awesome store! Helpful staff that goes above and beyond what is expected for customer service.read more

Now who gets excited about a hardware store? Not too many, but Ed and Shirley run a wonderful…read morebuiness that is well staffed and well inventoried with a variety of the nuts and bolts you'd expect. They also stock many thinks that you wouldn't expect in your neighborhood hardware store. Many gardners know that it is one of the best places to visit in the spring for a good variety of quality plants and seedlings.

This Hardware store is VERY FRIENDLY, HELPFUL, they have a power center, repair screens . Great…read moreFamily owned business . Shop Locally !

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

Older female employee who was the greeter by the door was so friendly and helpful. She pointed me…read morewhere I needed to go. Found what I needed. Would have been nice if cashier said hello after I did. Quick in and out. Nice.

horrible experience. bought a fridge for delivery. delivery is 3rd party. they set a schedule…read morewithout discussing with me. tried to change the schedule and got the run around. finally got a supervisor to change the time, delivery installers showed up 5 hrs late, and couldn't do the install because they didn't bring the tools necessary to remove the doors and hinge them as spelled out in the order and delivery instructions. called to reschedule, and was told the cost of install would be extra. it was one bungled process step after another. Called Home depot to get a new schedule... told me 5 days from now and couldn't pin down a 4 hr window, essentially making me plan to be available 12 hrs that day. this is completely unacceptable. I will never ever buy an item from home depot with 3rd party install again.

best place to find affordable tools with great quality. shop at this location all the time and…read morealways find what i need and more. don't forget to look for coupons!

This store in particular is terrible. The employees rarely help the customers and this time I was…read moreable to write this review just standing in line.

Always have just the right thing. Great selection of hard to find hardware, and decorative handles,…read moreand small household needs.

Doesn't get any better. Personal service and help. All the staff is very patient and they do…read morecare. The paint department has helped me through many a project. We bring our grand dog in and eat free pop corn while shopping. They also carry the best US made socks in the country.

Love Brazee Ace Hardware My dad patronized this place, I…read morepatronize following in his footsteps. Know the owners, employees are helpful, knowledgeable, courteous and fun to banter with. Greeted with a smile and "how can I help you" the old fashioned greeting then and much appreciated today. Price wise they can't be beat. Love patronizing small businesses vs box stores. Drive across town to support them. If you haven't stopped in highly recommend you do, you won't be disappointed.

They've gone downhill. I stopped going as much because of the rude lady and then tried to get a…read morelawn mower but it's defective and they won't replace or refund it. Even the last time my daughter was in she said the person there was mean....not sure if it's the same one but giving up on this place.

I bought 20 bags of sunflower seeds in the shell. So far I have went thru 5 bags all have tasted…read moreburnt or over baked. Very disappointed. Purchased in Alexandria MN.

My new construction home built by Apple Tree, LLC President Jason Mroz in Appleton was so poorly…read morebuilt I find myself making monthly runs to Menards to repair all the shoddy workmanship from the builder. Menards what a huge store. They have been so great and helpful in material suggestions and how to repair the drywall and plaster that is cracking, splitting and not properly seamed, caulking nail holes, sealing gaps in interior trim and sealing doors to replacing faulty electrical outlets.

Twice I went in for a quote on kitchen countertops. Got two different people, both pushing me to go…read morewith the most expensive one. when I said I didn't want that, they argued with me and finally did a sloppy quote not giving me all the information and acted like they couldn't get rid of me fast enough. Even if it's a few bucks more I am going with Home Depot. So much more professional and they listen to what you want.

Nice little hardware store in a close location has a very good variety of products and you don't…read morehave to fight to find a parking spot or deal with a bunch of rude people in the mall or big box stores . Mask or no mask stay your distance and you'll be fine . Ask for help and there will be someone there to help you . Very satisfied every time I go in Thank you to all there employees.

This location needs a more experienced person at paint mixing. Was told the color I wanted was not…read morein the system. It was a color/brand I had bought about a year ago. I went home and double checked my can and online. It WAS available. Went to a different store and they mixed it. I usually find this store very helpful, but will not go there again for paint.