This Hardware store is VERY FRIENDLY, HELPFUL, they have a power center, repair screens . Great…read moreFamily owned business . Shop Locally !

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

awesome store! Helpful staff that goes above and beyond what is expected for customer service.read more

Now who gets excited about a hardware store? Not too many, but Ed and Shirley run a wonderful…read morebuiness that is well staffed and well inventoried with a variety of the nuts and bolts you'd expect. They also stock many thinks that you wouldn't expect in your neighborhood hardware store. Many gardners know that it is one of the best places to visit in the spring for a good variety of quality plants and seedlings.

Selection is great for cabinet hardware. We drove 3 1/2 hours to find a visual selection of cabinet…read morehardware. But the service not so much. There was one person working and he didn't have any designer or planning kitchen or bathroom abilities. He was a salesman only. He said most people bring their own designers. So if you need help you won't get it here. But it's worth the visit to see all the hardware that is almost impossible to find unless you live in a major city.

Love Brazee Ace Hardware My dad patronized this place, I…read morepatronize following in his footsteps. Know the owners, employees are helpful, knowledgeable, courteous and fun to banter with. Greeted with a smile and "how can I help you" the old fashioned greeting then and much appreciated today. Price wise they can't be beat. Love patronizing small businesses vs box stores. Drive across town to support them. If you haven't stopped in highly recommend you do, you won't be disappointed.

They've gone downhill. I stopped going as much because of the rude lady and then tried to get a…read morelawn mower but it's defective and they won't replace or refund it. Even the last time my daughter was in she said the person there was mean....not sure if it's the same one but giving up on this place.

Older female employee who was the greeter by the door was so friendly and helpful. She pointed me…read morewhere I needed to go. Found what I needed. Would have been nice if cashier said hello after I did. Quick in and out. Nice.

horrible experience. bought a fridge for delivery. delivery is 3rd party. they set a schedule…read morewithout discussing with me. tried to change the schedule and got the run around. finally got a supervisor to change the time, delivery installers showed up 5 hrs late, and couldn't do the install because they didn't bring the tools necessary to remove the doors and hinge them as spelled out in the order and delivery instructions. called to reschedule, and was told the cost of install would be extra. it was one bungled process step after another. Called Home depot to get a new schedule... told me 5 days from now and couldn't pin down a 4 hr window, essentially making me plan to be available 12 hrs that day. this is completely unacceptable. I will never ever buy an item from home depot with 3rd party install again.

The product was fine. The customer service was good. Their price matching policy needs to be…read morereviewed and augmented. Purchased a grill on 7/2/26 for our cabin which is several hundred miles away from the Lowe's. The purchase was $251. The very next day the grill sells for $179. When we returned from vacation I contacted the store and was told that it now sells for $279. That is what they would now charge me. I even offered to send the screen shot of the listing. Sorry, you would now pay $279. Doesn't matter if it was reduced the day after purchase, it's what it is listed at when you contact us. Had a similar experience last year with Home Depot. They refunded the difference over the phone. Took five minutes. Good bye Lowe's.

Bought a lawnmower kit online over 2 weeks ago. Nobody knows where it is. I've exhausted all my…read moreoptions of contacts for getting answers and I have no answer. It's just "in transit to store" for 2 weeks. Customer service overall is horrendous. After this transaction is over, however it ends up, I will forget Lowe's even exists. Will never buy from them again as they can't be trusted.

I haven't been in Home Depot for several years. I just use other places. However, a few weeks ago I…read moreneeded several items, electrical, some gutter replacements and other assorted stuff, and I stopped into this store to check them out. I was absolutely amazed by the level of customer service in every department I visited. They offered to cut some downspouts for me, offered terrific advice on finding the right electrical box blanks, and walked me right to where I needed to find other items. The checkout people were helpful and engaging, the selection is amazing, and I left very satisfied. Over the last few weeks, I've shopped there about five more times. Every visit was a delight. Five star service for sure.

I went to purchase a microwave and it needs to be ordered the store is open until 9 but appliance…read moreperson left at 7:15 so i spent time and gas and was turned away Worst customer service ever!!!! would leave negative stars if I could

Always have just the right thing. Great selection of hard to find hardware, and decorative handles,…read moreand small household needs.

Doesn't get any better. Personal service and help. All the staff is very patient and they do…read morecare. The paint department has helped me through many a project. We bring our grand dog in and eat free pop corn while shopping. They also carry the best US made socks in the country.

Great reliable family owned business. Customer service is above and beyond. They've been serving me…read morefor many years. Affordable rates especially if you only need a 1/2 day rental.