Love Brazee Ace Hardware My dad patronized this place, I…read morepatronize following in his footsteps. Know the owners, employees are helpful, knowledgeable, courteous and fun to banter with. Greeted with a smile and "how can I help you" the old fashioned greeting then and much appreciated today. Price wise they can't be beat. Love patronizing small businesses vs box stores. Drive across town to support them. If you haven't stopped in highly recommend you do, you won't be disappointed.

They've gone downhill. I stopped going as much because of the rude lady and then tried to get a…read morelawn mower but it's defective and they won't replace or refund it. Even the last time my daughter was in she said the person there was mean....not sure if it's the same one but giving up on this place.

Always have just the right thing. Great selection of hard to find hardware, and decorative handles,…read moreand small household needs.

Doesn't get any better. Personal service and help. All the staff is very patient and they do…read morecare. The paint department has helped me through many a project. We bring our grand dog in and eat free pop corn while shopping. They also carry the best US made socks in the country.

This spring, I was finally trying to figure out what was wrong with my snowblower from the previous…read morewinter. I went in looking for a particular part, and noticed all the similar looking carburetors on the counter. I asked the parts service person for any tips. He took one apart and showed me specifically to look for and clean out two holes (one being VERY tiny) on the needle valve. After searching, I found it and cleaned it out, and it started up right away! There is nothing like that kind of service at the box stores -- especially for small engine repair.

I was told you can't miss it. I wanted to pick up my garden shears, which I called 'clippers', and…read moreI was directed to a greenhouse door that was locked. Just past these doors supposedly was a garage. I found some helpers, instead. They told me that the front clerk had assumed I was looking for a lawnmower sharpening. We went back to the front cashier, and they pointed out to her that it was a hand tool, not a machine, and that it was right there at the tips of her fingers. She assumed the wrong service I had come for. She also assumed, I guess, that with gray hair and a frumpy dress, that I was part senile. She was really breezy when she did not take the time to properly ID my item. She was really apologetic after her coworkers did her job for her. It's the attitude and the assumptions that got to me. Repair tag 65677.

awesome store! Helpful staff that goes above and beyond what is expected for customer service.read more

Now who gets excited about a hardware store? Not too many, but Ed and Shirley run a wonderful…read morebuiness that is well staffed and well inventoried with a variety of the nuts and bolts you'd expect. They also stock many thinks that you wouldn't expect in your neighborhood hardware store. Many gardners know that it is one of the best places to visit in the spring for a good variety of quality plants and seedlings.

This Hardware store is VERY FRIENDLY, HELPFUL, they have a power center, repair screens . Great…read moreFamily owned business . Shop Locally !

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

I bought 20 bags of sunflower seeds in the shell. So far I have went thru 5 bags all have tasted…read moreburnt or over baked. Very disappointed. Purchased in Alexandria MN.

Great reliable family owned business. Customer service is above and beyond. They've been serving me…read morefor many years. Affordable rates especially if you only need a 1/2 day rental.

I haven't been in Home Depot for several years. I just use other places. However, a few weeks ago I…read moreneeded several items, electrical, some gutter replacements and other assorted stuff, and I stopped into this store to check them out. I was absolutely amazed by the level of customer service in every department I visited. They offered to cut some downspouts for me, offered terrific advice on finding the right electrical box blanks, and walked me right to where I needed to find other items. The checkout people were helpful and engaging, the selection is amazing, and I left very satisfied. Over the last few weeks, I've shopped there about five more times. Every visit was a delight. Five star service for sure.

I went to purchase a microwave and it needs to be ordered the store is open until 9 but appliance…read moreperson left at 7:15 so i spent time and gas and was turned away Worst customer service ever!!!! would leave negative stars if I could

best place to find affordable tools with great quality. shop at this location all the time and…read morealways find what i need and more. don't forget to look for coupons!

This store in particular is terrible. The employees rarely help the customers and this time I was…read moreable to write this review just standing in line.