What's not to love about saving money by buying clearance furniture from a warehouse, right?…read more Nothing, except none of it is true!!! In my experience, BoxDrop Furniture is a well thought out, well executed scam. It is NOT clearance, it's NOT less expensive, it is NOT good quality, and it has no real warranty. This company is cleverly crooked from the bottom up and lots of consumers are falling for it, including me. BoxDrop buys their furniture new from manufacturers just like other furniture stores, but by calling it 'clearance' and locating in a warehouse, they trick you and me into putting little blinders on so we think we're getting a good deal. Plus, they get away with not providing a warranty like honest furniture companies, and they save a ton of money on rent. No wonder its a hot franchise. The only one that loses is the customer. I bought a two-piece reclining sofa from BoxDrop Direct and paid about $1900. It was made by Parker House Furniture. The reclining mechanism on one side didn't work well straight from the box. The other side broke after only 12 days! The furniture was so poorly and cheaply made that if you moved in the chair the whole thing wobbled. During the sales process Dan the owner had told me the sofa had the warranty advertised by the manufacturer and they claimed it had a 3-year warranty, but when I called BoxDrop to request warranty service, Dan told me he had to "get permission" to repair it. First he had his guys come and take pictures and insert little washers into the furniture. Apparently they have to do that alot; he carries them in his pocket. They claimed that would fix it, but it didn't. When that didn't work Dan said he couldn't do anything else until he got permission from a company called "RSS" (which stands for Retail Service Systems, the franchise mastermind behind this elaborate scam) and on another call he claimed he needed permission from the manufacturer. I waited months. To Dan's credit, he was pretty good about taking and returning phone calls during this time. In the end Dan gave me all my money back and unfortunately, the recliner went to the dump where it belonged with the other garbage. I replaced it with a high end, HIGH QUALITY recliner sofa by Home Stretch from WG&R furniture that came with a warranty, and I paid $60 **LESS** than the junky death trap "clearance" recliner from BoxDrop!!!! Plus the furniture came with a real warranty from a real company and I know it will last for years, not days. It's been working great for months and it doesn't wobble. Reviews about BoxDrop are also a scam. There used to be some scam reviews at their website but they're gone. BoxDrop claims to have thousands of great reviews in social media. Hm. If everything else was a lie, I'm guessing that's a lie too, but I don't know that for sure. The five star review here at Yelp was written by Dan the owner. (Hey, that's not legit, Dan.) Read it, it's a commercial, not a review, and it misleads consumers because it gives them an artificially high rating. But at least they're consistent... misleading people is what they're really good at! Scam. Scam. Scam! Around the time I bought my furniture I saw an article by Inc. magazine about what a great (money maker) BoxDrop is. That article seems to have disappeared. Maybe they got a whif of the scam too and dropped it from their magazine. This is the Returns & Warranty policy at boxdropdirect.com/returns-warranty/ at the time I posted this review: "We want to make sure you received the correct product in good condition. If it's broken on arrival, or there is a manufacturer's defect, or we delivered the wrong item to you, you must notify us of the issue within 21 days of delivery. As long as you notify us of the issue within that time frame, we'll either get you a replacement product or, if that's not possible, you can return the items for a refund. If you return a broken or defective product, return shipping costs will apply, and the item must be in its original packaging to be accepted. If we sent you the wrong item, we will reimburse you for shipping the product back to us. Other than these limited exceptions, ALL SALES ARE FINAL." Scam alert! You'll never be able to return or get warranty for your purchase because, at least in my case, it was not delivered with the original packaging. Buyer beware. Not every piece of "high quality clearance furniture" is really high quality clearance furniture!!! Shame on people who lie and deceive other people. Shame on you, Dan and all others associated with BoxDrop.

So after having a terrible experience with steinhafels and Appleton Wisconsin. I decided to take my…read morebusiness to this local family owned business. Customer service was great ,selection was great, find what I was looking for in about 10 minutes. Paid for it and she even help me put it in my car right away. Totally recommend this place their prices are a lot better than steinhafels maybe not as huge as a selection as they have but you might find what you're looking for and without the headache.