BUYER BEWARE, I DO NOT RECOMMEND AT&T. THEY DO NOT CARE ABOUT YOU, ONLY ABOUT SALES. DO NOT FALL FOR THEIR DEALS. THEY WILL BREACH THE CONTRACT. THEY USE UNETHICAL TACTICS TO MAKE A SALE.
In June 2024, I had two AT&T employees, Jordan McKenzie and Craton Berryman, come to my house after having my Internet set up. They offered a deal for a phone plan: if I switched and traded in my husband and I's old phones and upgraded, our bill would be around $160 a month. We were told we would receive a package in the mail to turn in our old phones, and the new phones would arrive in the mail as well. And that the first month would be "just a little bit more" for install and service fees. The account was supposed to be under my name.
The first month's bill was almost $500. When I called to inquire, it turns out Jordan and Craton put the account under my husband, so no one would talk to me until I was an authorized user. We could not add me as one either until the first bill was paid. After paying it, our second bill was still over $200. I tried messaging Craton, and he did not respond. A month later after no response, I went into the store near me, where I spoke with Kenny Spears (manager of AT&T store off Oneida Street), who confirmed my bill was supposed to be $160, and that we were supposed to trade our phones in for the discount. And that the store does not do the trade in, I should have received a package to do this. We did not. Nor were we told we had so many days to do a trade in. He then referred me back to Jordan to ask for an extension to get our phones traded in and fulfill our deal.
IT HAS BEEN 5 MONTHS (November 2024) AND IT IS STILL NOT FIXED.
We have attempted to resolve this issue with both Kenny and Jordan, even asking to speak with upper management, and they have been unresponsive and unhelpful. Kenny kept referring me back to Jordan. Jordan would text he would call the next day. Then he would not. He called once during a work day after about two weeks of back and forth that I missed. I texted him back and told him when I'd be available. AFTER ALMOST A MONTH of empty promises via text and asking Kenny to inquire about it, Jordan finally called a second time. He did not even know what the issue was, and did not even remember being the one who set up our phone plan in the first place. He assured me he would call me the next day.
That was October 28th. TODAY IS NOVEMBER 11th. I have tried texting and calling and no response, once again.
They do not care that they essentially screwed us over, and have financially strapped us. We cannot afford over $200 every month, but all they care about is that they made a sale.
I will continue to post this review everyday for every store in my area until some one who might actually care finally fixes our issues. What upsets me most is while I'm willing to go through the hoops to get what we were promised, I wonder about our community that doesn't have the means or werewithral to fix it. I find that unethical and manipulative. How many people have they done this to? How would you feel if this was your loved one going through this, like grandparents, parents, aunts and uncles, etc.?
DO NOT DO BUSINESS WITH AT&T. IT'S NOT WORTH IT. THEY DO NOT CARE ABOUT YOU. EVEN MORE, DO NOT WORK WITH JORDAN MCKENZIE, CRATON BERRYMAN, OR KENNY SPEARS. read more
