Never had a problem with their products or sales personal. Would buy from them again.read more

Parts missing from box when I got it home, I decided to return it due to the poor quality of the…read moreproduct and missing parts. Oshkosh store manager said he wouldn't return my money. All he talked was money, didn't care what I had to say. I just retired, can't afford giving my money away to these money hungry people.

They ONLY repair what they sell. Please be aware when buying. I personally have has the issue…read morewhere the business I purchased from "guaranteed" they would service the appliance we purchased but 2 years later they discontinued that service and then I am left with the appliance I really didn't refer and now to try to find someone to fix it.

I recommended these guys before, but now I HIGHLY RECOMMEND them!…read more New refrigerator and have been having problem getting good cubes. They just came out and solved the problem. Jeremy was a great guy! Very professional too. Between Tim selling and Jeremy repairing, you can't ask for anything better. Thank you guys!!

Rather than submit bad reviews, I simply take my business elsewhere. That said, when businesses…read moreexceed my expectations, I want to make sure I let the world know. Spoiler alert... Grand Appliance and TV of Appleton exceeds expectations!!! I was looking for a Speed Queen Washer and Dryer set, and discovered Grand Appliance was a local Speed Queen dealer. Knowing I was going to buy a quality product that is manufactured by Alliance in Ripon, Wisconsin, I wanted to also make sure I was going to deal with someone that was professional, personal, and knowledgeable. Willie was this guy and more! He was on point from the very beginning, answering all my questions and doing whatever he felt was necessary to make sure I was taken care of. Between the purchase and delivery of my new washer and dryer, Grand Appliance had issues with their telephone lines (no fault of their own). This proved to not be a setback for them, as they continued to communicate with me through email and temporarily routing their phones through other store locations. Even after I made a last minute request to have a side vent kit installed on my dryer, Willie made sure my purchase was delivered as requested and on time. Emulating the characteristics of Willie, the gentlemen that delivered the washer and dryer were also outstanding. They were both very professional and cordial with my wife who was home to receive the delivery. They were also very careful to not damage any of my property, including our new puppy that was trying to nip at their ankles as they carefully maneuvered throughout my house. Well done, Gents! Topping everything off, I am thoroughly satisfied with my new Speed Queen Washer and Dryer! I encourage everyone to buy a Speed Queen from Grand Appliance. I would also encourage them to buy before September 30, 2019, taking advantage of Speed Queen's Anniversary Promotion of a 10 year Parts and In-Home Labor Warranty! I look forward to Grand Appliance opening a store in Green Bay, which is where we will be going when we upgrade our Kitchen appliances!

Well, I must tell you I went there with great expectations and became sorely disappointed.. The…read moredelivery guys were great did a great job very kind and I appreciated that. But when they left, it took three days for the refrigerator I bought to get to the temperature where I could put food in it. So I called and talked to one of the sales guys there and he told me that he would Tell the person I bought it from all about it and they get back to me well that didn't happen so I give the guy who deliver it an A+, but I give the guy who sold it to me an F. If this is how they treat their customers don't go there you're wasting your time And money. This happened seven days ago and I still haven't heard from them.

The gentleman was easy to reach. I needed my washer looked at because it was full of clothes and…read morewater. The pump wouldn't pump nor would the drum spin. The washer was 34 years old and it was a Kenmore. It had given me no trouble in those years and I had been washing a lot lately. He took it apart and got information on the motor. Did some research and found out that he could not replace it. It was too old and no longer available. Advice was given out which I took and we parted friends. All that in three days time. He was so professional and I was very impressed. If I have problems again, I will certainly call JD Appliance.

We needed two appliances fixed and was so pleased To have chosen JD Appliance! He came in and fixed…read moreour refrigerator's water system and our leaky dishwasher. It took two trips so a part could arrive and was here within two weeks. Really fair prices and personable service.

Veerryy unsatisfied. The telephone person and repair person were reasonable. Their staffing model…read moreand service response goals are completely unreasonable. They are waaaaaay understaffed with veeeeery long wait times for scheduled repairs. The repair person was new and didn't order all the necessary parts requiring 3 visits and prolonging the agony of none working main refrigerator for 2 months. All this was for a high end newer refrigerator under warranty. Unfortunately this company was the only option to fix this model/brand. Avoid if you can.

Warning: Extremely unprofessional service -- avoid this company…read more I had service scheduled for my refrigerator and washer and was given a standard four-hour arrival window. After receiving a very unprofessional robocall that honestly sounded like a scam, I called in and spoke with a representative who assured me I would receive a call before the technician arrived. I explained that I would be leaving work to meet them, and they confirmed this would not be an issue. On the day of service, at 2:52 PM, I received another robocall stating the technician would arrive in five minutes -- not the customary 20-30 minute notice that reputable service companies provide. I immediately left work and called at 3:02 PM while driving home. The customer service representative told me she would contact the technician to let him know I was moments away. That call ended at 3:07 PM. Despite this, at 3:26 PM I received a call stating the technician had clocked out and would not be coming. From that point forward, I was given multiple conflicting and false explanations. First, I was told the technician had left my house at 3:12 PM, which is impossible -- I was home at that time. Then I was told he attempted to call me a second time from the driveway, which is also false. I have my phone records, and no such call exists. Had he actually called, I could have opened my garage remotely via my app. To make matters worse, this directly contradicts what I was told earlier -- that the technician was being contacted while I was seconds away from home. The lack of coordination, accountability, and honesty is alarming. This company wasted my time, disrupted my workday, and then attempted to deflect responsibility with inaccurate claims. If you value clear communication, professionalism, and basic respect for your time, do not use this service.

Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!

I really liked the communication via text, the two hour window provided the day before, they…read moreactually came in the 2 window as promised and they were done promptly. They were respectful, friendly, professional, knowledgeable, gave tips for how to better maintain my fridge/freezer, and cleaned up after they were done! It didn't cost nearly as much as I expected and we didn't have to buy a new appliance! Our bottom freezer is working perfectly. Glad we picked Mr. Appliance of Appleton! Wish we had known about them in the past when we needed our appliances fixed and instead always got talked into buying new.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Appleton you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.

Great service and great work! Did my warranty work on my Speed Queen very fast. My warranty…read morepicked up the entire cost.

Grant came out to fix my Miele coffee machine and did a great job...now I need to call him to…read moremaintenance the machine. Would refer him anytime. He has a dry personality, but knows his stuff!!