This place has terrible customer service.... manager matthew is the epitome for customer service…read more.. avoid going here. It will save you a headache and frustration!

This review is based on online customer service which is terrible. We got an email in mid-March…read moretelling us about a sale on Breville good till April 10. Online does not reflect the sale price. Five calls to customer service and still not getting it right. First time we called they hung up on us before we even got to talk to a person. Second time they guy said oh well - the online prices are right. The third time the person actually looked up the email and said they would make an adjustment AFTER we place the order. Called again after we placed the order, and they said they would credit the difference back to our credit card. (fingers crossed). Got and email that said that was done, BUT not for the full difference. CALLED YET AGAIN and they still didn't get it right. Who has time for this? What a joke. Will not be shopping at Bed Bath and Beyond again. Don't believe the 'sale price'.

I had used this company to install my new countertops before, and they did a good job. So, I…read morecontracted with them to install new tracks on my kitchen and bath drawers. First, the salesman who was supposed to do the preliminary measurements "forgot" his appointment with me. When I called, he laughingly told me that he forgets appointments several times a month. I then got the owner, Dennis Schwersenska, to do the measurements. Measurements went fine but Dennis made rude comments about soccer to my daughter-in-law (an avid soccer fan). They had to take the drawers to be cut down to make the new tracks fit. When the workers returned to to the install, I noted that many of the drawer fronts had bumps or cracked laminate with protruding screws where Kustom Kitchens screwed the screws in too far when they remounted the drawer fronts to the cut down boxes! One worker denied doing the damage while another one admitted their fault by working to fix the problem by taking off the fronts and trying to "bang" out the bumps and put "glue" on the cracked laminate. This didn't fix their damage. In addition, when the fronts were put back on, several drawers had big gaps between the box and the front! One drawer was even mounted incorrectly and didn't close flat against the cabinet front. At first I was told there was nothing that could be done to fix the incorrect drawer mounting, but several days later the worker returned and fixed this problem after I called Dennis to complain. While Dennis had one problem fixed, he told me that his workers did the best that they could mounting the drawer fronts to my "CHEAP laminated particle board drawer fronts"!! The worst thing is that I paid over $1,200 to have 8 drawers irreparably damaged. I reported the incident to Angie's List and Dennis refused to resolve my complaint...essentially implying that I contracted to have his company destroy my drawer fronts!!! He concluded that the damage his workers did to my drawer fronts was hardly noticeable!!! IF I CAN GET THE WORD OUT ABOUT THE TERRIBLE WORK THIS COMPANY DOES AND CAN PREVENT OTHER CONSUMERS FROM BEING TAKEN BY KUSTOM KITCHEN & BATH SHOPPE, THEN I WILL FEEL A LITTLE BETTER. For photos of some of the damage, please go to Angie's List and look under "remodeling for kitchens & baths".

From the owner: Kustom Kitchens and Bath Shoppe started in 1978 as a family owned business which it still is today…read more At that time, it was primarily a kitchen cabinet refacing business and offered custom made laminate countertops for the kitchen and bath. From that limited beginning, Kustom Kitchens and Bath Shoppe has expanded its product and services to include total kitchen and bathroom remodeling from concept to completion. We have an extensive offering of cabinetry from several major manufacturers of custom and stock lines of cabinets. We also sell and install countertops of laminate, Corian and Zodiaq, granite and marble, cultured marble, ceramic tile and solid hardwood tops.

What an amazing experience. We had quite the project to complete and had a hard time finding a…read morecontractor to take on the challenge. We are so very pleased we found VKB Homes! From the initial walk through to the final touch ups, this company did an outstanding job. Let me give you a quick overview of how easy it was to work with these contractors. First, the initial sales person, Michael, was incredibly knowledgeable and able to see the vision we had for the first floor. He took a good number of photos and then met with other project managers at their office. From here, we met with an amazing designer, Halley. She answered every question I had and promised me she would guide me along the way. I had some ideas, and everything I forgot, she gently guided to a solution. I was able to pick everything from the exact sink and faucet, to backsplash and flooring. The amazing communication continued throughout the project using an app called buildertrend. We knew when the contractors were arriving for each step of the process. We were also able to ask questions through the app and received quick responses. I did have a couple of change orders, and even those were handled seamlessly. My project has been done now for about three months, and every day I love seeing the finished project.

VKB did our living room remodel and did a fantastic job. Great job and great value. The designer…read morewas great to work with and all the crews were great. Highly recommend.

Kitchen Refacers did an outstanding job remodeling our kitchen. The staff and crew were polite and…read moreprofessional. They cleaned their work area everyday prior to leaving and always arrived promptly. The cabinets were top quality construction and the finished project was beyond our expectations. Would hardily recommend Kitchen Refacers for an expert start to finish project. Stu M.

I would like to thank the entire staff at Kitchen Refacers Inc for the outstanding work they did in…read morethe remodel of our kitchen and bathrooms. They refaced every cabinet with new drawer fronts and new cabinet doors. Included were soft close hinges on the doors. In the words of a happy spouse..."It was worth every penny". If you are looking for an updated look for a kitchen or bath...call Tom at Kitchen Refacers.

Highly recommend! Everything from picking out the stone, the staff member that took measurements…read moreand install crew was a great experience. Total professional, courteous and did an amazing job! Thank you.

I cannot say enough great things about Bay Area Granite and Marble in Appleton. We had a different…read morestore (Surface Creations) install new Quartz countertops in our kitchen. It was a terrible install they took the gloss out of an area when trying to remove a seam chip. We came to BAGM with the intent of replacing the damaged counter. When the BAGM person came out to measure the counter he said we didn't need to replace the counter they could repair the area good as new (something Surface Creations said there was no way to repair, so get over it). Low and behold in less than one hour BAGM's Service Rep repaired the defect, good as new! We cannot say enough good things about BAGM. We wanted to use BAGM right from the start but they didn't do backsplashes, and contractors were hard to find so we went with a store that could do it all. Lucky for us the backsplash person did a great job. We highly recommend you consider Bay Area Granite and Marble for your stone countertops. They are good people and very well qualified.

My review might seem confusing, as it has several separate parts to it…read more The first part was visiting the showroom, looking at samples, working with the sales staff and their coming to measure to the house to measure. The second part was the installation. The crew started with installing the counters and sinks in the bathrooms. Next they began working on the kitchen. During the installation, the installer received a phone call that his wife began ill and was taken to the hospital by ambulance. He took the time to make sure the plumbing connections could be made, so we wouldn't be left with a kitchen that couldn't be used before he left. Part 3, Codi the installation manager came to expertly put the final touches on the install. The counters look beautiful. In the end, the counters and sinks in the bathrooms and kitchen look great and most importantly the installers wife is on the mend. We would recommend Stone Innovations for your counter/remodeling needs.

We redid our bar area and needed help with the counter top and tile. Brooke Beyer did a fantastic…read morejob of listening to what our vision was and directed us to different choices. She was supportive and honest. The gentlemen that installed to counter were courteous, efficient and cleaned up after themselves. They also explained the process. The gentlemen that installed the tile made sure that we had the perfect tile and did a great job of fitting us into their already busy schedule. Everyone was kind, knowledgable and made sure that the finished product was nothing less than perfect.