This TJ Maxx is located in a popular plaza in Willoughby. You can definitely get a lot of different…read moreshopping done in the area. This TJ Maxx is medium sized with a lot of seasonal sales and products. Assortment is pretty extensive and there are a lot of budget-friendly options. There is never really any wait or line. Service is this store is very mediocre. Associates visibly roll their eyes at the customers when they leave. It's pretty disheartening to witness. Service could definitely use some work.

Introduced my husband to T J Maxx at this store - big mistake LOL. Now he's a regular and I just go…read morealong to push the cart. Seriously - my go to store for gift exchanges, unique pet items, and bargains. I like this store because it's not huge. However, the aisles are a bit crowded, therefore four stars.

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

I always shop here when I come visit from North Carolina. Excellent customer service and unique…read morepieces!

After having lunch up the street, I decided to go shopping since I haven't been to this area of…read moreCleveland in years and boy has it changed where the old Kmart was is a Home Depot a Kohl's with big lots wedged in the middle. I decided to do some shopping there Didn't really need a whole lot, but I found a little bit of this a little bit of that in this much smaller store than all the west side Big Lots I patronize. It was kind of a happy Saturday afternoon and I found several things that I would have some use for in the next few months ----so good deal.

I know, 5 stars for a discount store? But trust me, they earned it. First, the staff here is…read moregenuinely helpful. They are engaging and friendly, especially when the store isn't that crowded. I've had a few staff members remember me from previous visits. Another plus is that this store is always clean and organized. Shelves are stocked and the staff is aware of where to find things if you need help. When there is a line, immediately you'll hear a call for more help at the front. I'm so glad this location opened up. They are the absolute best Big lots I've ever been to!

When Pacman takes Pacgirl on a holiday, they get some Pacsun. Then they come back a little more…read moreorange than yellow. Go figure. But really, it's exactly what you'd expect a place named after the Pacific Ocean and "il fait du soleil" to be. If you need surfer clothing, this is the place. The style here is all about beaches and sun. The clothes are moderately priced, and the employees are polite. It was part of our extensive tour of the Beachwood Mall. We didn't buy anything, but I usually don't buy anything at brothels either, so what's the difference.

Left something in the pocket of one of the jeans that I returned & I called first thing the next…read moremorning to see if they had found anything. The girl on the phone was a complete brat and refused to be a decent human being and look in the back for it. She repeatedly told me that I need to come in and look for it myself... pardon me for calling first before I drove all the way there. I get to the store and am not greeted (like always though), I approach the girl at the counter and she couldn't even say hi or look up from her phone for a second to talk to me. She told me that I needed to look around on the floor but I explained that it was an online order and that it could potentially be in the back still and she goes well its not, so look over there. What a rude little P.O.S. I never found them, its crazy because I returned them about an hour until close and then came in an hour after opening. Its almost like the workers found what I had lost and pocketed it for themselves. Little thieves... how disappointing. The workers here are all extremely lazy people who don't know anything about customer service. They're always just standing around judging everyone who walk into the store. Its almost like being an ass to people is a requirement in the hiring process. Y'all need an attitude check, lets not forget that y'all are a bunch of stuck up little high schoolers from OHIO lmfao. Theres absolutely no reason to be on such a high horse.

This location is hard to love. It's always untidy and very difficult to find anything you're…read morelooking for. The shelves are not only messy but frequently not well stocked either. With this being the nearest location to me, I'd rather order online and take the chance of something not fitting than experiencing another shopping trip to this store.

I will never go inside this store again. The staff is not well trained and lacking in customer…read moreservice. I picked something up curbside. Once I received them, I realized the pants were too small for my daughters so I went in to exchange all three for a larger size. The receipt was on the bag which was handed to me curbside. They were unable to find my order number when they entered it in the computer even though Ithey were looking right at it on the bag they gave me. So they asked me for the card I used to purchase my order. They tried looking it up that way which didn't work either. The woman at the register said this has been happening a lot. So she called a woman who may or may not have been a manager, I'm really not sure but I'm assuming she was an associate because she was not helpful or polite. But then again, she could have been a manager. Who knows. I didn't want to waste anymore time trying to figure it out. I just wanted to be out the store. She asked for my telephone number associated with my account. I was sure that would work because I've been buying clothes from old navy for the past 15 years. Still didn't work. I showed them my order confirmation on my phone. Still was not working. So she told me she would have to refund me for the pants and then put them on a gift card. She had to put them on three separate gift cards for whatever reason. Still does not make sense but whatever. This has already taken up 15 minutes of my time when I should have already been done. Once she finished she told me I owed 2.35. I asked why since all I was doing was exchanging for a different size. She said because of taxes. Oooookkkkk. When I made my purchase I already paid taxes. Then the manager or not manager(still wasn't clear on who she was) said it was what the system was telling her. And instead of acknowledging that it made absolutely no sense and she wasn't sure why this was happening she continued to insist that this was their policy. So basically I figured out I was paying taxes for the gift cards that I did not ask to use. That was their idea because their system wasn't taking the order number which was right in front of them. I have them my card I used to purchase. My telephone number. My online order number. And the order number they pinned to my bag for curbside pick up. I didn't even want to come Into the store but I figured it wouldn't take long since I knew I was just exchanging. By the time they told me I owed money for taxes the line behind me was long because this store is always understaffed so I just paid them and left. But I will not be visiting this store again. Because both of them knew it made absolutely no sense. I will only shop at old navy online because every time I go into a store and this particular store, it is a complete mess and never enough staff.

i and my husband love coming to this bath and body works. they are always stocked and the location…read moreitself is in a pleasant area. the employees are always helpful and friendly.

The lines are always moving slowly and they get held up constantly. Never a fast checkout here, I…read moreend up waiting in line for mass amounts of time.

I was just at your highland Heights store this morning shortly after opening. Veena the cashier…read morewas so pleasant and helpful. She went out of her way to help me sign up for a Drug Mart card and told me all about the senior discounts. She was an absolute delight at that hour of the morning when most folks are a bit grumpy.

I was just at your Highland Heights store this afternoon, around 5, checked out at register #2,…read moreafter completing my transaction, there was no register tape, told the young man I needed a receipt and all he did was stare at me...told him again and continued to stare, tried to put tape in and print but didn't know how, called someone over from register #1 and he couldn't either, call the manager and she looked really bothered and tried but said couldn't print from there and had to go to customer service, again another stare....finally said nevermind and left.....I am usually there about once a week but will not go back...will stick with CVS or Walgreen...Sorry Discount Drug Mart....

I'm always surprised when these stores that have clearly been here for a long time aren't in Yelp…read morealready. But I couldn't find it. This is a particularly pleasant TJ Maxx because it's well maintained and well managed. There's plenty of room between the aisles to walk and to see what's on the racks. Checkout was fast and easy. Parking is OK. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I enjoy the store. Especially the markdowns in face care and imported food. Many unique products…read morecan I find a lot of deals. Plenty of gift ideas too