Marvin is the BEST ever !!!! Very professional and kind and caring. He takes good care of the…read morecustomer. Absolutely wonderful personality and delights in helping me. I highly recommend Marvin . He is amazing. Thank You Marvin !!!!!!

I couldn't be happier with the service I received during my recent visit to Verizon at Lisbon…read moreLanding. Justin, the associate who helped us showed great alacrity, no sign of impatience or irritation at my lack of technological ability and knowledge. I had lost my phone and was distressed, Justin explained all my options to protect my information and secure a new phone and walked me through the process. Beyond having a great personality, he was highly knowledgeable and adept with technology.

Ok so my cellphone bill was only supposed to be $35.00's and this At&t store was charging me almost…read more$50.00's for my. Prepaid cellphone plan bill I do not and will not ever recommend At&t to anyone in the history of history

Absolutely horrible service. Called to see if they had the iPhone 11 pro and they said they did…read more Drove 35 minutes and when I get there she pulls it out and I noticed it only had two cameras not three and she said only the pro max has three and I was like oh I thought the pro had three as well, she assured me it was only two on the pro and three on the max. Ok... my upgrade is almost complete when I went and looked at the picture of the pro and it had 3 cameras so I asked her again.. "are you sure this is the pro" she said I think it is. Wtf you think? Well it wasn't and she instantly says well we can reverse the upgrade if you want the pro. I said yes that's what I called about and you told me you had. So now that I've already spent 45 minutes in there I'm getting irritated. She goes through the process of reversing the upgrade and ordering the correct phone for me. I spend almost an hour in the store while they keep telling me their tablets are having a problem and it's not workin, she keeps asking for help because she has no idea what she's doing. I asked if I could finish this up over the phone because I have to go. She tells me she can't because we have to complete the ordering of the new phone in the store. Another guy takes over another 20 minutes go by tells me the reverse is finally complete and again I ask if I can leave to do the rest over the phone he said it's almost done. Then proceeded to ask if I'm paying credit or debit and I said I am paying in cash and he said we don't take cash so I fucking walked out. The worst experience I've ever had getting a new phone EVER! Two hours of my day wasted and I didn't even get anything accomplished. I'm beyond pissed.

Mr. Rykard was very helpful when I stopped in today for my lunchbreak. Great customer service…read more Thank you!

This store is TERRIBLE worst customer service ever. I had a plan done a couple of days ago on March…read more15 2016 and I had recieved this deal with the worked named Patric Saad after saying we were leaving At&t to go to T-Mobile not only did he manipulate my sister and with the BOGO deal of the buy one get one free iPhone but he offered us 2 iPads but never said it was on a 2 year contract which one would think to mention and a 45 dollar activation fee for each one and our bill was supposed to be only $170 and it was showing up as 397 dollars !!. Also, they had me trade in my iPhone 6 in order to upgrade which I was never supposed to trade in so on my account it was showing up 3 phones and 2 iPads which we only had 2 phones and the iPads. And when I went back to tell the so call manager to give me my phone back she said there was no way to get it back but when I talked to customer service they said she must give it back and when I went in the next day she said oh yeah I just have to send a email in order for you to receive the phone again (like how many times do I need to catch you in a lie, like do you not know the truth) Not only did I talk to the supervisor or manager the title she should not have Christina Cherng and she wasn't able to tell me what her own worker Patric did but when I went in Friday, March 24 they tried to belittle me and saying yes you have to pay 3 phone lines in order to receive the BOGO. So I took it upon myself and called the at&t line multiple times an had multiple people tell me what they did was totally wrong. Also not once did Christina the so call manager offer my sister and I an apology instead when we went to the store again she had a disgusting and rude attitude she had her worker Patric go hide in the back since he couldn't admit to his conniving lies ...which if anyone wants to come here just know, you will not be told many hidden fees and unknown contracts you should be told about orally, we weren't told about it anything and it took a whole week and a half to receive all my receipts that i wasn't offered from the day I did this deal. GO TO AT&T in Uncasville !! where they actually know what they are doing and aren't amateurs and are trained properly !! This store is disgusting and should not be in any type of running and they should be fired from their positions because what they did is so UNACCEPTABLE and they've probably done it to people who don't have English as their native language I wouldn't be surprised.

Support is non existent No human life there…read moreDon't even think about using this cable service

This specific establishment is great with customer service. (Spectrum as a whole is a diff story.)…read moreThis physical store has kind workers whom got me in and out in minutes. That being said I got here at a good time because there wasn't a line and no one waiting for their appointments. Place is clean and open with ample parking. Their corporate workers are rude and very pushy and won't take no. The local workers here are nothing like that.

After two weeks of BAD luck with Tmobile in both North Kingstown, RI and by calling the Help Desk…read more I HAD to go into a store. Help Desk had deleted my line completely from the system....and put a family members Number on my phone. Made her phone useless and no calls from work were getting to me. Go in the store expecting the same run around and man, was I wrong. Ika was the one "lucky" enough to help me. Granted, it took time...but she was phenomenal. Got both lines straightened out and was NOTHING but friendly and courteous the entire time. She even offered to make the call to my family member to get their phone going again. She has changed my impression of TMobile for now....but if I EVER need detailed, techy help again, Ika will be THE first person I call. 5 phone calls to the help desk did nothing but frustrate. SO glad I went to this busy location and found Ika. GREAT customer service with her!!!!

i was sold the wrong iphone. i was very clear what i wanted. when i got home, and was setting up…read morethe phone, i realized it was the wrong size. unfortunately the employee did not go over the bill with me, and tell me about a connection fee, so the final price sounded accurate. i came back the next day to get the correct phone, but they wanted to charge me a $40 restocking fee even though it was an employee mistake. they were unwilling to waive it. making customers pay for employee mistakes is a terrible policy.

I work with Chelsea every time I go into Russell Cellular in Mansfield. She just helped me with…read morethe fourth phone for my family in the last year and she is awesome. She is knowledgeable about different phone options and costs and always looks to make sure we have the right plan for our family. Today she spent time looking for deals for me before I upgraded without me even asking. She is fast, smart and wants the best for her customers. Super nice, too! Not sure why this place isn't ranked higher in Yelp because it is the best place around!

I went in to get help with my phone. The girl there was rude and not helpful. She was just trying…read moreto sell me things I didn't need and the store was a mess. I really hope she's not the manager because, if she is, that place is doomed. Didn't catch her name but the guy there was terrible too. He was doing nothing. Just playing on his phone. I'll never go here again. I'd rather drive all the way to Windham. I'm telling all my friends and family this store is a bust!

I used this Cricket store 5-6 years ago. They couldn't have been nicer or more helpful. I was about…read moreto pay $300+ for a phone when the tech found a new phone for under $60. I was so thrilled I bought one for my daughter as well. The Motorola phone has been great. I am about to return for an upgrade.

I bought one phone and the worker grabbed the wrong one he didn't realize until I paid to make…read morethings worse he took a good 45 minutes and a couple phone calls trying to figure out how to do a return ended up charging me for two phones DO NOT GO TO THIS CRICKET the prices are great but they obviously don't know what they are doing go to a different cricket if you want to use them I am going back today to get this fixed Update: After going to the Brooklyn CT store I got this straightened out. People in the Brooklyn store are a lot better. I am very pleased with the Brooklyn store but Not with Norwich

I've been a Verizon customer for over 20 years. In the past, I've felt that these people were quite…read morehelpful. And knowledgeable. My recent experience has been far different. I've been in recently for two technical issues with my phone. Both times I was told my iPhone 13 is old and really could not be fixed. They didn't even attempt to fix it whatsoever. Both times I either went over to Walmart or Stapels. At Stapels the tech was out but another gentleman working the Desk was able to fix the issue in three easy minutes. Not sure if this has been bought out by private equity, but I get the feeling that they are not to help a customer under any circumstances unless they are buying a new phone with a two-year service plan.

I'm seeing a few one star reviews, which actually blows my mind because my husband and I actually…read morewon't purchase from any other dealer. We've always found the N. Windham store to be knowledgeable, extremely professional and friendly! I just called today to see if someone could dig up An old receipt for me for income tax purposes and Taylor who answered the phone could not be more cooperative and willing to help. I've never felt that we were ripped off or shammed from this Location. We've always been extremely satisfied!

We went to this store to take a look at the new S24 Ultra. Kim was able to answer all our…read morequestions and also saved us $20 a month on our bill under a new plan which included enhanced service. Kim is by far the most attentive and knowledgeable Verizon associate I have come across in all my years with Verizon. If you are looking for excellent service, look no further than Kim.