, telling me that I was disrespecting him, and that no one disrespects him, and that with all the problems in the world... Blah blah blah...... This dude literally wouldn't stop yelling at me, wouldn't stop staring at me like he wanted to kill me as he worked on my phone and kept saying things under his breath. Once I finally left with my phone the screen kept fading in and out and would often be completely black. The phone would be dim in some spots and full on bright in others. When I brought it back he told me that he would put my shattered screen back on and refund my money and I could leave his store. Rude, hot-headed, and good luck with your phone afterward. I ended up having so many issues with my phone that I had to trade it in for a new one. Also, keep in mind that your warranty or trade-in may be null and void if you have someone other than Apple fix your screen. Good luck, be warned..... read more

My fiancée's daughter had an injury at a "big box" store and she is taking legal action. She took many pictures to document the case on her inexpensive Samsung phone. Unfortunately the phone was not backing up to her Google drive at that time and the screen failed on the phone; preventing her from accessing valuable images of my her daughter's injury. I took the phone to Cellular-Medic for the repair. We discovered that because the phone was so inexpensive, no parts were available for it. As a potential solution, The technician searched for the identical used phone on eBay and I bought it. He then swapped the motherboard and it worked like a charm. We got the pictures and we're off and running. He was so friendly and compassionate for the situation that he even charged me a very low price! I highly recommend cellular-medic to anyone. read more

First time customer. Needed to replace the camera on my Galaxy 4 Note. Had my phone repaired in 2 days. Like new. Reasonable cost. Would highly recommend these guys for cell phone and computer needs. read more

hopefully i won't have to return here (because i swear i am going to be more careful with my phone... and buy a better case.... and i won't drop it at the bar, or in the street, or right out of my lap when i get out of my car.... for the 3rd? 4th? 5th time?) but, on the off chance my phone does need some TLC in the near future, i will definitely be returning to cellular-medic..... and not just because they offer a discount if you return to them for the same repair. the shop has great hours (open until 7pm on weekdays, and all day saturday) and my phone was back to like-new condition in 30 minutes. cost was totally reasonable / comparable to similar shops (and definitely a good alternative to whatever you are planning on doing if you are googling things like "DIY cracked iphone screen fixes right now). while i probably will be cracking my phone screen again, i definitely won't be yelping another place in providence to get it fixed. 5 stars - made a pretty unpleasant experience unexpectedly pleasant, and i appreciate that. read more

On the spot quick fix! Friendly staff that was happy to take the yelp discount. Would go back again if needed.

Got the pleasure of meeting the owner, Eli and my experience was fantastic! He and Angel were quick and very effective. Brought in my phone for a screen repair and was out in 15 mins! Thank you for sharing your knowledge and of course fixing my phone. If you're looking for an inexpensive, quick, yet very professional "medic", these are your guys!! You have a customer for life read more

Amazing service! When I called about my iPhone 6 the owner answered and let me know to come and and he would have it done in 10 minutes! When I went in I was greeted and was in and out in no time! Great price! And the phone looks as good as new! read more

This guy's a rockstar. So nice, so down to earth, perfectly reasonable pricing, with the added bonus of great customer service and super-fast repair time. Plus a warranty on his work. Walked in at 5:30 last night with a horrendously smashed iPhone6 screen, walked out 20 minutes later with a perfect repair, which he completed right in front of me, while we chatted about life in the city. Awesome. Go see Eli and tell him the Twisted Mistress sent you. read more

These guys are great. Fast service, cheapest price for a shattered screen on an iPhone in the area. They threw in a free screen protector as a bonus, so definitely worth checking out, especially for a college student. read more

I have never had to return to a business five times to get the job done right. I brought in and iPhone 4 which was repaired wonderfully (the only reason they are not getting one star) and an iPad 2. Since the phone was repaired well, I'll just jump straight to my issues. The iPad was brought in because there was a crack in the corner of the glass of the screen. I was given the estimate and proceeded to have them replace the glass. When I picked it up the glass was replaced, but on closer inspection the home button was warped and off kilter from the heat they use to lift the screen, and the plastic rim that the glass rests inside was all chipped around the edges. I brought it back and showed them, and they agreed to order a new plastic rim and reinsert the glass. I went to go pick it up again, and the glass lifted up when I got home. So, I took it back again. They said the adhesive must not have had enought time to dry. When it was dry, they dropped it off. We went to get a screen protector put on it and the people said that there were fingerprints all inside of the glass. Awesome. This time, I demanded my money back. They offered to refund me and take another stab at getting it right. I just picked it up today, and there are still fingerprints and the the plastic rim was messed up again. One of the techs took a box cutter, in front of me, and started to pry at the plastic. Are you kidding me?! I lost it and left the store. If you don't want a headache, please look elsewhere. ---- 11/5/13 To respond to JB of cellular medic, the people who put the protector on the screen never opened the iPad, my partner watched them do it. The reason it was brought up three weeks later, or rather two, was because you had put another glass on it... hence how the fingerprints were not noticed the first time. Way to blame other businesses for your lackluster work. read more

Absolutely terrible. Terrible customer service, terrible work done on products and most importantly terrible and faulty products. Got my phone screen fixed there on my iPhone 6 for $150 and two minutes later the screen turns black, I run back to the place and the guy says there's nothing he can do but put my old screen back on cause he's out of new phone screens, (BULLSHIT, he just didn't want to replace my screen for free). I couldn't take the shattered phone screen any longer so I just had him replace it again for ANOTHER $150... It's been only 3 weeks since he's replaced my screen for the second time and the screen is already coming apart from my phone. I do not recommend going here and I will never go to another celluar medic again. They have incompetent bigots working there thinking they're the next Steve jobs. In my opinion, go through your carriers insurance. It's worth it!! read more

Needed my LG G3 fix I called a bunch of places no one had it in stock. When I called cellular medic I spoke to a very polite technician and had all knowledge to answer my questions. I had my phone fix within 45min I was beyond impress the quality of work is perfect and if I can give them 10 stars I would. The owner Eli is polite and extremely friendly. Dont waste your time at other places cellular medic is worth the visit! highly recommended read more

Called today for a Ipad Mini screen replacement. They were $125 cheaper than Apple and had it ready within a few hours. I also ordered a $5 screen protector. They waited for me to come in to lay the protector down and when it became apparent that the protector was defective (it was leaving plastic particles of dust on the screen), he upgraded me to a much nicer and more rugged ($30) screen protector at no additional cost to myself. Highly recommended! read more

Walked in to get my iPhone 6s repaired, my glass was broken. Was told that it would only take 20-30 minutes. The employee was nice but after everything was said and done. apparently they couldn't fix my glass. The only LCD they had in stock wouldn't let force touch work so they put my old screen back on. 50 minutes after everything said and done. I have my same old phone, wasted time, and no information on when they will have a new stock besides "Try back at 2pm" So instead of wasting $140 on a screen I'll just not waste anymore of my time and keep my old phone, and eventually just buy the iPhone 7 read more

I was skeptical about my cell phone insurance forcing me to use a local repair shop instead of replacing my phone but things could not have gone more smoothly with Cellular Medic. They were able to order the parts, allowed me to come back when they were in for a quick 2 hour repair, and then made sure I had correct receipts and invoices to get quickly reimbursed. Quality of work seems to have been high as well. Definitely recommend! read more

Great service. Simple, quick and reasonable. Took about 15-20 minutes to get our iPhone 5c screen replaced. Looks just like new. Very pleased with the work. Also, don't forget to check in to get 5% off! read more

Professioal service by a personable technician. Reasonably priced and fast. Highly recommend. Great location too. You can drop of your phone and grab a bite. read more

Good price and customer-focused service with a smile. A tech place run by a nice and knowledgeable guy, like a neighborhood place where you feel good going there to support the business and he cares about figuring out whatever's wrong with your phone. Fast turnaround while you wait. He had a couple other customers at the same time and was taking care of all of us fast, at the same time... have to admire that skill! read more

I highly recommend cellular medic to anyone that needs their apple product repaired. I broke my phone doing something really stupid at about 6PM. I called them knowing they close at 7PM to see if they could fix it and they said they could! Ran over and they fixed it in about 20 minutes and at an extremely fair price. Nice guys, great service. read more

Cellular-Medic is pretty awesome. The staff is very down-to-earth and helpful. I went in the first time for a broken iphone screen and it was repaired within 10 minutes. I broke my screen AGAIN (I know) and it was within their 90 day warranty on the screen so they replaced it for free (YAS). They'll also help you out with used phone parts to replace items that are damaged, and do so for free. Very nice and accomodating, I'd definitely recommend! read more

I had a Nexus 5 with a shattered screen. It was pretty badly damaged, looked like a spider web. I called a couple of places before Cellular Medic and who all said they don't even repair the Nexus 5 because it's so new (and so the parts would be expensive and they'd need to train their employees). One place suggested Cellular Medic as one of the only places they could think of that could fix the Nexus 5 screen (so basically that place thought Cellular Medic was the experts). I called Cellular Medic and they answered the phone right away. They said they'd need to order the part which takes 2 days to arrive. They required a deposit of half the total price ($165 plus tax). The margin on the screen repair is actually not that much because the part itself is quite expensive. 2 days later, they called in the morning saying the part was ready, and I went in there in the afternoon. The store was clean and comfortable with a small waiting area, and there was a person in the front fixing a phone. He was very friendly and began taking apart my phone carefully. He was careful to test the phone's functionality before and after the fix. I got a new screen on it and it's like I never dropped the phone. I was very pleased with the speed of service, the price, and friendliness of the staff. read more

Awesome service, super friendly. Screen looks like new! In and out in a half hour. Tag yourself at this spot for a 5% discount to save a little! read more

Replaced my cracked Nexus 4 screen perfectly. They explained the cost, took a card over the phone to order the part and called me when it was in. When I stopped by, they said 45-60 minutes, and I was out in less than an hour. And it's a pretty convenient location on Atwells Ave with on-street parking. read more

They make promises they can't keep My iPad cracked. I was on vacation in Narragansett. I called these guys to see if they could fix my iPad. The guy I spoke with said, "We can fix the glass in 2 hours." I drove up from Narragansett with my kids in the car. I got to Cellular-Medic at 11am. The guy behind the counter said, "he's in meetings now, so he can't fix your iPad right away." I said, "okay, how long?" The counter guy, "come back at 2:30 and it will be fixed." I drove around Providence with my kids for 3 1/2 hours. I went back at 2:30. "He ordered the parts, so it will be done later?" "Has he started?" The answer was "no" and I took my iPad to another place. I burned a whole day of beach and vacation with these folks based on promises made and broken. Had they said, "We don't have the parts in stock" or "it will be an overnight job" when I first called, I may or may not have chosen them, but they wouldn't have gotten a 1 star review. But they wasted a day of my vacation and that earns them the worst rating I can give and a big warning: there are plenty of other iPad repair places in town. Use the other ones. read more

Customer service is by far appreciated here. We had some issues but all in all they came through for me. I wish we didn't have those issues but with my situation if I could have sent them my iPad from California they would've probably handled it fine. As for cracked screens they did a pretty awesome job on my other iPad that I dropped off before. Quick and easy there. If you do encounter any problems whatsoever they do treat you well and try their hardest to leave you a satisfied customer. read more

These guys are great! They specialize in repairing smashed and cracked cell phone screens, but there isn't a cell phone problem that they won't try to tackle. Case in point: I went in with my ipod touch because I snapped the male end of my earbuds in the tiny socket. When the repair guy first looked at it, he wasn't hopeful, but he gave it a shot anyway. Less than five minutes later, he had extricated the errant plug and returned my iPod touch good as new!! I was amazed and thrilled! Can't wait to recommend this place to all my friends! Stop on in. They will take care of you! read more

Cons: Replacing my iPhone 5 screen was pricier ($96) than I would have liked. Pros: Eli (the owner) was very courteous over the phone, accommodating about my schedule, and let me watch what he was doing and bother him with questions. He replaced my screen in under 10 minutes, for cheaper than the mall kiosk quoted me ($120 and with a lot of 'tude) and was all around an easy person to work with. This also included a screen protector which he installed. I will be returning and recommending. read more

I went in for a screen replacement, and they were pretty quick (couple of hours)! The guys who work there are nice and courteous. I was a bit wary at first but so far the phone glass is holding up really nice! read more