Great Service provider of Hughes and Dish and other communications and smart home technologies.read more

We Connect agreed to a service call at my home. The technician arrived outside of the committed…read moretime for the service call. The technician asked me to sign forms authorizing work to be performed at my home. The technician then left my home 5 minutes later without performing any work or communicating why they were leaving. I spoke with the dispatch and service managers for We Connect multiple times throughout the day and they are unwilling to honor their commitment to service my Hughnest installation on the day committed. Getting customers to sign documents agreeing to perform work then leaving the job site is dishonest and probably part of a scam to bill for more services. The service manager will only allow a technician to come back on a different day and I am required to sign new service forms allowing work to be performed. It looks like they are double billing for work. Customers should be aware We Connect LLC is operating with shady business practices.

Started in December when i purchased a new phone. The guy deleted my new phone off my account…read moreinstead of my old one. Then couldn't fix it. I had to go to a corporate store to get it resolved. Forward to now. My phone has a screen hardware issue. I went in to get it fixed. They couldn't get Verizon to authorize a replacement asap so I was to get a follow up. WHICH NEVER HAPPENED!!! No calls. Even worse, no reply to calls and voicemail I left. Or even reply to text messages I sent. Horrible. Mike there found I was being double billed for my iPad. But can't refund it. He "fixed it" only for my iPad service to get shut off. I was to call or text of that happened. I did both. No reply. There are numerous other Verizon issues I'm dealing with but this location started the problems and won't resolve them for me. Sad. I've been with Verizon for just a few months shy of 20 years. I'm moving to another carrier because of this crap.

Contacted Verizon. Wow... what a maze when u call for help to get a live person. I ended up on…read morechat. Provided that case number as instructed and didn't get any help at all. NO HELP AT ALL. Service from Verizon isn't the best. And I literally didn't get anywhere in chat. It also took forever to get verified and they couldn't find any case number I provided. I went to Verizon about 2 months ago. They had a deal for buy one get one phone free and the unlimited with free Apple Music. Then Free Disney plus. I was paying with my other carrier 95 a month. I told them I am a disabled veteran and can't afford much more than that. Well I ended up paying 230 that day. Then 2/3 weeks later I got a bill of around 350. I had to drop the unlimited. I had to drop the dinsney plus. I also was told i would get a military discount. That is a lie. You have to subscribe to some thing to get that military discount. This Verizon store cares only about in thing and hat is making a commission and sales. I would avoid this place. And I have talked to Verizon a few times before I got this case number and No one at Verizon when u can or chat with them cares. I wish I could drop them but now I am stuck for the next two years. In a plan and with phones I seriously can't afford.

We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

I switched five phone lines and purchased three watches from Bug Tussel - authorized agent for AT&T…read moreMonroe WI on 9/22, paying $1,143.36 by card for device taxes, a watch deposit, and one watch in full. Despite confirming the transaction, AT&T processed multiple additional transactions, resulting in my bank's fraud department flagging them and creating significant confusion around my payments. AT&T also created a second "ghost" account in my name, provided little explanation of how the payment system worked, and required me to spend nearly 20 hours over the last 7 days on phone calls, in stores, and resolving issues. Multiple devices and watches were shipped, lost in transit, reordered, and then incorrectly handled; a watch that I had legitimately received and paid for was even flagged by AT&T as stolen. I repeatedly received billing updates and charges that I could not understand or reconcile, and promised receipts were never provided. Customer service calls routinely involved lengthy hold times, including calls lasting 2 hours and 37 minutes, 2 hours and 20 minutes, and 1 hour and 17 minutes. Store and customer-service representatives repeatedly gave conflicting information, were unable to resolve basic account and billing issues, and in some instances were dismissive of my concerns. As of 9/30, despite receiving the remaining watches, I still do not have clear answers regarding my charges, account setup, watch activations, or how the incorrect transactions and devices will be resolved. I am seeking AT&T's assistance in reviewing the entire account, reconciling all charges and payments, correcting the account and device records, resolving the watch issues, and providing a clear explanation and appropriate resolution for the significant time, financial disruption, and inconvenience caused to me. I would like to speak with the Regional Manager about my full experience and I would like to file a formal complaint with a corporate partner. But those people hide behind their store managers and are unreachable.

After purchasing the new iPhone, they needed help setting up the phone and finding how to better…read moreuse it. Brandon and employee at the store and the manager both were very helpful and welcomed the numerous visits I made to the store to help resolve my issues and show me how to better use the phone, Brandon special interest in photography was especially helpful in showing me the new capabilities of the iPhone 14 over my previous phone

Very happy with the service provided by our local T-Mobile store. Everyone was very helpful and…read morethorough through every stage of the process. Definitely recommend this location!

We went to Verizon again today and we experienced the same wonderful experience that we had…read moreyesterday. Jon and his boss worked very diligently to fix our purchased items. After a hard hours Jon did marvelous work! Thank you again, Jon You are certainly an exceptional person at what you do!

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

Took us over an hour to speak to a guy standing there doing nothing, for a 1 minute conversation ,…read moreI am so glad I cancelled by plan because this was the worst experience I have ever had with a cable company. So awful and I do NOT recommend