John is the greatest. Fast service. Our dryer wasn't heating. I took him only 30 minutes to take…read morethings apart and change the parts and clean everything out and ready to leave. You just don't get service like that anymore. Thanks John. Extremely Satisfied with him.

John has been to our house many times, every time we have had a great experience! Reasonable labor…read morecosts, so hopefully your parts aren't too costly lol. We recommended John for any appliance help/repair!

Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!

Warning: Extremely unprofessional service -- avoid this company…read more I had service scheduled for my refrigerator and washer and was given a standard four-hour arrival window. After receiving a very unprofessional robocall that honestly sounded like a scam, I called in and spoke with a representative who assured me I would receive a call before the technician arrived. I explained that I would be leaving work to meet them, and they confirmed this would not be an issue. On the day of service, at 2:52 PM, I received another robocall stating the technician would arrive in five minutes -- not the customary 20-30 minute notice that reputable service companies provide. I immediately left work and called at 3:02 PM while driving home. The customer service representative told me she would contact the technician to let him know I was moments away. That call ended at 3:07 PM. Despite this, at 3:26 PM I received a call stating the technician had clocked out and would not be coming. From that point forward, I was given multiple conflicting and false explanations. First, I was told the technician had left my house at 3:12 PM, which is impossible -- I was home at that time. Then I was told he attempted to call me a second time from the driveway, which is also false. I have my phone records, and no such call exists. Had he actually called, I could have opened my garage remotely via my app. To make matters worse, this directly contradicts what I was told earlier -- that the technician was being contacted while I was seconds away from home. The lack of coordination, accountability, and honesty is alarming. This company wasted my time, disrupted my workday, and then attempted to deflect responsibility with inaccurate claims. If you value clear communication, professionalism, and basic respect for your time, do not use this service.

Been dealing with them for two months now on fixing a speed queen wash machine that is under…read morewarranty. They forgot to order all the parts the first time which took two weeks to get and then another two weeks to come install. They ordered the missing parts which took another two weeks and now want us to wait another 3 weeks to install. Horrible logistics planning and overall terrible experience. If this next service they remember to have everything they need it will in total have taken them 3 months to fix our wash machine.

Pleasant shopping experience. Quick turnaround with picking out dishwasher to when it was installed.read more

I have purchased furniture and appliances over the years from Van's and never have been…read moredisappointed.