The Pleasant Prairie WI Verizon store is the one I go to for years! They have always been helpful…read morein meeting my technology needs Phone especially for our family ! I have some bundles movies and music ! Make an appointment for better service as they get busy and there is limited wait space! Parking is fine in the lot .

I was promptly greeted and taken care of with zero wait time the first and second day I visited…read more Visiting for work purposes and my personal iPad wouldn't charge so I went in to buy a charger thinking it was the problem and it was not. Consequently, I had to get a new iPad shipped because it was a port issue. I had insurance and there was no cost to me and the tablet came promptly the next day before 10am. Customer service was swift and fantastic to me.

Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what…read morebrought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child

The staff here is extremely rude. I placed an order over the phone for a apple watch. I chose the…read moresame day in store pickup option instead of having it shipped. Few hours later i came into the store to pick up my watch and i was told it wasn't ready. The store was going to close in 30 mins and the reps in store told me a Manager was not available to "Push my order through". I was told it can take up to 72 hours for the transaction to process. I then asked what the purpose of the same day pick up was...long story short the rep went to the back and was able to get my watch within 5 Mins. Why give me all the trouble when clearly it was never a big deal to begin with? I will never go back to this store

Walked in at 2:45 on Sunday directly past to service agents who were working immediately to my left…read moreand right - neither bothered to even break I contact with their phones to acknowledge our entry. Build about the store for about 10 minutes walking by them several times, waiting to see if someone else would come out to put us in the queue explain to us where we We are in terms of timing for getting service, or just about anything that acknowledge our presence. Another couple came in about four minutes after we did and experienced the exact same thing - totally ignored. We walked out and were getting in her car when we saw the other couple do the same. I asked did they even stop to eat now would you? They replied, nope didn't even look up worst service ever had a Verizon. I have to agree total fail.

They opened just a few weeks ago, and they're so good! I had to switch to Verizon, and Rachel in…read moreparticular was incredibly helpful, got me all the best deals, and made sure I understood what was happening. They are knowledgeable, extraordinarily kind, and the most helpful staff of a technology store I've ever been to. Thank you, Verizon!

Spectacularly rude, shockingly lazy, and completely unprofessional staff. The supervisor doesn't…read moremanage anything -- they just preside over the chaos like it's normal. If you value your time and basic human respect, go literally anywhere else. Spectrum is a disaster.

they don't answer their phones. Tried Wauwatosa Kenosha Pleasant Prairie Lake Geneva none of them…read morepicked up the damn phone!! Why in the hell would I pay $157 a month for person to talk to when there's a problem as I have I tried to call my cell phone number. It one time and drops dead same thing for all the numbers above. What a bunch of bullshit.

The location close to me didn't have the part needed to fix my Samsung; they called Kenosha, told…read morethem to reserve the part for me. I called Kenosha to confirm that I'd be in on Sunday when they opened. Everything went great from there! Juan, the tech on duty, listened while I explained the problem (cracked screen). I was going to buy a screen protector, he offered a different option (cellHelmet liquid Glass) which I opted for. Two hours later I had my phone back, works great. Juan was super nice, very helpful. This entire experience was great. Thanks!

Would never recommend coming here for PC repairs. They wanted to charge me $30 a month for a…read moresubscription to clean my PC on top of the charge fees to even clean it with a week turn around. Would never recommend you ever bring your PC here, maybe their phone repair policy is better but theres so many more local places that offer way better prices. Customer service was nice but doesn't excuse the rest of it.

Worst service ever. Waited an hour to be helped. There was no sense of urgency on the part of the…read moreemployees. There were only 2 people ahead of me in line and we waited for an HOUR to be helped. Marc and Catalina were the only ones working and they had no sense of urgency. It's the holiday season.... have more people working!

One in particular was very rude and condescending. I came in to get a better explanation of refund…read moreI received. The guy spoke down to me in front of the manager and two other employees. Then for no purpose at all, told me I was lucky to get a $9.00 reimbursement for our old phones. That they don't usually do that AND 50% off a second phone deal. He's the idiot who sold me the phones. Very passive aggressive and arrogant. It wasn't like I was demanding both deals or a better refund. I wont be walking into that store again.

My two iPhones have service through Us Cellular, and it is the best service I've had. Not only the…read morestore, but the representatives have incredible customer service! All of the protection i have on both of my phones for as much as $190 every month, Its decent. I've even been in Arpin, up north visiting, and i would have great service. And if i need more time to pay my phone bill, i can get up to 3 days grace period. I've never been happier.

I signed up for internet service and it was very spotty and weak and often went out for days. When…read moreIwas able to get another provider and cancelled my service I was told that the amount I paid to cancel was all I would owe. When I began getting emails that I had a past due bill and threatened that it would go to collections I called and was informed that I was responsible for an entire last month of service I didn't use. When I complained I was referred the very long and hard to understand service agreement and because I canceled on the wrong day I indeed was responsible for the fee. my complaint is that I wasn't informed of that when I canceled and told I was paid up. I have had trouble with this company the entire time I have been a customer. I strongly advise looking elsewhere.

We were talked into going to AT&T by a slick representative--worst thing we ever did! The phones…read morewere a nightmare--working periodically!! Thus began visiting the store on a daily basis. Then the tv shut down--back to the store!! It was the remote--brand new supposedly...2nd worse thing was changing back to our previous provider--AT&t doesn't take phones back--we have to sell ours at a loss!!! Don't even think about switching to AT&T !!

TERRIBLEEEE customer service. I will definitely not be going back there. No wonder why there was no…read moreone there!