I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

I'm giving Dillard's four stars because you can bring your dog in here. The dog I saw wasn't a…read moreservice animal at all and this lady was walking around no problem so from now on Dillard's gets four and above stars. Also, there's a lady name Misty who works in the lingerie department. She was incredibly helpful and very friendly.

Marshall's is the retail chain in Steelyard Commons. Ross Dress for Less is also located at the…read moreSteelyard Commons (right across the street) in case you're really in the shopping mood. I stop by at this location frequently usually in search for casual clothing and sometimes shoes. LAYOUT/INVENTORY: The layout is your typical Marshall's experience. The store is much cleaner and updated than other nearby locations. The inventory makes me pretty satisfied every time. There are a few designer brands, and plenty of inventory. I have noticed that lately plus size women's apparel inventory shrunk (especially jeans and dresses). There are no coats in plus sizes. I'm always happy with the wide range of tops (tees and sweaters) located in this store. In fact, during my last visit, I found several cute sweaters for sudden sweater weather. Currently there is plenty of seasonal decor. You can find everything for autumnal holidays - Halloween and Thanksgiving. Lots of ghost decor and even already on sale (as low as $12). I most loved books in the stationary area. Trending authors like Elin Hilderbrand and Alison Espach were options. Bookish girl's dream. SERVICE: Service tends to be transactional but friendly. Even the guards periodically working at this store tend to be pleasant. The only service bottleneck is the checkout. The checkout is always understaffed, long lines are often an issue. I like this store more than the other Marshall's in the area. I feel like I almost always can find things on my shopping list. I look forward to stopping again to shop for fall and winter gear.

Do men dress like this? Is this for a 70s show/Stranger Things costume contest? We were looking for…read moresome men's business casual clothing, nothing formal, and the selection was dismal. I found one men's suit in the entire store. There was a section that was cordoned off as if rain were coming down from the ceiling, so maybe that explains it. The staff was friendly and there did look to be lots of inviting snacks along the checkout section.

Dillard's has a multi-level (3 levels) department store at the Great Northern Mall. The store has…read moreit all - women's and men's attire, beauty, housewares, and more. I usually visit Dillard's once a year for holiday dresses first checking the inventory online. This time I had an unplanned Dillard's visit while used it as a shortcut to the mall. MERCHANDISE: The store has a vast inventory. The men's clothing and shoe section is especially stylish. There are a lot of brown toned garments and shoes perfect for fall. The shoe section indicated deals from $99 to $139. That seems like a great value for high-quality shoes. MY FINDS: I didn't plan to make any purchases since I was just passing through the store. Instead I found Origins skincare line. It's currently hard to find it in stores due to major beauty retailers pulling it from their shelves. I was able to purchase a gift set. It's my preferred skincare, so I'm happy to find another retailer that carries it for future purchase. SERVICE: The service was very nice. Associates were friendly and smiling. This experience indicated that the service tremendously improved over the years. I look forward to my next visits to Dillard's. I'll be back soon to experience and purchase more Origins products.

Had to take my mom dress shopping for my wedding and we had the best sales girl Perry, she ran all…read moreover finding us many dresses in mom size to pick from and was so helpful at helping us find a dress we found perfect one for my mom. Thank you Perry your a gem top tier customer service.

Had some time to kill, and realized that I needed some dress clothes. This is not really the place…read moreto get dress clothes. The men's selection is fairly small, and mostly casual. But I did find a couple of fairly nice slacks, tried them on in their clean, attended dressing rooms. I ended up getting some. At a super good price. There are a few household goods. Service was excellent both in back and at checkout. A tiny bit of food scattered around the store, sort of the dregs of the discounted stuff at Marshall's. All in all a good experience, and a great deal. But not really my kind of place, and I couldn't find everything I wanted.

I've been to this location multiple times -- they have a variety of things. Affordable clothing and…read morehome goods. Will be back!

I like walking around here sometimes but they don't have a large selection of stuff I would buy. I…read moregot some snacks for my brother here a couple weeks ago. Stuff I want on clearance sells out quickly and I have to go to another tjmaxx or Marshall's to buy what was sold! Overall a nice place to window shop but not much available in inventory that I would purchase. I usually find more at a different location or at a Marshall's- this one is the closest to my home.

Smaller than some TJMaxx stores but well stocked- and as usual -the prices…read more We're good. The reason this store gets high marks is because of the personnel. I found what thought I needed for a gift in the small appliances, but then I had to return it within 20 minutes! (Grumble, grumble) because it was the wrong choice. The (same) cashier for both the purchase and the return could not have been any nicer. She was very pleasant and quick. I will go back here to shop.

I was on my way to Little Italy and stopped by the HomeGoods/TJ Maxx store on Warrensville Center…read moreRoad. I could not believe how clean and tidy the store was. I'm usually shop at the Bainbridge store which although isn't too bad it is nowhere near as nice as this store. I would like to personally think the manager for keeping each and every department looking fantastic. I think I'm going to make this my new store to shop.

Furniture Pickup Review: I just purchased furniture (chair) from HomeGoods. I used their hold…read moreoption. That means I purchased a chair and picked it up on another day (it's held for 72 hours). I witnessed some inefficiencies which discouraged me from purchasing additional furniture. It was challenging to find someone at the store to ask how to initiate furniture purchase as the first timer. I almost gave up. I had to then wheel my chair through the entire store. I wonder what happens with heavier furniture. After filling out some paperwork, I was able to store my chair in store. I asked how delivery of other furniture works and ballpark price. I was told that I need to get in touch with delivery company via app or phone to plan after purchase. That's wonderful that delivery partner exists, but that discouraged me from buying two other items. It seems reasonable to provide customers with more details surrounding furniture delivery partner and expectations (delivery distance, turnaround time, and process). At pickup, I called the store to check how to pickup furniture. It wasn't really explained during payment. The store's employee transferred me from TJ Maxx to HomeGoods like they're worlds away. The entire process started to finish was not the smoothest. I really felt like employees didn't have any interest in answering any furniture questions and wanted to detach from the experience. While I love the value at HomeGoods, I won't be getting more furniture that I can't transport simply because I don't understand the process after asking multiple associates. It shouldn't be this difficult.

This review is for the store in Chagrin Falls; I do hope this is owned by the same person…read more Such a sweet shop. Lots of unique clothes for young women and, as Darlene said, "seasoned ladies." Darlene is a delight, the Aunt of the store owner. I love boutiques that offer items not found elsewhere. The price points are also good--makes you want to buy more. I found a very cute top that will be a staple. The dressing rooms are adorable and the store is very cute. I will definitely go back when in town.

Ok- absolutely love this place. The most hospitable staff that makes the shopping experience SO…read morewonderful!!! I really appreciated the genuine kindness of the people that work here and made me feel so excited to shop!! Definitely recommend shopping at both the Willoughby and chagrin falls locations (and they have the best Black Friday deals ever!!!!)

After having lunch up the street, I decided to go shopping since I haven't been to this area of…read moreCleveland in years and boy has it changed where the old Kmart was is a Home Depot a Kohl's with big lots wedged in the middle. I decided to do some shopping there Didn't really need a whole lot, but I found a little bit of this a little bit of that in this much smaller store than all the west side Big Lots I patronize. It was kind of a happy Saturday afternoon and I found several things that I would have some use for in the next few months ----so good deal.

I know, 5 stars for a discount store? But trust me, they earned it. First, the staff here is…read moregenuinely helpful. They are engaging and friendly, especially when the store isn't that crowded. I've had a few staff members remember me from previous visits. Another plus is that this store is always clean and organized. Shelves are stocked and the staff is aware of where to find things if you need help. When there is a line, immediately you'll hear a call for more help at the front. I'm so glad this location opened up. They are the absolute best Big lots I've ever been to!