I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

I'm giving Dillard's four stars because you can bring your dog in here. The dog I saw wasn't a…read moreservice animal at all and this lady was walking around no problem so from now on Dillard's gets four and above stars. Also, there's a lady name Misty who works in the lingerie department. She was incredibly helpful and very friendly.

I'll add a more recent review…read more THE GOOD: I was pleasantly surprised with inventory organization during my last visit this weekend. Usually the inventory is in disarray. This time the sizes were more organized in women's and teens categories. I was able to more expeditiously browse the inventory. I found some amazing deals like a really good winter coat for $15.99! Can't wait to wear it! THE BAD: The front of the store always has solicitors (inside the store). For instance, usually utilities suppliers offer you services. They are very polite but it's incredibly annoying. I don't understand how the two businesses are compatible and how it possibly adds to the shopping experience.

My daughter needed to return an item and Dustin went above and beyond to assist her. Dustin…read moreprovided excellent customer service and resolved the issue quickly. Kudos to Dustin. Thank you .

This location is hard to love. It's always untidy and very difficult to find anything you're…read morelooking for. The shelves are not only messy but frequently not well stocked either. With this being the nearest location to me, I'd rather order online and take the chance of something not fitting than experiencing another shopping trip to this store.

I will never go inside this store again. The staff is not well trained and lacking in customer…read moreservice. I picked something up curbside. Once I received them, I realized the pants were too small for my daughters so I went in to exchange all three for a larger size. The receipt was on the bag which was handed to me curbside. They were unable to find my order number when they entered it in the computer even though Ithey were looking right at it on the bag they gave me. So they asked me for the card I used to purchase my order. They tried looking it up that way which didn't work either. The woman at the register said this has been happening a lot. So she called a woman who may or may not have been a manager, I'm really not sure but I'm assuming she was an associate because she was not helpful or polite. But then again, she could have been a manager. Who knows. I didn't want to waste anymore time trying to figure it out. I just wanted to be out the store. She asked for my telephone number associated with my account. I was sure that would work because I've been buying clothes from old navy for the past 15 years. Still didn't work. I showed them my order confirmation on my phone. Still was not working. So she told me she would have to refund me for the pants and then put them on a gift card. She had to put them on three separate gift cards for whatever reason. Still does not make sense but whatever. This has already taken up 15 minutes of my time when I should have already been done. Once she finished she told me I owed 2.35. I asked why since all I was doing was exchanging for a different size. She said because of taxes. Oooookkkkk. When I made my purchase I already paid taxes. Then the manager or not manager(still wasn't clear on who she was) said it was what the system was telling her. And instead of acknowledging that it made absolutely no sense and she wasn't sure why this was happening she continued to insist that this was their policy. So basically I figured out I was paying taxes for the gift cards that I did not ask to use. That was their idea because their system wasn't taking the order number which was right in front of them. I have them my card I used to purchase. My telephone number. My online order number. And the order number they pinned to my bag for curbside pick up. I didn't even want to come Into the store but I figured it wouldn't take long since I knew I was just exchanging. By the time they told me I owed money for taxes the line behind me was long because this store is always understaffed so I just paid them and left. But I will not be visiting this store again. Because both of them knew it made absolutely no sense. I will only shop at old navy online because every time I go into a store and this particular store, it is a complete mess and never enough staff.

I slipped and fell on january 19 th 2025 with major injuries diagnosed by UH. Require rotator cuff…read moresurgery. Incident report filed and Kohls has video. Owner states Kohls responsible for common area. Kohls has ignored communication and has not fixed the pavement by walkway.

This is a review for the wonderful service Rebecca gave to my mother-in-law who is elderly and…read morelegally blind. Seeing Rebecca in the aisle I asked her where the bath rugs were. She walked us over to them, and started talking to my MIL. Rebecca showed her the rugs in the white and tan colors, told her the sizes, and checked the prices. She spent time with us, was very pleasant and not rushed. Rebecca definitely gets Kudos from us. We also appreciate that 20% off coupon I found on my phone app.

This is a regular thrifting haunt for me. It's nearby and it's usually a good experience. The staff…read moreis always very friendly and helpful. When I take donations in they're always appreciative and offer assistance even going out to my car to help. The selection at this location can be a bit hit or miss and the cleanliness of some of the garments has stressed me out a few times. But the sales and deals are often very good. Plus, if you sign up for rewards and texts, there are extra ways to save. Climate control is often a challenge ; lots of air conditioning in summer and heat in the cooler months so it's wise to dress in layers if you plan to shop around some.

Like all thrifts, you have to really look through to find some quality items, but today was a…read moresuccessful trip to the thrift! I found quite a few top quality items, mainly clothing and purses, and a couple cute necklaces, but I really liked the variety and size of the store.

I love department store shopping and must admit Burke left me feeling like I'm missing something…read more Imagine a lower quality TJ Maxx and that's what you get here. Located next to Tractor Supply & Goodwill with ample parking this store is new to the area.

Had some time to kill, and realized that I needed some dress clothes. This is not really the place…read moreto get dress clothes. The men's selection is fairly small, and mostly casual. But I did find a couple of fairly nice slacks, tried them on in their clean, attended dressing rooms. I ended up getting some. At a super good price. There are a few household goods. Service was excellent both in back and at checkout. A tiny bit of food scattered around the store, sort of the dregs of the discounted stuff at Marshall's. All in all a good experience, and a great deal. But not really my kind of place, and I couldn't find everything I wanted.

I've been to this location multiple times -- they have a variety of things. Affordable clothing and…read morehome goods. Will be back!

The cloths here are darling. They are nicer quality and there are two great dressing rooms where…read moreyou can get things on. I have walked in here a bunch of times but never bought anything. Then today, I saw a final sale White Lether jacket that was a great price and I had to get it. The not great part was the one young lady store worker who helped me. She was condescending when I said I didn't need a receipt, and said, "well this isn't the gap! The owner won't email you anything that's not the receipt." I was pretty startled by the interaction as I just wanted to get the jacket and get out of there. It quickly made the exciting experience of getting a cute item not so pleasurable. I loved the purchase, but a little hesitant about returning due to the poor customer service that was provided in such a short time exchange.

Haven is a cute little place in Chagrin Falls…read more The inside is very minimalistic. They have a small section of jewelry and scarves, and it doesn't take long to get through the store. Haven is sort of off the main drag from the rest of Chagrin Falls and the store is set back a little next to a bank (I believe). Its evident they've handpicked all their items to be displayed, and the owners have clearly crafted a vision for their store. When I visited, all the clothing in the store was very tiny. As a tall person, this made it difficult for me to find anything long enough. I get the fitted look, but fitted doesn't always work when you're tall. They did have some beautiful printed dresses but only had them in small sizes. Maybe I just caught them on a weird day... who knows. I hear they do personal styling, which some of my friends have done and been very happy with. While I couldn't leave with anything, its overall still a nice shop to come peruse some beautiful items.