Would give you 0 stars if I could. We purchased 1000s of dollars in furniture in August. We still…read moredon't have a recliner, they tried to deliver it 4 times broken. Daughter's dresser was delivered broken, now they are trying to charge us a fee for someone to fix it. Daughters bed set was put together backwards, don't worry we fixed that. Delivery guys banged up wall, door frame, ceiling fans. Our dresser drawer delivered most of them broken. Absolutely ridiculous, and the worst customer service and quality control we have ever experienced. All of our pieces were custom made and should be delivered 100 %. Do not buy from Steinhafels!! Terrible experience and no help to fix all of their problens

I bought my coat and loveseat six months ago I live alone three out of the five leather cushions…read moreare peeling up. I sent them a picture which they apparently have a year warranty on their furniture. They had the audacity to tell me that this was normal wear and tear, and that it was not covered. It had to be from oils from my clothing or my hair that caused this problem and they will not stand behind their product.

I highly encourage anyone reading reviews of this store to look beyond the customer reviews of…read moreexperience in the store and read the reviews of those who have had issues with this furniture post-purchase. My husband and I have only shopped WG&R since moving to WI years ago but after their clear lack of customer care, we'll no longer shop there in the future. Last summer we spent a significant amount at WG&R after the purchase of our new home. We were encouraged to purchase furniture insurance. Not even a year later we noticed the seam was separating on one of the cushions of the new couch. After an hour-long call, with the 3rd party insurance, we were told seam separation is not covered. We went back to WG&R who sent a service tech to our home to evaluate the tear and were told that it will be up to the manufacturer to decide who covers the repair. If we had to pay for a new cover, it would be ~ $40. Days later a text from WG&R customer service team said it would cost $120 to replace the cushion, and it its our responsibility. We asked WG&R to cover this cost because we paid $600 for furniture insurance pushed by the sales rep, emphasizing that it covers up to $14,000 in repairs. We were scammed for spending money on insurance to be told a poorly made couch cushion is on us to pay for the repair. We hoped WG&R would be in support of taking care of its customers. After back-and-forth texts with support, they treated it as a bargaining stage that WG&R will cover half, and we should cover the rest. WG&R clearly puts profit ahead of its customers. As it stands, we are not going to pay for a replacement. We'll keep the ugly hole in our couch cushion (that cannot be flipped to hide because it is angled) which will serve as a negative marketing piece for WG&R as people in our social network will be witness to the quality when they come over to visit. Save yourself the time and money and go elsewhere.

I would recommend getting your stuff elsewhere. I got a couch the beginning of May it was missing…read morethe back cushion. I told the lady on the phone 3 times it was the back cushion not the seat. Because she kept saying seat. I just got it delivered today and it was the bottom cushion. It will take another 3 months to get it. If they get it right. I recently down aize my bed. Went to Wgnr in early july. I was subposeto get my mattress today but they ordered the wrong size. So who knows when I'll get that. Never again will I purchase anything there. They don't care about there customers they just care about there money

The clerk worked cooperatively with me and my decorator. Helped me to understand my options and…read morehelped my decorator to understand them as well. This is really important because I'm basically deaf so needed the decorator's help to understand what was being said.

i cannot say enough about how pleased we are with Amish Home Gallery Appleton. We bought a dining…read moreset, couch, end tables and bar stools in 2021. Everything is quality built and beautiful. A couple weeks ago I noticed the finish on my dining room table was flaking off in one tiny spot. I showed them a picture and they picked the table and all the leaves up the next day to refinish all of it. No argument. no need to beg, just high quality service. I thought I'd be without a table for months. They promised me two weeks. "&ou paid a lot of money for your table and we don't want you to be without it. You will be pushed to the top of the list". I got it back today at the exact time they stated and it is like brand new. Well done, Amish Home Gallery! Incredible product and incredible customer service!

I was expecting more of this store. It was ok. But I'd been hearing so much for years. I didn't…read morethink they had a lot of furniture besides their line of two by four stuff and brand new but Linda cheap quality dressers. Staff was nice. But. Idk. After what I'd heard the last few years about the place I was kind of let down.

We went in just to look around and were asked several times if we needed help by friendly staff…read more The store was neat and tidy. We didn't buy anything but will go again.

When the initial order arrived and the guys were attempting to put the bed together, they had no…read moreidea what they were doing plus there were pieces that did not line up correctly on both my bed and the guest trundle beds. I had to basically redo a bunch of it myself. Days later the bottom fell out of the dresser and I had to fix it myself. The guest room trundle bed does not roll correctly and is a menace when trying to take it out. Fast forward slightly more than 1 year and the lights on the bed completely went out, the whole system fried out, and we rarely even used it. Called to discuss it and was told I could order a new set up for a ridiculous amount of money. Not much option, so the new set up was ordered. 12 weeks later they are still "in production". Whatever you do.....DO NOT BUY FROM THE JUNK DEALER KNOWN AS BOB'S DISCOUNT FURNITURE!

I recently ordered a sofa that ended up having a small defect. Peter immediately sent someone to…read morepick it up, fix it, and return it to me within a very short timeframe. The customer service at Knox is exceptional!

I highly recommend Knox furniture Gallery. They had the perfect piece to compliment my decor…read more More importantly, the slight issue I had in service was cleaned up immediately by an in-home visit. Wonderful sales & service.

Apparently I have a history of buying very large antiques from The Harp Gallery…read more Several years ago, I purchased a grandfather clock from them through eBay. Unfortunately, the shipping company they were using at the time managed to do the impossible and lose an entire grandfather clock somewhere between Wisconsin and Kansas. To this day, I have no idea where it ended up, but I never blamed The Harp Gallery for that fiasco. Fast forward to this year: I spotted a magnificent Wooton desk on Facebook, immediately went to The Harp Gallery's website, called the store, and bought it before someone else could beat me to it. This time, Harp handled the delivery themselves, and the entire experience was flawless. Communication was excellent, the desk arrived exactly as described, and the delivery team was outstanding. They were professional, careful, courteous, and went above and beyond to make sure everything was placed exactly where it needed to be. Buying a 19th-century Wooton desk isn't exactly an everyday purchase, but Harp made the process remarkably easy. The desk was fairly priced, the service was exceptional, and the entire transaction reminded me why they've earned such a strong reputation. If you're looking for quality antiques and people who genuinely care about getting them safely into your home, I highly recommend The Harp Gallery. And if anyone happens to spot an antique French Morbier clock wandering around somewhere between Wisconsin and Kansas, please let me know. It's probably mine.

It has been awhile since we have gone here but we have to go back soon…read more I love the furniture here, it is so amazing and beautiful. There are pieces here that you just cannot find anywhere else. If you are looking for something unique and impressive this is the spot. It reminds me of a museum with the different styles of furniture from all over the world. You will also be surprised at some of the prices as well. Check it out!

Very diverse selection of everything: furniture, housewares, clothes, LP records, and CDs…read more The eclectic atmosphere and friendly staff here makes any visit worthwhile. The management here will even negotiate price on an item in favor of the customer.

Do people REALLY "just leave" their belongings behind or have they been evicted and were unable to…read moretake them with because they're now homeless?!!! I rarely see cars there so I have hope people are not going there to support this "business".