I am very disappointed that my daughter and her husband could not return their mattress after they…read morewere told they could if they were not happy with it. They are trying to save money and expecting a baby this summer and are now out $1200.00 since they could not return it within the time frame you told them they could. This is very sad that people can be treated like that. I have never heard of anything like that happening anywhere else.

We purchased a mattress at this location. The ease of the transaction was not as expected. Everyone…read morewe dealt with was very nice and not pushy at all. We went twice and decided to get a mattress with an adjustable base. We ended up having an issue once it was delivered, which was completely our fault. The manager, Jake, took care of us and made us completely satisfied. I expected to go back and forth and have it be drawn out. We got our replacement the following weekend with zero issues at all. I highly recommend buying a mattress from this location.

We paid approximately $2100 for a couch and loveseat back in the end of February of this year…read more(2022). The structural integrity of this furniture was appalling. Literally the arm of the couch fell apart and left pieces of wood on our floor. The stitching was coming apart and there were so many sharp parts due to the breaking wood that we had to replace this garbage furniture with stuff we found on fb marketplace. We contacted the owner and he offered us a whopping $400 in store credit all the while ghosting my wife whenever she didn't badger him. This is a reprehensible company. Do not do business with them.

From the owner: Providing you with brand new, name brand living room furniture and mattresses for 30 to 80% less…read morethan retail.

I highly encourage anyone reading reviews of this store to look beyond the customer reviews of…read moreexperience in the store and read the reviews of those who have had issues with this furniture post-purchase. My husband and I have only shopped WG&R since moving to WI years ago but after their clear lack of customer care, we'll no longer shop there in the future. Last summer we spent a significant amount at WG&R after the purchase of our new home. We were encouraged to purchase furniture insurance. Not even a year later we noticed the seam was separating on one of the cushions of the new couch. After an hour-long call, with the 3rd party insurance, we were told seam separation is not covered. We went back to WG&R who sent a service tech to our home to evaluate the tear and were told that it will be up to the manufacturer to decide who covers the repair. If we had to pay for a new cover, it would be ~ $40. Days later a text from WG&R customer service team said it would cost $120 to replace the cushion, and it its our responsibility. We asked WG&R to cover this cost because we paid $600 for furniture insurance pushed by the sales rep, emphasizing that it covers up to $14,000 in repairs. We were scammed for spending money on insurance to be told a poorly made couch cushion is on us to pay for the repair. We hoped WG&R would be in support of taking care of its customers. After back-and-forth texts with support, they treated it as a bargaining stage that WG&R will cover half, and we should cover the rest. WG&R clearly puts profit ahead of its customers. As it stands, we are not going to pay for a replacement. We'll keep the ugly hole in our couch cushion (that cannot be flipped to hide because it is angled) which will serve as a negative marketing piece for WG&R as people in our social network will be witness to the quality when they come over to visit. Save yourself the time and money and go elsewhere.

I would recommend getting your stuff elsewhere. I got a couch the beginning of May it was missing…read morethe back cushion. I told the lady on the phone 3 times it was the back cushion not the seat. Because she kept saying seat. I just got it delivered today and it was the bottom cushion. It will take another 3 months to get it. If they get it right. I recently down aize my bed. Went to Wgnr in early july. I was subposeto get my mattress today but they ordered the wrong size. So who knows when I'll get that. Never again will I purchase anything there. They don't care about there customers they just care about there money

If anyone is in need of a new mattress,bed frame ,complete bedroom set, bed sheets blanket or even…read moregood used furniture or refurbished appliances. Please look no further Les's One Better located at 1352 Commercial Street Neenah WI... has it all. Number #1 mattress world wide. Time to stop wasting money at these big store companies and come check out the small company out....you won't be disappointed

We've been working with Les's One Better now for 5 years. Nothing but good things to say about Les…read more He's an honest and very hardworking man who'll do what he can do for you. Our last purchase was our queen mattress, a New Englander. It is a comfortable and affordable mattress that will last you a good long time. With Les, you will get the personal touch unlike the bigger stores.

The staff was friendly, there was a good selection at the time we purchased our furniture. We…read morebought a leather recliner a couple years ago, and the leather is all pealing off, Valerie does not stand behind the chair. We even bought the extra warranty and of course that does not cover the pealing either. I have leather furniture I purchased or 15 years ago from another company and have not had the problems I have had with the recliner. Sorry but the leather should not pealing off a chair unless it's cheap. Pay 1000 for a chair I don't think of as cheap. So beware befor you buy a leather chair from them.

Extremely poor quality furniture. Bought sectional and chair 9 months ago and completely falling…read moreapart. When we bought this furniture we explained to Michelle that we had two large dogs and wanted to purchase extra protection to cover for damage that might occur. She stated that this coverage is included with every purchase. Well now we have some damage and being told it doesn't cover pet damage. The only reason we bought their low quality furniture is because this was included. The damage not caused by dogs is not being covered either! Michelle lied and told us whatever she felt would make a sale. Do not buy their low quality furniture. For a company that talks highly of their Christian believes to lie as much as they do is very disappointing

Would give you 0 stars if I could. We purchased 1000s of dollars in furniture in August. We still…read moredon't have a recliner, they tried to deliver it 4 times broken. Daughter's dresser was delivered broken, now they are trying to charge us a fee for someone to fix it. Daughters bed set was put together backwards, don't worry we fixed that. Delivery guys banged up wall, door frame, ceiling fans. Our dresser drawer delivered most of them broken. Absolutely ridiculous, and the worst customer service and quality control we have ever experienced. All of our pieces were custom made and should be delivered 100 %. Do not buy from Steinhafels!! Terrible experience and no help to fix all of their problens

I bought my coat and loveseat six months ago I live alone three out of the five leather cushions…read moreare peeling up. I sent them a picture which they apparently have a year warranty on their furniture. They had the audacity to tell me that this was normal wear and tear, and that it was not covered. It had to be from oils from my clothing or my hair that caused this problem and they will not stand behind their product.

Verlo has reached a new low today. They've hired a new employee named Cameron who likes to contact…read moreex customers who left unfavorable reviews and accuse them of making false reviews because I use an alias. All because I wouldn't change a very old review to a 3 Star. Imagine a business who has an employee that make personal attacks on ex customers. I saved the conversation by the way Cameron. Basic business 101: A satisfied customer will tell 2-3 people about the experience with your company. A dissatisfied customer will share their lament with 8-10 people and some will push that number to twenty. I never had any intention of dredging up ancient history but then the Verlo rep wanted to call me a liar. I dropped the whole issue, now the store manager wants to call me a liar and makes claims about a conversation that management was never part of. So now management can either apologize for listening to a bad employee since I've published the real conversation or continue to stand by the employee when faced with proof of their employees customer service conduct.

Albert at Verlo is efficient, courteous and pleasure to work with…read more My husband and I had a mattress we had purchased at Verlo, adjusted to a softer feel. He quickly set up an appointment for us and took care of all the details. We were very grateful for a speedy solution to our problem. Thank you, Albert!!!