Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

Brought my snowblower into their power center for a tuneup. When I used it next season the gas…read moreline popped off the gas tank. I tried to clamp the gas line on there myself and couldn't. Eventually I brought it back in there to get the problem fixed that they created and they charged me $48! I brought in a perfectly functioning snowblower and it was returned to me in worse condition. No apologies. No efforts to bring down the price or give store credit.

I'm posting this on behalf of my father who's a big gold & silver buff, as myself and the entire…read morefamily took a trip to WI Dells not long ago. We also traveled around Wisconsin to see the sights, and in doing so, stumbled upon this cute little coin shop in Oshkosh. As you can see he made out with quite the haul, and the owner Chris and my dad really hit it off. My mother and I were getting a little annoyed it was taking my dad so long in the shop, but he was having so much fun, how could we deny him, you know? He was like a kid in a candy store, and he's in his 60s. Anyways, I thought I'd post this as Chris the owner was really kind to my father and gave him, in my father's words , "a great deal". The shop for someone like him was great too. Thanks Chris for the fun experience and making my Dads vacation!

I just visited Oshkosh, Wisconsin & am a big collector of both gold & silver, so I always like to…read morestop into local coin shops on my vacations. I noticed this place via Yelp and decided to check it out. I was immediately impressed by the atmosphere of the place. Clean & organized with a friendly & helpful staff. Chris helped me out and he was super knowledgeable & even gave me a great deal on some bullion. Overall extremely happy with my purchase and will be visiting next time I'm back in Wisconsin

Was quoted a fair price with no pressure to make a quick decision. Enjoyed talking with Greg and…read morediscussing options when it comes time to downsize. Would recommend his services.

Highly recommended! Greg offered me a very fair price for my $20 gold coin and my silver dollar…read morecoin collection. I compared his offer to my CoinSnap app.

Working in town for several weeks.. In need of supplies and tools…read more Great selection of both. Great staff. Will be going back. Thank you

Small business that is local and trustworthy. I called Cliff's in hopes of fixing a wonky…read morespare...quickly. Woke up to a flat tire and my spare was not an impressive replacement. There is never a good time for this to happen. The lady who answered the phone was friendly and efficient. I didn't kno exactly what was wrong and she said if I could get there in15min someone would b available. Got there asap and the place was busy. They fixed my tire right away. Didn't try to up sell, didn't add any weird addition charges and the price was more than fair. Soooo grateful there r still places like this around.

so whet to this shop for some minor repairs.... well just…read morestart off by this dude named robert !!!! he was very rude and unprofessional lied right to my face about what was wrong with my car ! ALSO!!!!! needless to say, I had a full alignment, new tires and rotation and balancing done. I also had my tie rods replaced. Only to drive maybe a mile down the road and become stranded on the side of the road having to call for tow truck. We all know that having a toe is not very cheap. Had my car towed to a GM dealership and had my car fixed properly. So not only did I pay $500 for tow and then the $600 to have the work done on my car that I had a coupon for. I ended up spending another $900 on top of that to have everything that I just had done redone. he also didn't mention my pcv val was bad and my intercooler was shot my turbo was not working properly.....so he failed to run proper diagnosis on my car that in the long run cause me to pay even more money FAIL ROBERT

Absolutely outstanding service and floral designs. They went above and beyond what I ordered. Very…read moregood prices and long lasting arrangements

Found after a failed experience with another florist. So please and they saved the day with flowers…read morefor our elderly Aunt.

Selection is great for cabinet hardware. We drove 3 1/2 hours to find a visual selection of cabinet…read morehardware. But the service not so much. There was one person working and he didn't have any designer or planning kitchen or bathroom abilities. He was a salesman only. He said most people bring their own designers. So if you need help you won't get it here. But it's worth the visit to see all the hardware that is almost impossible to find unless you live in a major city.

Absolutely love arrangements from Robinson even after a week, they still look the sameread more

I was supposed to get my wedding flowers from a vendor at the farmers market but the week before my…read morewedding they told me they wouldn't have enough. My maid of honor has a lot of flowers in her yard so we decided to use those but we needed a bunch of filler. I stopped in to Robinson's desperate for a large amount of eucalyptus and they were so helpful! The had a quite a few options and the one I decided on delivered within two days and it turned out PERFECT! Without them my wedding flowers would have been a wreck. Thank you to Robinson's! HIGHLY RECOMMEND! Great service!