Nice store with very pleasant & knowledgeable staff. I was in & out very quickly with a new phone…read more While I was there, they were most patiently assisting an elderly lady. I was impressed with how gently they assisted her and also offered for her to come back if she needed help figuring out anything else. This has to be the BEST phone store experience I've ever had. Thank you.

I went to so many stores back and forth before coming into this one on a whim. Not only was the guy…read morehere knowledgeable and able to fix my problem quickly, but he was a pretty chill guy. Recommend this location 100%

I remember i tried to cancel my line and I had to do it over the phone and the lady kept trying to…read morereel me in with offers but i just couldn't be bought, the area I lived in didn't have good coverage. I found out after the call she never cancelled my plan! And after reaching back out because I was still getting charged I actually was on the line with the same lady this time she hung up on me and thankfully I got someone else who was able to help me cancel afterwards but they couldn't reimburse me or have access to any recordings even though they record calls!

Very organized, Fast Service Friendly Service. Employees always patient and helpful. What else…read morecan you ask for.

Great customer service and help. I went in to just get my company's employee discount applied to my…read moreAT&T account and I was in and out very fast. Associate was very friendly and accommodating. If you do business with AT&T, I would recommend this location.

From the owner: AT&T of Groton is bringing it all together for our customers, from revolutionary smartphones, to…read morenext-gen home automation services.

Excellent service here! Chris Rosario and his manager Hannah really care. They are both great!…read more Best in the area and avoid Waterford and Groton. Go to the New London Verizon Store. Great job!

Do NOT go here. Highly recommended Waterford Verizon or east Lyme over this location. Upon arrival…read morethere was one employee helping a couple at a desk so we sat on the bench to the side and he stated he would be with us shortly. After 20 minutes we politely asked the employee if we should check out Waterford or east Lyme if he had much longer left with his current customer. He stated "well I have a coworker here somewhere I'll try to locate." Then he went and found Manager Joseph Lopez who claimed he "owned the location." Joseph continuously took phone calls mid meeting or helped others who just walked in which prolonged our progress causing multiple delays, never apologized once, even after being there for an hour with little progress. I told him we would stop the process and go elsewhere to which he replied "go ahead, but this phones disconnected now." He is extremely unprofessional and lacks customer service!

Last month I purchased a new Iphone 8+. I would be remiss if I didn't give a tremendous thank you…read moreto Mike Mugovero for all he did in helping to set it all up. First, let me just say that I had about 20,000+ pictures on my previous phone along with voice recordings, and documents that all had to be transferred. With Mike at the helm I didn't lose a thing! Not only that, he was instrumental in getting me the correct color phone after I inadvertently made an error in the color purchase. All the while I was there(which was a fair amount of time) he worked on my phone, worked on phones and tablets of other customers as they came in, and answered phone calls and helped solve several issues over the phone. NOT ONCE did he get upset or get frustrated with any customer..just went from one task to another. He even assisted me in finding a coffee (Because with the makeover the public coffee station has been removed?? Really sad there Wireless Zone Corporate for that decision..small snack area always made people feel at home and relaxed while having to wait..should put it back..and get more comfortable seats for patrons?) I am sorry that I didn't get to this sooner but definitely was not going forget it because Wireless Zone Groton has been my family's go to phone stone for about ten years. Mike is always willing to step in and try to help with any issue any of us have, from lost, to broken to wrong color(sorry Mike!) Just an awesome employee and wanted to be sure to say THANKS!!!! Ps A couple months ago I had an issue with a bill from Verizon and Matt helped take care of it with WZ Corporate as well. So obviously, the awesomeness of WZ Groton employees is spread throughout the store! Kathy Ladd

I had an offer from Walmart for an IPhone 16 that sounded too good to be true. Since I am a Verizon…read morecustomer for more than 20 years I came home and called Verizons 800 number. The representative told me to go to the Verizon store because they were having a promotion for an IPhone 17. So my husband and I went to the Verizon store in Groton. I explained to the representative about the offer from Walmart but asked about the better offer from Verizon. He had no clue as to what I was talking about so asked me about my internet service bc they are now part of Frontier and I could pay less for internet. I again asked about the promotion on the 17 iPhone. He knew nothing about it. I said maybe one of the other reps knew. From his desk he called to I believe her name was Abbey who had her back to him. I then tried to explain to her that I was told from the person from the 800 number that there was a promotion on the 17. Meanwhile as I was trying to tell her she continued to have her back to me as though I was talking into the air. My husband was so annoyed he got up and said "let's go". When I got home I called the 800 number again bc I felt I should speak to someone who knew what was going on. I explained to a young man my experience and within 5 minutes he told me exactly what the promotion was. He was pleasant and knowledgeable. I thanked him for listening to me and explaining to me what the promotion was. I Will NEVER go back to the Groton store. They treated me so disrespectful as though I didn't know what I was talking about. Yet never told what the promotion was for the Iphone 17. I will go to Best Buy to purchase the phone.

Waterford AT&T store is always so friendly and helpful and knowledgeable. Brayant was very patient…read moreand helpful. He went out of his way to help me with my iPhone. Wonderful service! Thank you.

Hosea was a huge help when our phone was hacked. Knowledgeable, friendly and patient. We were so…read morehappy he was there to help