I like working with Suess Electronics, they are helpful, knowledgeable, and courteous. I have made…read moreseveral purchases over the years and always feel that they really appreciate the customer. I have a complicated system for the average person. Hank was the support staff that set up and trained me on the equipment. He was great; patient, and knowledgeable - give him a raise! :). Thanks again, Suess - so much better than the big box stores. Bob VB

Installation technicians Hank and Rob did a GREAT job installing our Sony 65" xBR set. Their…read morecollective installation skill set coupled with their tech knowledge and friendly demeanor were key In understanding and operating our new Sony. Professional, polite and respectful of our home was the "icing's on the cake " that completed our experience with Suess Electronics. We highly recommend this exceptional audiovisual provider over any other Wisconsin provider. We will be back! Mike & Nancy. GB

I stopped into Best Buy today completely overwhelmed about gaming computers, and Eli was absolutely…read moreincredible. He took the time to explain everything in a way that actually made sense--graphics cards, processors, cooling systems, all the stuff I usually get lost with. Eli didn't rush me or push me into anything. Instead, he walked me through the differences between pre-built systems and custom builds, what specs matter for different types of games, and even helped me figure out what would fit best in my budget. You can tell he genuinely knows his stuff and enjoys helping people. I left feeling confident and excited instead of confused. If you're thinking about getting a gaming PC or just need someone knowledgeable to guide you, ask for Eli. He made a huge difference and I appreciate the great service!

my son (11 year old) got in line to purchase pokemon cards. when he got to the counter, the…read more"manager - Santiago Treekus" refused to sell him pokemon cards. there were other other people in line behind him, they also had kids, and their kids were able to purchase pokemon cards (after refusing my son). i heard about the incident and went back to the store an hour later to find out what happened. Santiago wouldn't come out to talk. The counter rep says their policy is one transaction per credit card (which is not true), but this had nothing to do in reference to not selling my son pokemon cards. I spoke with another manager there (Josh), and it didn't seem like he cared or showed any concern. He even made a comment in reference to "it's just pokemon". i called corporate and reported the incident. Most likely nothing will happen to fix this issue or compensate us for the poor service, but just wanted the community to be aware of the people working there.

Do not go here. I brought two iPods in; I wanted the hold switch from one, put into the other. They…read moreconsistently got confused about which iPod I wanted fixed (even though they were different colors and one was a 120GB and the other a 30GB.) They once called me and asked me to hold without even saying who was calling, then asked about which one I wanted fixed again. I finally called them back and asked if they had switched it; they said yes and they were just going to charge it and test it, then they would call me back. I didn't believe them, so I drove out there. When I arrived they still had not tested it. They plugged it in and said that the battery was bad, even though they themselves checked it when I brought it in. They said they could swap the batteries also; I told them the other battery was bad, which I previously told told them when I brought it in. Then they said they would have to put a new one in. At this point I asked to have my iPods back. I asked again if they had switched the hold switches, to which he replied, yes. I then offered to pay for any labor, but he said, no need. I got home and found out that the battery cable was unplugged! That's why it wouldn't charge. And also that the hold switches had not been switched.... I just tried calling them to inform them of their mistakes and clear up anything, but this time they did not answer my call, and I know they are open. I did leave a message, so I will update if they call back, clear things up, or apologize for this ordeal. Again, do not trust any of your electronics at this store. Very unprofessional. This review is for the Appleton location. UPDATE: I did talk with someone from another store and verified that the part was not changed. Then later Electronics Etc from Appleton called me back and said that the guy who was supposed to change the part, did not in fact do it, and that they thought he did. Respect for them calling me back and trying to make good--that gives them some positive points. I did see some people on facebook give them good reviews. I told them I just wanted them to know what happened and that their customers should not be treated that way. They asked if they could do anything, but I declined. I will not be bringing the iPods back there. More honest communication is needed; I would not have minded waiting longer for them to fix it, but what happened was too much.

I would give this business zero stars if I could. We have had a terribly experience. We brought our…read moreiPad in to have the screen replaced. Two days later I went to pick it up, and they sent me out the door with someone else's device! They had no idea where mine is and *think* it went home with another customer. They did not apologize or even seem to care about our personal information/data being compromised. And if they ever find my device, they still want to charge me for the repair. Terrible customer service & terrible all around experience. Steer clear!

Wow, thanks Jim and Travis! I had decimated my HP laptop and Jim explained in a very knowledgeable…read moreway how much parts and labor would be to repair. I decided to say good bye to a substandard PC and purchase a refurbished one from Jim. He made it convenient and the pricing was awesome. I took the Dell laptop home and was was wowed right away, I spent years working with a very slow PC. But, didn't realize it. The one Jim sold me is a thousand times faster! Jim transferred stuff from my old PC to the "new" one and without me having to remind him he put my wireless mouse attachment from the old lap top. Great work. I am very grateful. You guys are never allowed to retire. Don Lofgren Jr.

These guys are great. They have plenty of time to explain what I'm interested in instead of…read morereading amazon reviews all night. Whenever I need an accessory they have the good stuff instead of the cheap flimsy stuff from Walmart. When my wife's laptop got hacked (our fault) we had them do the re-install to save me the hassle. Definitely trust their advice.

Such a scam of a pawn shop. Don't recommend. They will sell your items for 5x more than what they…read moregive you which is extremely lower than the value. The employees are rude and entitled.

I ordered a VR bundle for my PS4, it arrived very fast, and everything looks to be in fantastic…read morecondition. I'll definitely be shopping here again. I recommend this place!

Went in to the store a few weeks ago to get a quote for surround sound for the house we're building…read moreand met with a representative. We left more confused than when we entered, the sales rep was so unorganized and confusing. He asked us to email him our blueprint so he could give us a bid, which I did as soon as we left and he never even got back to us with a quote or responded. Will never go back.

I really appreciated the help sound world gave my parents. They made a few recommendations that I…read morewouldn't have thought of that worked out much better and saved them a ton. Extremely friendly staff! We worked with Jake who took the time to explain different options and give us his well thought out opinions which were great. There are lots of electronic stores around, but if you're looking for really great customer service and piece of mind that what your being sold is at a good price, and that you're being shown what you need, then I would go to these guys! Thanks again guys!

Rather than submit bad reviews, I simply take my business elsewhere. That said, when businesses…read moreexceed my expectations, I want to make sure I let the world know. Spoiler alert... Grand Appliance and TV of Appleton exceeds expectations!!! I was looking for a Speed Queen Washer and Dryer set, and discovered Grand Appliance was a local Speed Queen dealer. Knowing I was going to buy a quality product that is manufactured by Alliance in Ripon, Wisconsin, I wanted to also make sure I was going to deal with someone that was professional, personal, and knowledgeable. Willie was this guy and more! He was on point from the very beginning, answering all my questions and doing whatever he felt was necessary to make sure I was taken care of. Between the purchase and delivery of my new washer and dryer, Grand Appliance had issues with their telephone lines (no fault of their own). This proved to not be a setback for them, as they continued to communicate with me through email and temporarily routing their phones through other store locations. Even after I made a last minute request to have a side vent kit installed on my dryer, Willie made sure my purchase was delivered as requested and on time. Emulating the characteristics of Willie, the gentlemen that delivered the washer and dryer were also outstanding. They were both very professional and cordial with my wife who was home to receive the delivery. They were also very careful to not damage any of my property, including our new puppy that was trying to nip at their ankles as they carefully maneuvered throughout my house. Well done, Gents! Topping everything off, I am thoroughly satisfied with my new Speed Queen Washer and Dryer! I encourage everyone to buy a Speed Queen from Grand Appliance. I would also encourage them to buy before September 30, 2019, taking advantage of Speed Queen's Anniversary Promotion of a 10 year Parts and In-Home Labor Warranty! I look forward to Grand Appliance opening a store in Green Bay, which is where we will be going when we upgrade our Kitchen appliances!

Well, I must tell you I went there with great expectations and became sorely disappointed.. The…read moredelivery guys were great did a great job very kind and I appreciated that. But when they left, it took three days for the refrigerator I bought to get to the temperature where I could put food in it. So I called and talked to one of the sales guys there and he told me that he would Tell the person I bought it from all about it and they get back to me well that didn't happen so I give the guy who deliver it an A+, but I give the guy who sold it to me an F. If this is how they treat their customers don't go there you're wasting your time And money. This happened seven days ago and I still haven't heard from them.