Shane was an excellent, knowledgeable and helpful saleman. He provided us a custom installer for our replacement double oven and accommodated our delivery schedule. I would absolutely shop for a major appliance here again read more

I typically don't write reviews, but my experience with this company was extremely disappointing. After multiple calls and being transferred several times, I finally placed an appliance order, paid for it, and received an order confirmation. I heard nothing for an entire week, so I contacted them for an update. That's when I was told that the appliance I had purchased had been given to someone else and that they had ordered me a replacement with a two-month lead time. What was most frustrating was that no one seemed willing or able to do anything to resolve the situation. I was simply told there was nothing they could do, and the overall response made it seem like my situation was not a priority. This was going to be my first purchase from this company, but based on this experience, I will not be purchasing from them in the future. If this is how difficult it is to simply place and receive an order, I can only imagine how difficult it would be to get support if something actually went wrong with the appliance. Very disappointing experience, and I would caution others to consider their customer service before purchasing. read more

Forget any kind of post-sale support. They never answer the repair phone, the extended warranty company takes days to get back to you to schedule something - assuming they do - and when you tell them you need something expedited so you can ... you know ... cook food ... they just shrug and don't care. Go anywhere else. read more

Well, I must tell you I went there with great expectations and became sorely disappointed.. The delivery guys were great did a great job very kind and I appreciated that. But when they left, it took three days for the refrigerator I bought to get to the temperature where I could put food in it. So I called and talked to one of the sales guys there and he told me that he would Tell the person I bought it from all about it and they get back to me well that didn't happen so I give the guy who deliver it an A+, but I give the guy who sold it to me an F. If this is how they treat their customers don't go there you're wasting your time And money. This happened seven days ago and I still haven't heard from them. read more

I wish I would comment like others. We did not have an amazing experience. We walked in at 10:45 am. I think we were greeted. Either way I yelled hello. We started looking at appliances and no one came to greet us. We started walking to the counter, 1 employee looked at us and continued to walk away. Another customer came in she went to the counter and they dealt with her. Third employee sitting behind counter. We walked out. read more

Kept us informed as to arrival time. Unboxed refrigerator, put in place, leveled it, and set temperature, icemaker! Great job!! Thank you read more

Well, I would like to say that I want to give them a good review, but I'm . They refrigerator the guys who were great. But I had problems with the refrigerator. It took three days for it to get to a temperature where I could put food in it. So I called and told the people about it and they told me get back to me and that was almost 7 days ago nobody cared to call me. Nobody cared to resolve the problem to I him an F. They got their money and I think that's all they care read more

Had a large selection and salesman was very knowledgeable about the width and depth I needed. I chose exactly what I needed at a great price. Installers were quick and focused and I'm very happy with the stackable washer/dryer. Would highly recommend. read more

Kate and Brandon at the Appleton Wisconsin location were super helpful and very knowledgeable about their products! Wonderful interaction and highly recommend Grand Appliance and their team! read more

I felt the service was best in my area. The price was fair and Nick was very nice explaining everything about our new refrigerator.

Do not buy Bosch appliances from Grand Appliance. Bosch only has 2 approved service companies in the area and one, Howie Voight, will not service any Bosch appliances bought from here. Even with it the repair being under warranty. read more

Purchased LG W/D at this business. Delivery was timely and professional. Only issue was the salesperson did not inform us at the time of purchase that there was a separate installation price for the pedestals that we purchased. There are two installation prices: one for the W/D and a second for the pedestals. That explains the four stars: the pedestal installation cost should have been provided at the time of sale. Also, that cost was, in my opinion, superfluous. read more

Service is awful! Bought a washer and dryer (unbounded to us they were on clearance, WIN!) so they were delivered and the washer doesn't work. Brand new, doesn't even work! Tech comes out 6 days after delivered and locking mechanism is broke, fried. 2-5 days for parts. Called the salesperson, he was off but the lady said they can return, nothing else. Called when the salesman Brandon P was back, he offered the return on our blue appliances, and for us to buy not the exact set but a lesser one for $200 more! I get it was on clearance but they thing NEVER worked!!! Brand new!!! They did nothing for us besides the full refund. Place is a joke salesman and their manager are so rude and condescending to women. DO NOT BUY from them! read more

Negative 10! horrible horrible horrible! worst customer service and business practice. I bought an oven through their website on Sunday. The next day they reached out to confirm the purchase and set up delivery date and time. We agreed on the following Thursday for it to be delivered. I was told I would be reached out the day before and a 3 to 4 hour delivery window. 2 o'clock on Wednesday I haven't heard anything so I reached out. they tell me that the product was damaged and discontinued and they can no longer get that item. They said feel free to shop their online inventory and purchase a Different model. I am a father of three daughters who has been out of an oven since Sunday. thinking I would have an oven to cook on by Thursday. I figured the three days without an oven would be all right. I now have to find a different oven, won't be refunding the $500 until 7 to 10 business days and more or less left between a rock a hard place. Do not buy from this business. As far as I'm concerned, they should all be fired and the doors should be closed. By elsewhere, you won't regret it. read more

Got two different prices on two different days for the same appliance. Bought elsewhere for less than both prices. What's going on guys?

Great appliances and excellent service. Bought all my appliances there. They are great at taking their time with you - not shying away from answering dozens of questions regarding the product, the upkeep and the process for getting everything delivered. read more

Very disappointing experience. Originally was great, we purchased a stove and had a great experience in store. However, then it was delivered and it didn't work. We were told someone would call us the following day to discuss our options. Nobody called. I then followed up the next day and requested a call back, still no call. So on day 3 we had to go to the physical building to have someone respond to us. There was no apology what so ever for the lack of communication. I therefor asked for a refund, however, they said they couldn't complete it there and would call us the next day at 10 am. 10 am came and went with no contact. So at 1230 I sent a message asking for a call. At 1:00 they called and again, no apology for the lack of communication. Very disappointed overall. read more

Bought a Frigidaire dishwasher and extended warranty yesterday from Grand Appliance & TV, Appleton, Wi. and since we didn't want to wait a week for install, we agreed to pick up dishwasher from their Wrightstown warehouse. Got installed today by a friend who installs dishwashers as a contractor but ended up the control panel didn't work. Called Matt, our sales rep, and he agreed to replace; we just needed to exchange dishwashers at warehouse. Apparently extended warranty only covers after one year? To wait and have them retrieve defective unit and install replacement was going to cost $169. I asked if they'd pay half the install cost for the inconvenience but the answer was an emphatic NO! After thinking about it we decided to go elsewhere to purchase another dishwasher and return their washer to their warehouse and call it a day with Grand Appliance. What most business owners fail to understand is the Lifetime Value [LTV] of their customers. Individual customers contribute to a business's revenue in multiple ways. Direct repeat purchases over many years are an obvious source. Others include indirect contributions, such as referrals and word-of-mouth effects. I don't know what the LTV is for Grand Appliance & TV but I'm sure it's well over $80. What they also probably don't understand is that a disgruntled customer will tell 10 people of their bad experience whereas a satisfied customer will likely tell no one. I'm pretty sure I'll exceed telling 10. read more

I purchased a new dishwasher just before Thanksgiving. We had problems from the get go. Contracted their customer service and then began playing tag with them and LG. Finally in the end I ended up paying 100$ more for the newest model. They wouldn't even deliver and install for free after all that. read more

Rather than submit bad reviews, I simply take my business elsewhere. That said, when businesses exceed my expectations, I want to make sure I let the world know. Spoiler alert... Grand Appliance and TV of Appleton exceeds expectations!!! I was looking for a Speed Queen Washer and Dryer set, and discovered Grand Appliance was a local Speed Queen dealer. Knowing I was going to buy a quality product that is manufactured by Alliance in Ripon, Wisconsin, I wanted to also make sure I was going to deal with someone that was professional, personal, and knowledgeable. Willie was this guy and more! He was on point from the very beginning, answering all my questions and doing whatever he felt was necessary to make sure I was taken care of. Between the purchase and delivery of my new washer and dryer, Grand Appliance had issues with their telephone lines (no fault of their own). This proved to not be a setback for them, as they continued to communicate with me through email and temporarily routing their phones through other store locations. Even after I made a last minute request to have a side vent kit installed on my dryer, Willie made sure my purchase was delivered as requested and on time. Emulating the characteristics of Willie, the gentlemen that delivered the washer and dryer were also outstanding. They were both very professional and cordial with my wife who was home to receive the delivery. They were also very careful to not damage any of my property, including our new puppy that was trying to nip at their ankles as they carefully maneuvered throughout my house. Well done, Gents! Topping everything off, I am thoroughly satisfied with my new Speed Queen Washer and Dryer! I encourage everyone to buy a Speed Queen from Grand Appliance. I would also encourage them to buy before September 30, 2019, taking advantage of Speed Queen's Anniversary Promotion of a 10 year Parts and In-Home Labor Warranty! I look forward to Grand Appliance opening a store in Green Bay, which is where we will be going when we upgrade our Kitchen appliances! read more