Employee was excellent and went above and beyond to get my phone working again. I'd go back here…read more Best part was that there was no line and got helped right away. Only reason I wouldn't go here is that they are a 3rd party retailer and that often has strings attached in the cell phone world like lower promos or extra fees. Authorized retailers like this you have to really watch for fees and extra charges and they tend to give the carriers a bad rap. Otherwise yes they can definitely help you out.

Took my new iphone to this store to get everything from the old phone transferred over. No lines,…read moreno waiting. Michael was very friendly, very knowledgeable and very professional. Treated me like we were old friends. Answered all my questions and had me ready to roll in about 10-15 minutes. Highly recommend this store and Michael to anyone needing help.

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

I've had to deal with there customer service 3 times in one week, they suck I hate this company and…read moreI can't wait to switch to Verizon again.

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

Took us over an hour to speak to a guy standing there doing nothing, for a 1 minute conversation ,…read moreI am so glad I cancelled by plan because this was the worst experience I have ever had with a cable company. So awful and I do NOT recommend

We went to Verizon again today and we experienced the same wonderful experience that we had…read moreyesterday. Jon and his boss worked very diligently to fix our purchased items. After a hard hours Jon did marvelous work! Thank you again, Jon You are certainly an exceptional person at what you do!

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

I switched five phone lines and purchased three watches from Bug Tussel - authorized agent for AT&T…read moreMonroe WI on 9/22, paying $1,143.36 by card for device taxes, a watch deposit, and one watch in full. Despite confirming the transaction, AT&T processed multiple additional transactions, resulting in my bank's fraud department flagging them and creating significant confusion around my payments. AT&T also created a second "ghost" account in my name, provided little explanation of how the payment system worked, and required me to spend nearly 20 hours over the last 7 days on phone calls, in stores, and resolving issues. Multiple devices and watches were shipped, lost in transit, reordered, and then incorrectly handled; a watch that I had legitimately received and paid for was even flagged by AT&T as stolen. I repeatedly received billing updates and charges that I could not understand or reconcile, and promised receipts were never provided. Customer service calls routinely involved lengthy hold times, including calls lasting 2 hours and 37 minutes, 2 hours and 20 minutes, and 1 hour and 17 minutes. Store and customer-service representatives repeatedly gave conflicting information, were unable to resolve basic account and billing issues, and in some instances were dismissive of my concerns. As of 9/30, despite receiving the remaining watches, I still do not have clear answers regarding my charges, account setup, watch activations, or how the incorrect transactions and devices will be resolved. I am seeking AT&T's assistance in reviewing the entire account, reconciling all charges and payments, correcting the account and device records, resolving the watch issues, and providing a clear explanation and appropriate resolution for the significant time, financial disruption, and inconvenience caused to me. I would like to speak with the Regional Manager about my full experience and I would like to file a formal complaint with a corporate partner. But those people hide behind their store managers and are unreachable.