I was at Wisconsin Vision on Casaloma street in Appleton, WI yesterday. I needed new glasses and…read morejust wandered in by happenstance. Erin greeted me. She is WONDERFUL. She got me an appointment 2 hours later. I saw a fantastic eye doctor named Corbin. They were both so kind and knowledgeable and fun to talk to. Erin worked MIRACLES to get me a pair of glasses that I could afford. I will be bringing them presents when I pick up my beautiful, new glasses. Standing ovation for Wisconsin Vision on Casaloma!!!!!!!

Called as a new customer. Was abruptly put on hold with person stating "someone was in front of…read moreme.". I waited for 4 minutes in complete silence so wasn't sure anyone was even there. I hung up and called back and the line was busy. Not the kind of customer service that is helpful.

Very pleased with the doctor and manager of this location. I had issues with a different location…read moreout of state and the manager here went out of her way to resolve the situation. Moreover, you could tell she genuinely cared about what has happened and worked hard to make it better--even though it really was mostly issues with a vendor and different Pearle altogether. Highly recommended!

I went in for my exam and everything went fine. I was told my trial contacts would take less than…read moretwo weeks to come in, it took over a month. Then when I called to have my prescription sent over to me, I noticed that my paper prescription was different than what I received for my contacts themselves. I called and tried to explain which they did not understand. I ended up having to go into the store which was also just unsatisfactory. I sat down and explained again what happened. I was told how I was incorrect and the eye doctor was right and that I don't listen. Well the prescription I was sent was from last year (he told me it was from this year and they accidentally gave me last years prescription) I have physical evidence, which they ignored, that says my prescription that I was given this year is the same as last years. Im not sure why I had to pay for an exam that they messed up and could've sent me last years prescription like they did anyways. It's fine, I just won't be able to see clearly. I've been coming here for a few years now and am very dissapointed on my visit; because of this I will no longer support/use this eye doctor. If you don't wanna be listened too and you wanna be treated like you know nothing, Id 10/10 recommend Pearle Vision.

I had an exam at a different optometrist in Appleton, and bought my glasses online. I just needed…read morethem to be adjusted to fit correctly on my face, so I did not see a doctor here. Matt, the team member helping me out showed exceptional customer service. He gave me a very detailed analysis of the quality of glasses that I had purchased. He was able to point out the various ways in which they should fit and how they didn't. He was able to adjust them perfectly for my face and eyes. He did not charge me for the information and the work, but requested that I told 3 people about my experience. This is the best way I could come up with to reach a large number of people. All told, I would stop going to my other optometrist, stop buying glasses online, and go to Target Optical just because of the excellent quality of service that I received at this location.

I ordered contact lenses through Target Optical and chose in-store pickup specifically because it…read morewas supposed to be faster than shipping. That is not how this went. UPS tracking confirmed my order was delivered to the store on 8/3 at 9am and signed for by someone named Jesse. I arrived around 5pm the same day to pick it up. The associate helping me at the counter, also named Jesse, could not locate my order anywhere and told me to come back another day. I do not understand how an order that arrived at 9am, and is a medical device I need to see, could not be processed and made available within the same business day. When I walked in trying to get help, an associate was sitting on their phone, so it clearly was not a staffing or time issue. Since then I have tried every channel available to get this resolved. I called customer service and went through a long phone tree only to be told the department was closed. I contacted live chat twice. In the first chat, I was told the order would be "investigated" with no real timeline, just a case number, and when I asked to speak with a supervisor, the agent ended the chat entirely without any response. In the second chat, a different agent told me chat cannot transfer to a supervisor at all and that I would need to call in. Days later, I still do not have my contacts. Tracking shows they were delivered and signed for at the store, but no one on staff or in support has been able to explain where they actually are or produce them. I have had to escalate this in writing to the company directly and file complaints with the Better Business Bureau and my vision insurance provider just to try to get a refund. If you are considering in-store pickup for a time-sensitive item like contacts, be aware that "delivered to store" does not mean the store can actually find or give you your order, and getting help when something goes wrong is extremely difficult. This has been one of the most frustrating customer service experiences I have had, and I would not rely on this store or this pickup option again.

terrible I had an eye exam there and got the recommended glasses and I could not see correctly with…read morethem at all it was a safety concern instead of a solution I had to buy 15 dollar glasses at Walmart that works much better than what they gave me I return them two times for adjustments and still no good for the third time I brought the grasses back and I have not gotten a single call or any kind of response back for over 2 months ago they can look great on social media until they have issues

Dr. Wittman is awesome!! The 3 stars are for him. I ordered frames from Warby Parker because they…read moreare in my price range, and I love their frames! Well, no matter how much money you spend in their office, if your frames aren't from their office, THEY WILL NOT ADJUST YOUR FRAMES! I spent $300 on lenses, then another $283 on contacts, and was told TWICE that they wouldn't make any adjustments to my glasses. I called a few offices in the area, they were more than willing to help out once I explained what was going on. DO BETTER!!

Dr Glen is so personable & just takes additional steps to be sure you have the information to make…read morea wise choice. So appreciate the staff & their kindness.

Excellent, personalized care. They worked with me to get the perfect multi focus contacts, so I can…read morenow see up close and far away. It is amazing to see so well without needing bifocal glasses!

I went in by myself, so needed help picking out a new pair of glasses. They were great and able to…read morebe objective at telling me what looked good on me, and not let me just pick a pair that looked good on the rack. Not cheap, but you get what you pay for. I've bought glasses here before, and tried those cheaper places. I came back here. Need I say more? Glasses were ready in less than a week, and fitted to me perfectly!

They are very helpful. The employees tell you what is happening and make you feel compfortable…read more They do little things like having warm blankets. THe tell you want eye drops they are putting in and why. Dr. Vrabek is professional and really good at what he does. After having this catarac syrgery done I feel like a fifth grader that can see again when I got my first glasses. It is so cool to not have to reach for my glasses in the morning. Highly recommend you do your catarac surgery here if you need to get it done.

Terrible experience from the initial administrative process through cataract surgery…read more Grade :F Poor outcome in spite of choosing the add on services that Medicare would not pay for. Specifically, toric IOL lenses, laser rather than manual process. Followed up with a competitor, Tower Clock; great experience. Would not recommend Valley Eye Associates.