After purchasing the new iPhone, they needed help setting up the phone and finding how to better…read moreuse it. Brandon and employee at the store and the manager both were very helpful and welcomed the numerous visits I made to the store to help resolve my issues and show me how to better use the phone, Brandon special interest in photography was especially helpful in showing me the new capabilities of the iPhone 14 over my previous phone

Very happy with the service provided by our local T-Mobile store. Everyone was very helpful and…read morethorough through every stage of the process. Definitely recommend this location!

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

very dissatisfied, I talked to a rep in the billing department, he stated our bill should be $180…read moreand they've been billing me for months $260 and he had no explanation for it. and he also didn't offer to look into it and get us a credit.

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

We were contacted by Bug Tussel about the possibility of high speed internet coming to our rural…read morearea so we attended the community meeting. The paperwork that they submitted even included our address as a future site for fiber installation. Fiber would be a MAJOR upgrade for our small business! Fast forward two years. Semi - ok internet, but ZERO fiber. There are two families and two separate businesses at our location. We reached out to Bug Tussel and they said they have no plans to run fiber to our location- EVEN THOUGH IT IS ON THEIR ORIGINAL MAP that they pitched at the county meeting. The two unoccupied neighbor houses have fiber installation hookups but we do not. Also, I have another complaint. When they came to unhook the internet (because we have switched to Spectrum for Fiber) they did not call ahead. We are in meetings with clients in Toronto and they ask for a bug tussel hook up. I would have had it ready if I knew they were coming - so the younger of the two goes around the back of my wife's computer and pulls it out of the wall. Then as he goes to leave her office he trips on one of the dog beds. He said a few things because he is a jerk. He wouldn't have tripped if his shoe laces were tied. Extremely unprofessional! I won't be switching any of my accounts going forward. Bug tussel lost an opportunity.

I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.