I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

Thank you for fixing my phone and being so practical about it…read more Yall are very kind and thank you for being nice

The fellow working here was fine, helpful and informative. What I don't like is the way the chain…read moreadvertises. Yes they do some car key fobs but there are many, many exceptions. The lifetime warranty that is complained about elsewhere is actually a good deal and I've found all locations honor it. It depends on your key fob. I have one in which the battery lasts forever so I didn't get the warranty on that one, but the other fob the battery drains every couple of months or so and this has been totally worth it.

I am very happy with WEDGE at 911 Tech Repair. My daughter broke her iPad screen right before a big…read moreroad trip and there was no way I was going to leave without the iPad getting fixed. I found 911 Tech Repair online and I was happy to know they were right down the street. The pricing was VERY reasonable and it was a one week turn around time. Which was also reasonable for me since we were leaving in about 12 days right when she broke her iPad screen. The iPad works great and looks as if it had never broken. Experience one. My second experience was when I took in my iPad mini. It was put away in my drawer for about a year and some odd months. I had lost all hope. I had cracked the screen in a small area but as time went by the cracked screen got bigger and bigger. I finally took it to the mall in 2014 to get fixed. They fixed the screen but the iPad mini never worked again. The functions were not doing as instructed. I had no idea the mall stand had done a bad job. I just thought the cracked screen had effected the entire gadget. I had already taken my daughters big iPad this December 2016 when I told him about the iPad mini and he told me to take it over. He educated me on what the place in the mall had done wrong and how he could fix it. He told me to come back in 3 hours and that is what I did. My iPad mini works fabulous and I am so happy to have found this place. I strongly recommend it.

Horrible expierience!!!!! Brought a perfectly fine samsung galaxy s20 ultra 5g in to replace rear…read morecracked cover. all worked fine even though rear crack. tech told me $49 to replace. upon picking up phone it no longer had cellular service!! tech tried to tell me screws were missing inside and cover probably was opened and super glued. this was a new s20 in the box. wrapped and all perfect when purchaed. After getting frustrated without resolution, owner came out and and screamed fxxx you 3 times in a row at the top of his lungs. don't make the same mistake and go elsewhere! this owner or manager is not a business man. and no one wanted to give me his name. how he has more good reviews than bad ones is baffling to me. after reading 911 hackjob response. yes there was a tmobile disruption. however my phone still does'nt have any text or phone network. Everytime your company screws something up, by accident or dishonest upsell, you will always have the excuse of blaming the guy who supposedly was internally into the item previously. a person would'nt know this after you already opened the item up! Understand, everything worked except blurry close pictures before i came in. I now have nothing. Bought another phone. This outfit had no response to ruining my phone. No insurance, loaner phone, and was yelled "fuk you" 3 times in a row by some creep, who would not tell me his name. Previously, when walked in back to lock my sensitive files. i noticed how discustingly dirty this shop was. electronic shops should be virtually sterile. This is not acceptable. So what happened to my phone Einstein? There was a company when i was a hvac tech that worked for a very slick dishonest owner, which I would not work for anymore, and quit. i know how shady businesses work. Stay away!!!!

I needed to update my phone. An unlocked phone I purchased elsewhere to take to Italy...Which…read morenever happened!. Went to a different Boost mobile location and the guy there was uninformed and gave wrong info. This location in Crystal Lake is undoubtedly the BEST. The guy there takes time to understand what I wanted. Did the work quickly, and at a price I was more than happy with. Boost is great for inexpensive phones and service, and this Boost location is the absolute best place to get your service.

Ive been here a couple of times, and its been grate Very…read morehelpful staff here! And also, they help you choose phones for your everyday need

10 STARS BEST CUSTOMER SERVICE EVER! Love this location and…read morethe people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we've had in many years!!! We highly recommend this location. Great hire manager. They deserve a raise.

I went in to return a clothing item I purchased online. The email directions I received said that…read moreif printing was an issue, the UPS Store would gladly help me print a return label. Great, bc I'm tech challenged! Anyway, the person in the store would not help me and rattled off directions I didn't understand, and kept eye rolling me. I know I deserve it, but what part of that was customer service? I can't be the only one. Disappointing!!! (Btw, there was no one else in the store at the time, so it's not bc they were busy.)

This is a unique hybrid of 1) old fashion customer care provided when YOU need help, no waiting…read morethrough an emergency tech problem until they get back to you and 2) cutting edge tech solutions designed to meet any need. I have use this company for years. Before I started using them my computers would blue screen and have other technical issues that slowed down my business and caused countless issues of lost data. Since I switched to Safehaven none of that has ever happened again. No more blue screen no more lost data no more downtime. The personal care and attention combined with innovative tech savvy is a rare dynamic duo you see much of anymore.

We had Goran come to our business today to transfer all the data from one computer to another. The…read moretransfer was super smooth and painless. Goran made sure that everything was working just the way we wanted it before he left. He was on time and very professional. So happy that we/I have finally found a super knowledgeable and trustworthy IT guy for our small business!!! HIGHLY recommend him to everyone for their computer software issues.

SCAMMERS! BEWARE! i paid $140 for a "better quality" iphone…read morescreen replacement with 60 day warranty. the screen did not work correctly since day one. refuses to replace screen or give my money back

I have been there twice in the last couple weeks because my daughter keeps dropping her phone…read more Both times the nice people there fixed her phone quickly as a walk-in. I'm happy we found a local, reliable, and honest computer repair shop with reasonable pricing so close to my home.

The store was very busy but moved fairly well. Everything was explained and I was told what to…read moreexpect for delivery of my item. The receipt was clear and the salesperson circled the information he had verbally explained. Impressive customer service.

Not quite sure where the negative reviews are patronizing but this particular UPS store is…read morewonderful. I have had quite a bit of good experience here. They are very helpful and accommodating for returning Amazon packages. Staff is always quite friendly, would highly recommend! Very convenient in and out.