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    Steinhafels

    1.8 (53 reviews)
    Closed 10:00 am - 7:00 pm

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    A brown leather recliner chair with padded armrests and a high back is placed on a beige carpet in a room with a wooden desk and black chairs in the background.

    My sale went great. Quick and easy but delivery people don't no what drop off delivery is. They failed to deliver and trying to get ahold of them is nearly impossible. They also call from a California number which looks like spam and don't leave a message. Tried calling the store and they can only email the delivery manager. Doesn't look like I will get it today as promised. Update After trying to call again and getting a hold of customer service after I missed her name originally asked for it again and she said that she didn't need to give it to me. She was extremely rude and unsympathetic that her sales person told me the wrong information which he acknowledged and said it was his fault still want to charge me delivery charge. I have never had such a bad experience with customer service person in my life for 42 years I recommend going to any other furniture store in the state other than that steinhafels and Appleton and working with their customer service its horrible. This is person was so rude to me and losing a customer that has spent about $8,000 in 5 years over $45 delivery charge. Go anywhere else other than this place!!!!!!!!!!!!! if we lose them even on sale it's so worth it.!!!! Please go elsewhere Update They actually told me because I was rude after they were they didn't want my business! Lol I wanted a refund and the employee didn't want to help me. Wow this place is so into themselves. Don't give them your hard errand money they don't deserve it. I went to a local mom and pop shop and found an amazing piece of furniture not over priced in fact exactly what I wanted and the same price of the item that I didn't want but it was in stock. It was an amazing experience at box and drop nothing fancy but great customer service helped me load it up and better products for clearance price. Love this store.

    A dark brown leather sofa with visible stitching on the backrest and seat cushion, showing a smooth, shiny surface.

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    10 years ago

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    1 month ago

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    16 days ago

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    6 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Staff was rude and not interested in waiting on me. I left the store feeling hurt and angry.

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    4 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Steinhafels

    Review Highlights - Steinhafels

    I have a kitchen table that has stood the test of time through all of my kids and homework.

    Mentioned in 2 reviews

    Read more highlights

    WG&R Furniture - Grand Chute

    WG&R Furniture - Grand Chute

    (21 reviews)

    I highly encourage anyone reading reviews of this store to look beyond the customer reviews of…read moreexperience in the store and read the reviews of those who have had issues with this furniture post-purchase. My husband and I have only shopped WG&R since moving to WI years ago but after their clear lack of customer care, we'll no longer shop there in the future. Last summer we spent a significant amount at WG&R after the purchase of our new home. We were encouraged to purchase furniture insurance. Not even a year later we noticed the seam was separating on one of the cushions of the new couch. After an hour-long call, with the 3rd party insurance, we were told seam separation is not covered. We went back to WG&R who sent a service tech to our home to evaluate the tear and were told that it will be up to the manufacturer to decide who covers the repair. If we had to pay for a new cover, it would be ~ $40. Days later a text from WG&R customer service team said it would cost $120 to replace the cushion, and it its our responsibility. We asked WG&R to cover this cost because we paid $600 for furniture insurance pushed by the sales rep, emphasizing that it covers up to $14,000 in repairs. We were scammed for spending money on insurance to be told a poorly made couch cushion is on us to pay for the repair. We hoped WG&R would be in support of taking care of its customers. After back-and-forth texts with support, they treated it as a bargaining stage that WG&R will cover half, and we should cover the rest. WG&R clearly puts profit ahead of its customers. As it stands, we are not going to pay for a replacement. We'll keep the ugly hole in our couch cushion (that cannot be flipped to hide because it is angled) which will serve as a negative marketing piece for WG&R as people in our social network will be witness to the quality when they come over to visit. Save yourself the time and money and go elsewhere.

    I would recommend getting your stuff elsewhere. I got a couch the beginning of May it was missing…read morethe back cushion. I told the lady on the phone 3 times it was the back cushion not the seat. Because she kept saying seat. I just got it delivered today and it was the bottom cushion. It will take another 3 months to get it. If they get it right. I recently down aize my bed. Went to Wgnr in early july. I was subposeto get my mattress today but they ordered the wrong size. So who knows when I'll get that. Never again will I purchase anything there. They don't care about there customers they just care about there money

    Steinhafels - furniture - Updated May 2026

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