I remember i tried to cancel my line and I had to do it over the phone and the lady kept trying to…read morereel me in with offers but i just couldn't be bought, the area I lived in didn't have good coverage. I found out after the call she never cancelled my plan! And after reaching back out because I was still getting charged I actually was on the line with the same lady this time she hung up on me and thankfully I got someone else who was able to help me cancel afterwards but they couldn't reimburse me or have access to any recordings even though they record calls!

Very organized, Fast Service Friendly Service. Employees always patient and helpful. What else…read morecan you ask for.

Lynette was amazing - saved me money monthly while adding an additional line! Great service! Very…read moreclear communication.

The service was outstanding. My AT&T account questions were patiently answered and concerns I had…read morewere resolved.

Patrick at Wireless Zone in Dunns Corners is the absolute BEST. We have been working with him for…read moretwo years since we switched from AT&T, and we can't say enough about the awesome service he provides. He has always gone above and beyond for us. Why haven't you gone here yet?

Great staff - great customer service highly recommend getting your phone and TV service. Pat hooked…read moreme up for my business and for my own personal cell.

Excellent service here! Chris Rosario and his manager Hannah really care. They are both great!…read more Best in the area and avoid Waterford and Groton. Go to the New London Verizon Store. Great job!

Do NOT go here. Highly recommended Waterford Verizon or east Lyme over this location. Upon arrival…read morethere was one employee helping a couple at a desk so we sat on the bench to the side and he stated he would be with us shortly. After 20 minutes we politely asked the employee if we should check out Waterford or east Lyme if he had much longer left with his current customer. He stated "well I have a coworker here somewhere I'll try to locate." Then he went and found Manager Joseph Lopez who claimed he "owned the location." Joseph continuously took phone calls mid meeting or helped others who just walked in which prolonged our progress causing multiple delays, never apologized once, even after being there for an hour with little progress. I told him we would stop the process and go elsewhere to which he replied "go ahead, but this phones disconnected now." He is extremely unprofessional and lacks customer service!

Marvin is the BEST ever !!!! Very professional and kind and caring. He takes good care of the…read morecustomer. Absolutely wonderful personality and delights in helping me. I highly recommend Marvin . He is amazing. Thank You Marvin !!!!!!

I couldn't be happier with the service I received during my recent visit to Verizon at Lisbon…read moreLanding. Justin, the associate who helped us showed great alacrity, no sign of impatience or irritation at my lack of technological ability and knowledge. I had lost my phone and was distressed, Justin explained all my options to protect my information and secure a new phone and walked me through the process. Beyond having a great personality, he was highly knowledgeable and adept with technology.

Tom in the UPS section was a great help to me in an Amazon return and saved me a trip back home…read more Huge thanks! Great customer service! Thanks Tom! Elisabeth

The friendliest store to deal with, I go out of my way to visit for purchases & printing!read more

I used this Cricket store 5-6 years ago. They couldn't have been nicer or more helpful. I was about…read moreto pay $300+ for a phone when the tech found a new phone for under $60. I was so thrilled I bought one for my daughter as well. The Motorola phone has been great. I am about to return for an upgrade.

I bought one phone and the worker grabbed the wrong one he didn't realize until I paid to make…read morethings worse he took a good 45 minutes and a couple phone calls trying to figure out how to do a return ended up charging me for two phones DO NOT GO TO THIS CRICKET the prices are great but they obviously don't know what they are doing go to a different cricket if you want to use them I am going back today to get this fixed Update: After going to the Brooklyn CT store I got this straightened out. People in the Brooklyn store are a lot better. I am very pleased with the Brooklyn store but Not with Norwich

This company recently began sending spam to my business email address…read more No, I have never had any business dealings with this company before. No, I have never signed up for any of their newsletters. No, I have no interest in their products whatsoever. So the question is, since I did not give you my email address, where did you get my email address? Perhaps you should be more careful on how you get people's email addresses. Not a chance in the world I would ever do business with this company.

Great Place to work. A companyy that really cares about both the customers and their employeesread more