Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

very dissatisfied, I talked to a rep in the billing department, he stated our bill should be $180…read moreand they've been billing me for months $260 and he had no explanation for it. and he also didn't offer to look into it and get us a credit.

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

After spending $325 and more than 20 days of my time, we still have no working cell phone. This guy…read morechanged out the parts on the inside of the phone with parts from China that were no longer compatible with Apple. Do not go to this place. It is absolutely a scam. They will not refund me my money either.

I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.

I got a replacement car battery The young man that helped me was professional and he explained…read moreeverything. I was only there maybe 15 minutes and it was done. I have no complaints. Great customer service, fast, done right and it was a fair price

I'm not sure why there are so many bad re owes but that is not my business…read more All I know is I went in last night for some car remote terries and only took about three minutes. That works for me. There were two men there and they helped me out quickly by knowing exactly where the batteries were. Both of them were pleasant and professional. I will stop in again when I need to do so.

Avoid this location as they move slower than a snail doing literally anything. Jaime is the worst…read moreshe doesn't know how to do much so you're stuck waiting for customer service over the phone.

ABSOLUTELY HORRIBLE! Taking into consideration that the pop up says colonies are trying their…read morehardest during Covid. This store location up to management doesn't care. They don't issue refunds, jerk you around, waste your time, and forget about Verizon helping you they just transfer you right back to an incompetent location. I bought a phone, traveled for business, came back and am quarantining. Location refuses to take the merchandise back and you can't help from Team Wireless which should be called Opposing Team Wireless. However someone will have enough time to apologize, ask for more info, or give some reply here to save face and make it look like they aren't greedy. JUST HORRIBLE