Thank you for your recent outstanding customer service. It was really a team effort!…read more The week before I had purchased a new mattress to give me a better night's sleep while recovering from a recent knee surgery. After a few nights I found the mattress was too hard on my hips, making recovery more challenging. The Sleep Shop said they could help with another mattress that would be more comfortable on my hips. Not only were they able to "manufacture" the new upgraded mattress, they also assembled a team to deliver it before end of day. Yes, it cost a little more for the upgrade, but it was worth the expense. I am extremely grateful for the service, quick delivery and the kindness the team personally shared with me and will encourage others to shop at your store.

They have a good selection of mattresses. I bought the lowest end queen sized mattress. It's high…read morequality and very comfy!

I recently ordered a sofa that ended up having a small defect. Peter immediately sent someone to…read morepick it up, fix it, and return it to me within a very short timeframe. The customer service at Knox is exceptional!

I highly recommend Knox furniture Gallery. They had the perfect piece to compliment my decor…read more More importantly, the slight issue I had in service was cleaned up immediately by an in-home visit. Wonderful sales & service.

We Had an awesome experience at mattress firm oshkosh Wi, Thanks to Jade, she was delightful to…read moretalk with and had great knowledge of the products they have. Thank you Jade from the oshkosh location for directing us to better options and exactly what we needed.

Jade was very knowledgeable and did everything possible to get the best comfort for my wife and I…read more Excellent customer service and overall welcoming and comforting atmosphere.

The guy sells great beds for ridiculously cheap , usually has the frame & box spring to go along. I…read moregot a queen set for $150. I think the beds used to be store displays or ones that people barely used & returned (not positive about that though).

We went in just to look around and were asked several times if we needed help by friendly staff…read more The store was neat and tidy. We didn't buy anything but will go again.

Customer Service number is picked up by a service from outside of the USA and you cannot understand…read moretheir call center callers. If you have an issue stop on to confirm your delivery dates and save yourself from unneeded frustration. Their text service is not any better because they cannot solve any issue. Get a managers phone number so you can check on your delivery status. Bob's you need to rectify your terrible customer service. Make sure your customer service people speak fluent, clear English. This almost cost you a 2k+ purchase today.

Kayla, the manager was great and very helpful. We purchased a adjustable bed and she set everything…read moreup to be delivered. We love the bed. The delivery person, Luis, and his partner were great. They arrived on time and had everything set up very fast. Both guy's were very friendly and hard workers. I can't say a bad thing about the entire experience!

The selection is ok, but the store manager who helped us is super pushy. She clearly only cares…read moreabout getting a sale, and steering customers towards stuff she wants to sell, and not what they want to buy. She talked down her own merchandise that we were interested in, and pushed us towards her store brand or stuff that was way out of our fully disclosed price range. One mattress we looked at was a Nectar, and she said it wasn't good and was "basically for college students only." When we laid down on it, it wasn't bad. But after getting such a bad feeling talking to her, we went to a WG&R store and laid down on another Nectar mattress and it was amazing. They clearly don't highlight those things in her store. We asked about another brand of mattress the store carries, but they didn't have any for us to try. She said they were garbage, so she didn't want to have them in her store, and tried to tell us that no matter what reviews we read about online, her information was better and more accurate because it was based on science and data, not just opinions, and she doesn't sell mattresses that aren't good. Basically, if she doesn't like a mattress, it must be bad and why would anyone else want it. She's right, you're wrong. She's an expert, you're an idiot. Not a good experience.

On Dec 4, 23 in the afternoon we were shopping for a new "queen sized, soft to medium firmness…read moremattress". The man at the Oshkosh store had a bad attitude when we walked into the store, was poor at communicating, repeatedly uninformative when asked about their products, poor at guiding me to what we repeatedly said we were looking for and was rude. He was one of the worst sales people I've ever worked with and it was the worst shopping experience we have had in 50 years. We left before we tried out any beds, I wouldn't buy anything from him. We won't be returning.

I bought a brand new box spring from Verlo mattress of Oshkosh. Without going into too much detail,…read moreI had a problem with the boxspring but all it took was a call and the general manager had a brand new replacement delivered and the old one picked up without any hassle. Would definitely buy from them again!

DO NOT BUY A MATTRESS FROM THESE CROOKS!! I paid almost two grand for two mattresses both caved in…read morethree to four years later ten year warranty on each they DO NOTHING NOT BBB ACCREDITED!!

I bought a high end fridge from there, what a mistake that was. I had bought things back before…read morehowie voight bought them out, but they kept the name. What a shame that is, what a disgrace to the previous owners. OH, sure, they will sell you anything you want but they do not have the service to back their sales. Their staff is inexperienced to say the least. I have been without a fridge now for 2.1 months and they now tell me that it will take another 3 weeks before they can even service my machine. This thing is under warranty. Have been living out of a cooler now, you think they care? I will never purchase another thing from this group. Please be aware their extended service contracts are not done in country either, so have fun trying to get anything done via tht way. NO SERVICE AT ALL AFTER THE SALE, BUYERS BEWARE !!!!

What's not to love about saving money by buying clearance furniture from a warehouse, right?…read more Nothing, except none of it is true!!! In my experience, BoxDrop Furniture is a well thought out, well executed scam. It is NOT clearance, it's NOT less expensive, it is NOT good quality, and it has no real warranty. This company is cleverly crooked from the bottom up and lots of consumers are falling for it, including me. BoxDrop buys their furniture new from manufacturers just like other furniture stores, but by calling it 'clearance' and locating in a warehouse, they trick you and me into putting little blinders on so we think we're getting a good deal. Plus, they get away with not providing a warranty like honest furniture companies, and they save a ton of money on rent. No wonder its a hot franchise. The only one that loses is the customer. I bought a two-piece reclining sofa from BoxDrop Direct and paid about $1900. It was made by Parker House Furniture. The reclining mechanism on one side didn't work well straight from the box. The other side broke after only 12 days! The furniture was so poorly and cheaply made that if you moved in the chair the whole thing wobbled. During the sales process Dan the owner had told me the sofa had the warranty advertised by the manufacturer and they claimed it had a 3-year warranty, but when I called BoxDrop to request warranty service, Dan told me he had to "get permission" to repair it. First he had his guys come and take pictures and insert little washers into the furniture. Apparently they have to do that alot; he carries them in his pocket. They claimed that would fix it, but it didn't. When that didn't work Dan said he couldn't do anything else until he got permission from a company called "RSS" (which stands for Retail Service Systems, the franchise mastermind behind this elaborate scam) and on another call he claimed he needed permission from the manufacturer. I waited months. To Dan's credit, he was pretty good about taking and returning phone calls during this time. In the end Dan gave me all my money back and unfortunately, the recliner went to the dump where it belonged with the other garbage. I replaced it with a high end, HIGH QUALITY recliner sofa by Home Stretch from WG&R furniture that came with a warranty, and I paid $60 **LESS** than the junky death trap "clearance" recliner from BoxDrop!!!! Plus the furniture came with a real warranty from a real company and I know it will last for years, not days. It's been working great for months and it doesn't wobble. Reviews about BoxDrop are also a scam. There used to be some scam reviews at their website but they're gone. BoxDrop claims to have thousands of great reviews in social media. Hm. If everything else was a lie, I'm guessing that's a lie too, but I don't know that for sure. The five star review here at Yelp was written by Dan the owner. (Hey, that's not legit, Dan.) Read it, it's a commercial, not a review, and it misleads consumers because it gives them an artificially high rating. But at least they're consistent... misleading people is what they're really good at! Scam. Scam. Scam! Around the time I bought my furniture I saw an article by Inc. magazine about what a great (money maker) BoxDrop is. That article seems to have disappeared. Maybe they got a whif of the scam too and dropped it from their magazine. This is the Returns & Warranty policy at boxdropdirect.com/returns-warranty/ at the time I posted this review: "We want to make sure you received the correct product in good condition. If it's broken on arrival, or there is a manufacturer's defect, or we delivered the wrong item to you, you must notify us of the issue within 21 days of delivery. As long as you notify us of the issue within that time frame, we'll either get you a replacement product or, if that's not possible, you can return the items for a refund. If you return a broken or defective product, return shipping costs will apply, and the item must be in its original packaging to be accepted. If we sent you the wrong item, we will reimburse you for shipping the product back to us. Other than these limited exceptions, ALL SALES ARE FINAL." Scam alert! You'll never be able to return or get warranty for your purchase because, at least in my case, it was not delivered with the original packaging. Buyer beware. Not every piece of "high quality clearance furniture" is really high quality clearance furniture!!! Shame on people who lie and deceive other people. Shame on you, Dan and all others associated with BoxDrop.

So after having a terrible experience with steinhafels and Appleton Wisconsin. I decided to take my…read morebusiness to this local family owned business. Customer service was great ,selection was great, find what I was looking for in about 10 minutes. Paid for it and she even help me put it in my car right away. Totally recommend this place their prices are a lot better than steinhafels maybe not as huge as a selection as they have but you might find what you're looking for and without the headache.