1. UScellular & T-Mobile Store

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Green Bay, WI

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UScellular & T-Mobile Store

2.5 (11 reviews)
Ultra High-EndMobile Phones
Closed • 11:00 am - 5:00 pm

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3 years ago

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5 years ago

I've had to deal with there customer service 3 times in one week, they suck I hate this company and I can't wait to switch to Verizon again.

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3 years ago

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6 years ago

Always excellent customer service and courteous, knowledgeable staff. I recommend Mark Kuehn for all your cellular needs.

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10 years ago

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12 years ago

Very nice employees, but I'm a little pissed watching them visit and people are waiting to be helped.

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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11 years ago

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Bug Tussel - Buford J. Tussel
Corporate Icon & Spokesbug

Bug Tussel

2.3(12 reviews)
3.3 mi

We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

I switched five phone lines and purchased three watches from Bug Tussel - authorized agent for AT&T…read moreMonroe WI on 9/22, paying $1,143.36 by card for device taxes, a watch deposit, and one watch in full. Despite confirming the transaction, AT&T processed multiple additional transactions, resulting in my bank's fraud department flagging them and creating significant confusion around my payments. AT&T also created a second "ghost" account in my name, provided little explanation of how the payment system worked, and required me to spend nearly 20 hours over the last 7 days on phone calls, in stores, and resolving issues. Multiple devices and watches were shipped, lost in transit, reordered, and then incorrectly handled; a watch that I had legitimately received and paid for was even flagged by AT&T as stolen. I repeatedly received billing updates and charges that I could not understand or reconcile, and promised receipts were never provided. Customer service calls routinely involved lengthy hold times, including calls lasting 2 hours and 37 minutes, 2 hours and 20 minutes, and 1 hour and 17 minutes. Store and customer-service representatives repeatedly gave conflicting information, were unable to resolve basic account and billing issues, and in some instances were dismissive of my concerns. As of 9/30, despite receiving the remaining watches, I still do not have clear answers regarding my charges, account setup, watch activations, or how the incorrect transactions and devices will be resolved. I am seeking AT&T's assistance in reviewing the entire account, reconciling all charges and payments, correcting the account and device records, resolving the watch issues, and providing a clear explanation and appropriate resolution for the significant time, financial disruption, and inconvenience caused to me. I would like to speak with the Regional Manager about my full experience and I would like to file a formal complaint with a corporate partner. But those people hide behind their store managers and are unreachable.

Cellcom

Cellcom

1.0(1 review)
0.4 mi

It's bad enough losing cell service for multiple days with no real explanation, but I went into the…read moreHolmgren Way store to simply ask for a breakdown of the charges on my bill, as it was $157/month, and I could not find online what exactly that monthly fee covered. I went to the Holmgren Way store to get a printout, and August, an employee, said he was not able to provide that without management authorization. After questioning why a customer service employee of yours was not able to answer a simple question for a customer, a manager rushed over to assist. He was also reluctant to show me a breakdown of the charges, but informed me that my Flex-Pay for my iPhone 13 just ended that month, which seemed suspect. I still asked for a printout of the breakdown and to see the payment history of my Flex plan, which was their shady way of getting you to sign a 3-year agreement to get an upgrade, which is poor terminology since I'm actually paying for it in the long run. They not only refused to print something out, but when I moved behind the desk and went to look at the computer screen they were looking at, in confusion, they moved the screen away so I couldn't see. The best they could do was write down what my data plan cost on a Post-it note. Highly unprofessional and very suspect that they wouldn't show me why my bill was so expensive. I've been a Cellcom customer for almost 20 years; needless to say, I took their post-it note and went to T-Mobile, where I got a truly free phone upgrade, major discount from what I was paying, and full transparency as to what my charges were. Cellcom has obviously had issues, but it's sad when a store manager and employee are going out of their way to conceal what I've been paying for all this time.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

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UScellular & T-Mobile Store - mobilephones - Updated October 2026

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